Sitejabber Website Reviews and Complaints
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LightUp

Overview

LightUp has a rating of 4.7 stars from 698 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightUp most frequently mention customer service, great price and fast delivery. LightUp ranks 2nd among LED Bulbs sites.

service
110
value
116
shipping
115
quality
115
This company responds to reviews on average within 4 days

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3,237 reviews
+1
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How would you rate LightUp?
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Wisconsin
1 review
3 helpful votes
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Lites
August 10, 2024

Very bright is what we needed in our body shop at our new car dealership

Date of experience: July 31, 2024
Danielle P. LightUp Rep
9 months ago

Kevin, We are glad to hear that you are enjoying your new Linear High Bay. Thank you for your 5-star review.

North Carolina
1 review
0 helpful votes
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Price unbeatable
June 29, 2023

I believe the price was lowest on the web. The delivery was on time and the packaging was excellent with no shipping damage. The tubes have not been installed yet but GE makes good fluorescent tubes.
As the original home tubes burn out these will be used. They are a warmer color so the tubes will be changed in pairs and the color difference should not be an issue.
All in all an excellent on line shopping experience and LightUp will be my first stop for any lighting needs in the future. Well done!

Date of experience: May 30, 2023
Oklahoma
1 review
0 helpful votes
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Overall excellent even damaged lights were shipped fast and no hassle...

Date of experience: August 4, 2024
Danielle P. LightUp Rep
9 months ago

Jeff, thank you for your positive review. We were glad to be able to make it right for you.

California
1 review
0 helpful votes
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Unable to cancel
August 19, 2023

No way to cancel order on website. Tried to cancel order 5 minutes after placing. Nobody answered phone on Monday July 3. I sent multiple emails they never responded. Finally got human on July 5 - order had not shipped yet but they still said they could not. I asked why and finally they said they would send a message to factory not to ship. After all that they delivered canceled product a week later.

Date of experience: July 20, 2023
Jacob Y. LightUp Rep
over a year old

Dear Anthony, Thank you for bringing this error to our attention. We have a dedicated Web Development team who will receive this information to improve your experience with our website. We apologize for the inconvenience this error has caused you and appreciate your patience as we work to resolve this issue. You feedback helps us do better, we appreciate your comments!

Illinois
1 review
3 helpful votes
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Everything shipped fast. Great products. Great service. The amount of emails from Sitejabber asking for a review is absurd though.

Date of experience: June 19, 2024
Danielle P. LightUp Rep
10 months ago

Thank you for taking the time to fill out a review. We appreciate your business and your time.

New York
1 review
0 helpful votes
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Good bulbs. Quick delivery.
September 14, 2024

I got no issues with my order. Bulbs are working well. Thanks!

Date of experience: September 4, 2024
Danielle P. LightUp Rep
8 months ago

Thank you for your 5-star review! We are glad to hear that you enjoyed your LED bulbs. Thank you for your business.

Minnesota
1 review
7 helpful votes
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Package arrived broken, I called and called customer support with no answer. I emailed and asked how to proceed with a very vague response. I left a voicemail to ask what the procedure is to get the light replaced and told them how frustrated I was, someone called me within the day. Finally got a plan to replace the light, waiting on replacement now hoping the light doesn't get broken during shipping again.

Date of experience: December 29, 2022
Jacob Y. LightUp Rep
over a year old

Dear Justin, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!

Ohio
1 review
1 helpful vote
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Great products
June 18, 2020

I have 26 4ft fluorescent fixtures between my barn, garage, and basement. Several of those were completely burnt out. The LED bulb 20pack at $2 a bulb were listed as "warm bright" 3500k and I was a little leery of them not being "white" enough but they are sure bright enough to not care if they're blindingly white.

Date of experience: May 19, 2020
New York
1 review
0 helpful votes
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John James Duggan
March 24, 2023

Great, so far, Iwas kept informed of items location and arrival time, they came earlier than expected, which was great. The product was great the price for the product was exceptional and of great value and I will surely order from this company again with out a doubt.

Date of experience: February 22, 2023
Texas
3 reviews
8 helpful votes
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Placed an Order June 24th 2018... Backordered
Emailed multiple times with no response; called: *******458 multiple times and held for 45 minutes both times - No One answered
But they Drew down on my CC June 24th immediately.
Your Order #*******697 (placed on June 24,2018 8:27:56 AM EDT)
Poor excuse for a business

Date of experience: July 13, 2018
Michigan
1 review
0 helpful votes
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Very satisfied customer
October 27, 2022

Very excited to report that we got 10 ballasts from LightUp and we are very satisfied with this purchase. The price was very affordable and they shipped it very fast. We are looking forward to get few more!

