Overview
LightUp has a rating of 4.7 stars from 698 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightUp most frequently mention customer service, great price and fast delivery. LightUp ranks 2nd among LED Bulbs sites.
Instant Feedback
Had to contact customer service for the above issue and they were absolutely on spot.
Purchasing, setting up an account and communication was easy and fast.
Same day shipment was very nice.
We will be shopping this website for lighting in the future.
Thank you for your business and so glad we were able to meet the needs of your business.
I ordered 8 led lights and we had 2 that were defective. Customer service has been notified and Susan was great to deal with.
Waiting for the results.
Tom
Bought LED fluorescent replacement bulbs. Great price! I have already installed 20 of these with good preliminary results. I can't speak for their longevity since I've only had them for a few weeks.
Ordered thursday. Received Monday. Installed Tuesday. So glad I did this.
Thank you. I also took advantage if their financing offer. 12 months. No excuse not to change.
I ordered few fluorescent lights, they arrived broken, poor packaging system. Very disappointed. I'm in the process to get a refund, but no answer from the company yet
Dear Joseph, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
We use the red warming lamps for heat in an outside dog kennel & I was able to find them on your site at an incredibly low price, which was extremely helpful.
I ordered these lights one month ago. I was told it would take 7-10 days to arrive. This was very frustrating and put us a couple weeks behind schedule.
Dear Ed, Thank you for bringing this error to our attention. We have a dedicated Web Development team who will receive this information to improve your experience with our website. We apologize for the inconvenience this error has caused you and appreciate your patience as we work to resolve this issue. You feedback helps us do better, we appreciate your comments!
Had what I needed at a competitive price. Pleased with my first purchase of this item and will definitely make another purchase in the near future. Item was well packaged and delivered via UPS
I only have 2 places i shop for lighting and accessories and this is one of them. No one beats their prices or customer service. Very knowledgeable and easy to work with. Thank you light up
I love the products and prices here! I havent bought anything yet i wasnt fully satisfied with yet and thier prices cant be beat.
They were very helpful and polite.
I had to return the product because it didn't work for my needs.
I need a lumen of about 1000 for the outside light fixture.
First, LightUp was one of the few places I could find the exact LED tubes that I needed. The lamps worked out of the box. The delivery packing was good in that the lamps were well protected from damage. I also want to give credit to the webpage where these are sold: the page clearly described these lamps without any marketing obfuscations, so I was very confident I knew what I was getting.
Was told after the fact that my order required special delivery arrangements. Everyone was very nice, but it was a fire drill getting it figured out and they seemed in a bit over their heads.
Mounting bracket is impossible to install by yourself. It needs a flat piece of middle in the middle so you can hold it up by one hand. In addition, they lost my order but did ship another one out.
Called to discuss the issue of 4x8 LED Panel lights flickering. The engineer that finally responded after I had to call customer service back essentially told me to return the lights to their lab - AT MY EXPENSE. They would test and if there was a problem, they would send new lights. Otherwise, I would have to pay to have the lights returned to me. Essentially - Buyer beware of what you order from this company. Pathetic - Buyer beware of this company
I have never received my order as of yet. I've called customer service and they have no idea when it's going to be delivered, so I am trying to cancel.
Dear Welden, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
No issue good company and inexpensive lighting. Would order and use this company again.
Thank you for your 5-star review! We appreciate your business.
We had 4 of the lights that were damaged in shipping. Luckily they were still usable once we straightened them out, so we didnt bother contacting them.
Hi Conner, Thank you for your review. We are glad to hear that your lights were still usable and performed to your liking although there was some damage that incurred during shipping.
Good experience. No issues with shipping or installation. Easy to adjust color settings.
Glen - Thank you for your 5-star review. We are glad the LED tubes met your expectations.
Wished site had more technical info- like if dimmable what type of dimmer is compatible with the lights, and whether one dimmer can support all three lights etc
Site did not properly indicate that I had to select an option - site should have the drop box near the area where further action is required in order to be able to submit the order
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- New Stanton, Pennsylvania, United States
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Business History
Lightup operates from New Stanton, Pennsylvania along with its parent company, Online Stores, Inc. for the manufacturing and shipping of their goods provided. Lightup also uses a second location in Youngwood, Pennsylvania and a third facility in Sparks, Nevada to help in the shipping and facilitating their products to its customers on the west coast. The New Stanton location has 100k square foot warehouse that is used.
The site carries an abundance of options for its lighting products and is even home to Online Stores Inc. exclusive brand, LumeGen, available through lightup.com. Among the options for products on the site are grow lights, indoor and outdoor commercial lights, exit and emergency lights, high bays, recessed lighting and under cabinet light fixtures.
Lightup sells products from larger brands in the lighting industry such as Sylvania, GE Lighting, Euri Lighting, Keystone and Morris.
Lightup works with UL Solutions or UL, LLC, one of a number of safety organizations that is approved by the United States federal agency, the Occupational Safety and Health Administration to perform safety testing, as well as with Intertek, a British multinational company that focuses on product testing, assurance, inspection and certification for its products safety certifications.
Lightup also receives some its energy conservation qualifications from Energy Star, a U. S, Environmental Protection Agency and U.S. Department of Energy ran program and Design Lights Consortium (DLC). Design Lights Consortium is according to their website, "a non-profit organization with a mission to achieve energy optimization by enabling controllability with a focus on quality, people, and the environment."
Lightup does offer wholesale options to qualifying customers and has a blog designed to educate and inform its readers and customers on energy efficiency and products that can help achieve this and the reasons behind it.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review! We were glad we were able to make it right for you and look forward to your next order with us!