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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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First time order. Unsure of sizing though
Products look good. So will try
One of the items received wasn't what I ordered, but I decided it was easier to keep it than try to return item. All items were of good size and
Fitted well although I did have to alter the sleeves for length
Two tee shirts of the several items I ordered turned out to be terrific gifts, same with
A hoody that had Ruth Bayer Ginsburg's motto on it: "Fight for What You Believe In!" The other items were worthless, including an ill-fitting, ugly raincoat and a very
Itchy long sleeved sweater.
Fine but I did not expect the shipping to be so expensive.
Easy to order and pay. It does not show CDN or US$$. Also received 3 emails saying they tried to deliver and no one was around. This was maybe a few days after I placed my order I ignored them. My order came in the time frame stated.
I ordered before I read the reviews. After I read the reviews I was concerned but when my order came the t shirts were perfect. I ordered 3 and they were all different fits. One was a thinner material and longer. One was a nice weight material and a shorter length. The 3rd one was a bit longer and the material was a nice weight. The fit was spot on I wear a large and they fit very well even a bit loose. I plan to order more products.
Easy to order and pay. It does not show CDN or US$$.
Ordered three shirts in one order. The shirts came one at a time nearly a week apart for each one! It took an inordinate amount of time to receive the total order and did not arrive in time to meet the purpose for which I ordered them. I enjoyed the shirts, but the service was abysmal.
Delivery time was slow. Sizes were small. Still waiting for email for instructions on how to return and exchange product.
The product looks nothing like how it looked online. The quality of the product is also not so great. The stencils on few of the shirts are already peeling off the shirts, and the shirts look like after a few times in the washing machine, it won't survive. I guess, you get what you paid for.
I ordered a matching tshirt for myself and 7 sisters then had each shirt shipped to each one. I was able to find the correct shirt and placed my order in a timely manner.
I really liked the variety in t-shirts and sweatshirt types as well as the color choices.
Didn't have to look for merchandize - just was there for my selection/choice which was very easy
Love the sayings and the quality is pretty good for the price.
The item shrunk 2 sizes when laundered. Can't return.
Very easy to order once I had found what I was looking for and made a decision
Love the sales and the clothes with coupons you can get really good deals
I think I'm going to absolutely love the clothes I won't know until I get them
I had fun shopping, and grateful for PayPal to
Shipping takes way to long and quality was not great.
First time ordering. Nice looking shirts. Great fit.
I will have to return as the sizes run small. I will now get to try the return process.
SO FAR ITS BEEN GREAT. BUT ONCE I WASHED THE TEE SHIRT IT SHRUNK ALOT AND THE CREW NECK LOOKED TERRIBLE. VERY DISAPPOINTED IN THAT. HUSBANC DIDN'T LIKE THE WAY THE CREW NECK LOOKED.
Love your shirts. So well thought out and soooo funny! Your shirts say exactly what we are all thinking, truly funny and spot on!
The initial shopping was fine but it did take longer than expected to receive the merchandise compared to other online retailers. I just wish I had read the reviews before I ordered regarding the quality and sizing of the T-shirts or I would never have ordered. The T-shirt was washed according to directions but shrunk 2 sizes from the original size ordered.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Shopping was great your system wouldn't accept my American Express gift card. Not sure why?
They advertise free shipping if over $99 BUT it doesn't say Final sale items don't apply. Unexpected $45 shipping charge! Very unhappy about that.
Clothes delivered on a Fri afternoon &I was out of town. You have to file return within 48hours so I missed that opportunity. The quality was so low I will not wear them or give them as gifts. It was a $148 mistake
Sorry for any inconvenience caused.
For final sale items, there is ineed a tag with them saying Free shipping excluded. Sorry for any confusion.
For return,
Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 15 days from the delivered date.
Https :// lilicloth. Com/information/Return%20Policy
Where did you saw the 48 hours information?
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
They advertise free shipping if over $99 BUT it doesn't say Final sale items don't apply. Unexpected $45 shipping charge! Very unhappy about that
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at support@lilicloth.com. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!