Date of experience: September 27, 2022
Utah
1 review
1 helpful vote
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Quick, Convenient, and Accurate
November 6, 2022

I placed an order for some LED lights to replace our 4 ft T8's and it was just so easy to find exactly what I needed. The order shipped quickly and arrived on time. It was packed in a way that the lights wouldn't break. 5 stars all the way.

Date of experience: October 7, 2022
Utah
1 review
0 helpful votes
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Just right
July 6, 2024

I will order from LightUp again. There are other items I need including 4' LED tubes to replace many fluorescent ones.

Date of experience: June 26, 2024
Danielle P. LightUp Rep
10 months ago

We strive to provide quality products at great prices. We are glad we met your needs! Thank you for your business and leaving a positive 5-star review.

New York
1 review
1 helpful vote
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Bad Experience
March 19, 2019

I ordered 50 Bulbs and was charged via PayPal. After not hearing anything for 2 weeks I inquired by email as to the status of my order. I received a reply indicating that the bulbs were "discontinued" and they only had 15 bulbs and did I wish them. I responded and asked how long would it would take to ship... they never replied.
Finally I called and was subjected to recorded ads while waiting for 15 minutes to demand a refund. BTW the bulbs I was told that were "discontinued" are 65w BR30 LED which are available everywhere. My experience withLightup.com was not illuminating!

Date of experience: March 19, 2019
Minnesota
1 review
0 helpful votes
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Workshop conversation
October 2, 2020
Updated review

You had just what I was looking for at the best price I have found with free shipping. I had the old lights with ballasts and they were always giving me trouble in my work shop. These LEDS are just what I was looking for.

Date of experience: September 1, 2020

You had just what I was looking for at the best price...
September 30, 2020
Previous review

You had just what I was looking for at the best price I have found with free shipping..

Date of experience: August 25, 2020
Illinois
1 review
14 helpful votes
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Delivery service not god
December 8, 2022

Shipment required an "appointment" and I tried to set it up twice by online chat and three times by phone, and the first two dates came and went and the item did not show. The third time I was told that the apointments are made with the expectation that they would have it in stock but if they don't the appointment is canceled. But when it was canceled I was not notified. And I don't understand why I need to make an appointment, just deliver it. And when it comes into stock, just deliver it. The system used to schedule without tying to physical existing inventory is stupid.

Date of experience: November 8, 2022
Jacob Y. LightUp Rep
over a year old

Dear Bentley, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we deeply apologize for this inconvenience and appreciate you bringing this to our attention. We appreciate your feedback very much, as it helps us do better. If this still doesn't resolve the issue, please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. We appreciate your feedback very much, as it helps us do better.

Texas
1 review
12 helpful votes
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Be careful when placing order
January 15, 2023

We asked to get a quote for the roof line and some small trees. After the installation, we were stunned that ONLY the front edge of house (not sides) was done. When we inquired about why the rest of the roof wasn't done, they said this was called "RIDGE" line", not "ROOF" line. Unless you are in the roofing business, I'm not sure how you would know to ask for this?! The company claimed the picture attached to the quote showed where the lights would be. The picture just showed a light-yellow line that extended several inches beyond the house... clearly lights couldn't go where the line was placed but we didn't think much of it because the quote clearly said roof line. Even if this meant only the edge of the house, why wouldn't the sides of the house be included? Just be sure to use RIDGE LINE if you want more than just the front edge of your house.
The installed lights looked good, but wow, we paid three times the amount quoted!

Date of experience: December 16, 2022
Jacob Y. LightUp Rep
over a year old

Dear Patti, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!

New Jersey
1 review
0 helpful votes
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Customer service excellence
September 8, 2024

Call in with a problem with a fixture, quickly found my account and remedied the problem.

Date of experience: August 29, 2024
Danielle P. LightUp Rep
8 months ago

Thank you for sharing your experience! We're so glad to hear that our team was able to quickly assist you and resolve the issue with your fixture. Your satisfaction is our top priority, and we're always here to help. We appreciate your kind words!

Texas
1 review
2 helpful votes
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Fast
August 4, 2024

Received exactly what was described and it was out the door fast!

Date of experience: July 25, 2024
Danielle P. LightUp Rep
9 months ago

Glad to hear you enjoyed your linear lights! Thank you for your 5-star review!

Georgia
2 reviews
1 helpful vote
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All went well!
March 11, 2024

Was looking for under cabinet strip lights that are no longer manufactured. Called in with a few questions and I was pleased with the outcome. Would definitely use again when the need arises.

Date of experience: March 1, 2024
Danielle P. LightUp Rep
over a year old

Thank you for your positive review. Looking forward to fulfilling your next LED lighting need.