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Lilicloth

How would you rate Lilicloth?
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Texas
1 review
2 helpful votes
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Poor Quality from China
February 12, 2021

It took over a month to receive items. Quality was very low and item pictures did not match items received. Return polity requires you to pay return international shipping and customs fees. They offer 15% on all returns if you do not return them so I recommend if you purchase anything from them you should request RMA and take the 15% rebate since the stuff is really not worth what you paid for it.

Date of experience: January 13, 2021
North Carolina
1 review
0 helpful votes
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Not really satisfied
March 27, 2022
Updated review

Love the shirts on the site, but I had to wait 3 weeks for package to get here - it didn't say anything about it coming from China. It finally gets here and is supposed to be a Men's XL - when in reality, it fits like a Women's Medium. If I want to return it, I have to pay international shipping charges and wait probably an additional 6 weeks. You seriously need to re-consider shirt sizing if you want to retain customers. (I did find the same shirt on Amazon, can arrive in 3 days, and stays at the $16.99 price, because I don't have to pay additional $16 for international shipping!)

Date of experience: February 25, 2022
Miss W. Lilicloth Rep
over a year old

Sorry for any inconvenience caused.

Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


Love your site!
January 25, 2022
Previous review

Love your site!

Date of experience: January 25, 2022
Colorado
1 review
0 helpful votes
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The best online store! I love this online boutique! They have a wide range of clothing, the website is really informative and easy to navigate. It's a one-stop shop and every woman's dream! It has fast shipping and the clothes are in perfect condition.

Date of experience: July 18, 2021
Minnesota
1 review
0 helpful votes
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Delivery was made more complicated than it had to be. And as I said above, I'm still waiting for part of my order.

As an aside, I did place another order because I think the shirts are clever and fun.

Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 1, 2021
Miss W. Lilicloth Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

These 2 items are out of stock. Would you like to change to another one at the same price or get a refund?

You May Have To Fight A Battle More Than Once To Win It Casual Shirts & Tops
Color: Black; size: XL
240g
1896709(-160990627)
WP-068036057 16.99 USD

Sorry I’m So Cranky I’m Just In My Terrible 30’s Right Now Men's sweatshirt
Color: White; size: XL
350g
1896707(-160990625)
WP-068036058 25.49 USD

===========

Sorry that you are not satisfied with the item(s).

Could you please send us some photos for the received items to check the lettering?

We value your business and we promise you that we will settle this matter at the best way we can.

If you run into any issues, please do not hesitate to contact us at service@lilicloth.com.


Second time I have ordered from Lilicloth
November 28, 2021
Previous review

Second time I have ordered from Lilicloth. I hope the order processing and shipping goes better than my first order. Still waiting on items from my first order.

Date of experience: November 28, 2021
Michigan
2 reviews
0 helpful votes
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Don't expect a full refund for damaged merchandise received
April 18, 2022
Updated review

Shopping experience good, good selection, good prices. The shipping cost are over the top though. I received a top which came damaged, the print on it was damaged most likely during the printing process. All they would give me was a 30% refund. I paid full price for the top so why would I be happy with only 30% of that? They said keep the top, sure but I'm not about to wear it out in public, as intended, with a misprint.

Date of experience: April 18, 2022

Shopping experience great, good selection, good prices
March 14, 2022
Previous review

Shopping experience great, good selection, good prices. The shipping cost are over the top though.

Date of experience: March 14, 2022

Some sizes not available
January 9, 2022
Previous review

Some sizes not available

Date of experience: January 9, 2022

Good selection, not over priced
September 27, 2021
Previous review

Good selection, not over priced

Date of experience: September 27, 2021
Michigan
1 review
0 helpful votes
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Still waiting on Christmas Gifts to be delivered. I contacted them to just remove charges from my card but got stupid response about delivery problems due to COVID19. Although they were never shipped. Seriously? IT'S APRIL! The free bag was adorable.

Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 11, 2021
Florida
1 review
1 helpful vote
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Slow delivery & shipping expense high
March 24, 2022
Updated review

Shipping expense is too high. Am getting this order, but likely won't come back due to the big add at the end of the shopping experience (beyond reasonable shipping cost). Leaves a Bit of a bait and switch feeling on price.

Also, the delivery took a long time to arrive. It is a good thing I ordered it a month in advance.

Date of experience: February 22, 2022
Miss W. Lilicloth Rep
over a year old

Sorry for any inconvenience caused.

Shipping cost of your order depends on the shipping distance and weight of the packages. We also provide free shipping service for orders reaching a certain amount, for now it`s $99 after discounts (excluding final sale items).

Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 12-15 Business Days.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


Shipping expense is too high
February 22, 2022
Previous review

Shipping expense is too high. Am getting this order, but likely won't come back due to the big add at the end of the shopping experience (beyond reasonable shipping cost). Leaves a Bit of a bait and switch feeling on price.

Date of experience: January 23, 2022
Illinois
1 review
0 helpful votes
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Not what I Expected
October 16, 2021

I have had to sign in and check out several times. Your site would not take what i was supposed to send. Finally i hope this time everything went through I had no problem with signing up for the shirt.

Date of experience: September 16, 2021
Miss W. Lilicloth Rep
over a year old

You have checked out successfully.

Now your LILICLOTH.COM order HBKQD00411936 is ready and it will be shipped out shortly. We will notify you with a tracking number once it is shipped.

If you run into any issues, please do not hesitate to contact us at service@lilicloth.com.

Pennsylvania
1 review
0 helpful votes
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Quality and Sizing issues
December 6, 2021

Many of the items were way to small even though based on the sizing chart on line they should have fit. Marked as final there was no opportunity to exchange for larger size. Some of the fabric is very thin.

Date of experience: November 6, 2021
Miss W. Lilicloth Rep
over a year old

The shipping cost depends on the destination and the weight of the package.

In addition, international logistics are much more expensive than any domestic logistics.

Hope you can understand.

Alaska
1 review
22 helpful votes
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This company is a complete scam. The items I received bore no resemblance to what I ordered. Like everyone else I was told returns had to go to China. If you persist they will eventually offer 35% refund but I haven't got them to go higher than that although I have harassed them as mercilessly as I can think to. Not done yet although they have informed me they plan to stop responding to me. No way this company has even one favorable review.

Date of experience: November 7, 2020
Miss W. Lilicloth Rep
over a year old

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We will always strive to improve the quality and service of our products and strive to create a better shopping platform.

If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Lilicloth

Virginia
1 review
1 helpful vote
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I ordered a top and it was shipped Nov. 30,2020. Here it is Feb. 11,2021 and they will not re-send or refund my money. It must be 11 times I have followed up and all they say is when it is confirmed they will re send or refund. No one can confirm where the heck my order is. I have never been so frustrated with a company before.

Date of experience: February 11, 2021
California
1 review
1 helpful vote
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I won't be a repeat customer
January 12, 2021
Updated review

Very difficult to use site on phone. I almost gave up and am not sure my order is correct. I never received an estimated delivery date, so I was surprised when the items arrived. However, I don't like the quality. I was expecting a "sweatshirt ", not basketball jersey-type fabric. I take responsibility for that. I probably should've read the fine print and better. However I don't like it

Date of experience: December 13, 2020

Very difficult to use site on phone
December 22, 2020
Previous review

Very difficult to use site on phone. I almost gave up and am not sure my order is correct. Too bad, because I like your merchandise.

Date of experience: November 22, 2020
Tennessee
1 review
0 helpful votes
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Product not as advertised
January 13, 2023
Updated review

2 of the shirts were fine the "i'm fine" shirts came much, much darker then shown in the ad.
They are so dark that you could not see the design which was mostly black. I rank them as
One of the most disappointing purchases I ever made. I did not attempt to return because
The expense was on me and because you have a bad rep. In this area.

Date of experience: December 14, 2022

Not too bad will see when I get the order
November 14, 2022
Previous review

Not too bad will see when I get the order

Date of experience: November 14, 2022
Canada
1 review
0 helpful votes
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EXCELLENT SERVICE
February 22, 2023
Updated review

My order arrived sooner than I thought it would. The items were all as described and the prices make lovely things available to customers who do not have a lot of disposable income to spend. The only drawback was the shipping charges which are incredibly high and so the inexpensively priced items are not so inexpensive in the end.

Date of experience: February 22, 2023

I love the items which Lilicloth sells and I would...
February 22, 2023
Previous review

I love the items which Lilicloth sells and I would love to shop here again BUT the shipping charges are incredibly high and so the inexpensively priced items are not so inexpensive at all.

Date of experience: January 23, 2023
Indiana
1 review
0 helpful votes
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Way to big
October 20, 2022

Pretty good I guess only thing is I was suppose to get two things off as pet shirt but only got one. I'm still somewhat confused about that. You should have honeyed both the way I see it. I hope they are as nice as they look.

Date of experience: October 20, 2022
Texas
1 review
0 helpful votes
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It's ok
March 7, 2021
Updated review

First time ordering, I love the selections. Can't wait to receive my order. I was a little disappointed in the quality of some stuff and one shirt they sent the wrong color. Not worth sending back. It's one of those things when you choose to order online.

Date of experience: February 5, 2021

First time ordering, I love the selections
January 15, 2021
Previous review

First time ordering, I love the selections. Can't wait to receive my order.

Date of experience: January 15, 2021
Canada
1 review
0 helpful votes
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Pleasant experience
October 26, 2020

What a pleasant experience it was to buy with this website. I was able to find clothes according to body type, belly, big breasts, long legs, etc., guarantee that the product fits me well. My clothes arrived very fast. The quality of the clothes is also excellent.

Date of experience: October 25, 2020
Arizona
1 review
0 helpful votes
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Trying to understand your sizing chart was time-consuming in placing my first order with your brand. The seams were off on all of the tops. Those pants (the most expensive item) are made of cheap (none-cotton) material, and they are both too big, and too long! Your measurements were entirely off. I hate leaving bad reviews but, your products (t-shirts, pants, bras) do not live up to the hype nor do they wear naturally. Using low quality non-synthetic material has cheapened your brand. Both your t-shirts, pants, and sweater lack proportion but, the colors are appealing.

Date of experience: January 25, 2021

Lilicloth is a one-and-stop order shop.
February 24, 2021
Previous review

Trying to understand your sizing chart was time-consuming in placing my first order with your brand. The seams were off on all of the tops. Those pants (the most expensive item) are made of cheap (none-cotton) material, and they are both too big, and too long! Your measurements were entirely off. I hate leaving bad reviews but, your products (t-shirts, pants, bras) do not live up to the hype nor do they wear naturally. Using low quality non-synthetic material has cheapened your brand. Both your t-shirts, pants, and sweater lack proportion but, the colors are appealing.

Date of experience: January 25, 2021
Belgium
1 review
15 helpful votes
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I have ordered multiple items multiple times and have always received my clothes without problems. I don't recommend buying jewelry, it's my taste, but clothes have never let me down. They provide customer images on some items, so if in doubt, read the reviews and see the photos. I recently ordered seven shirts and after a week I received an email informing me that my order was on its way and I was awarded points, which is equal to store credit. Congratulations on the good service!

Date of experience: November 3, 2020
Belgium
1 review
0 helpful votes
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This is the third time I have bought clothes online in less than 3 months. I am not that good with computers and I always have problems. I can't tell you how many times I've asked for help. They were very helpful and patient with me. The clothes look a lot better actually. Thank you for always being helpful, professional, and quick to respond.

Date of experience: January 4, 2022

Overview

Lilicloth has a rating of 4.5 stars from 6,897 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lilicloth most frequently mention good quality, online boutique and customer service. Lilicloth ranks 6th among Women's Clothing sites.

service
1,546
value
818
shipping
832
returns
188
quality
5,469

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96,525 reviews