Sitejabber Website Reviews and Complaints
business logo of LightUp

From the business

Lightup offers thousands of LED lighting products, including bulbs, spots, downlights, T8 and T5 tubes, high bays, low bays, panel lights and more. LED saves you money, save even more with our free shipping and low prices.


lightup.com
New Stanton, Pennsylvania, United States
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LightUp Reviews Summary

The company enjoys a strong reputation for its product quality and effective customer service, with many customers praising the reliability and brightness of the lighting solutions offered. Quick shipping and a user-friendly website further enhance the positive shopping experience. Customers frequently commend the responsive and professional support, particularly in resolving issues swiftly. While there are occasional concerns regarding shipping damage, the company demonstrates a commitment to rectifying such problems promptly. Overall, customer sentiment is largely favorable, indicating a solid foundation for repeat business and continued customer loyalty.

This summary is generated by AI, based on text from customer reviews

service
115
value
116
shipping
115
quality
115
This company responds to reviews on average within 11 days

Instant Feedback

3,215 reviews
Ohio
1 review
1 helpful vote
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Damage
September 28, 2024

Have ordered lights from you twice both times part of my order has been damaged in shipment

Date of experience: September 18, 2024
Danielle P. — LightUp Rep
10 months ago

Hi Jeromy, I am sorry for this experience with our company and understand your frustration. I have forwarded your review and order information to our Customer Service Team. They will make sure to follow up with you on your order.

North Carolina
1 review
0 helpful votes
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Easy shopping and apparently good quality product.
September 26, 2024

So far shopping on this site has been fairly easy. Thank you. The goal is to see the quality of the product.
Thanks,
John C.

Date of experience: September 16, 2024
Danielle P. — LightUp Rep
10 months ago

Thank you, John for taking the time to leave us a review. Be sure to check out more of our LumeGen LED Tubes for your next project!

California
1 review
0 helpful votes
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They Done Good!
September 25, 2024

It came quickly and was exactly what I needed. Quality items and packed safely as they were fragile. They done good!

Date of experience: September 15, 2024
Danielle P. — LightUp Rep
10 months ago

Thank you for your business and taking the time to leave us a review!

California
1 review
0 helpful votes
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Sam
September 21, 2024
Updated review

You are the best in the world thank you so much in the world 🌎 thank you LightUp 😀

Date of experience: September 11, 2024
Danielle P. — LightUp Rep
10 months ago

Thank you for your 5-star review!


You the best
March 16, 2023
Previous review

You the best

Date of experience: February 14, 2023
Tennessee
1 review
0 helpful votes
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Easy ordering and quick delivery.
September 20, 2024
Updated review

Once again ordering from LightUp was a breeze! The items were delivered in just a couple days.

Date of experience: September 10, 2024
Danielle P. — LightUp Rep
11 months ago

Thank you for shopping with us again! Glad to read your positive review and feedback.


Had a little issue finding lighting I needed
January 27, 2020
Previous review

Had a little issue finding lighting I needed

Date of experience: January 24, 2020
Pennsylvania
1 review
0 helpful votes
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Perfect for my 20ft flag
September 19, 2024

The item was very competitively priced and the delivery was super fast.

Date of experience: September 9, 2024
Danielle P. — LightUp Rep
11 months ago

So glad to hear the solar light worked well for your 20ft flag! Thank you for your 5-star review!

Virginia
1 review
0 helpful votes
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Great Lights with better prices
September 16, 2024

Fast and easy way to order lights and great product. Better than well known large warehouse Commercial stores

Date of experience: September 6, 2024
Danielle P. — LightUp Rep
11 months ago

Thank you for your business and taking the time to leave a review. We appreciate it!

South Carolina
1 review
0 helpful votes
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Under counter fluorescent conversion
September 15, 2024

The shipment was well packed and it appears that all lamps were received intact. The 24" was installed right away and works very well. I like it better than the fluorescent used for decades. The two 18" bulbs are still in the box as the fixtures are not ready, yet.

Date of experience: September 4, 2024
Danielle P. — LightUp Rep
11 months ago

Thank you for your positive and glowing review!

New York
1 review
0 helpful votes
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Good bulbs. Quick delivery.
September 14, 2024

I got no issues with my order. Bulbs are working well. Thanks!

Date of experience: September 4, 2024
Danielle P. — LightUp Rep
11 months ago

Thank you for your 5-star review! We are glad to hear that you enjoyed your LED bulbs. Thank you for your business.

Georgia
1 review
0 helpful votes
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Pleased
September 14, 2024

Easy and efficient, no problems with the product, it was packed very well to prevent any damage when it arrived.

Date of experience: September 4, 2024
Danielle P. — LightUp Rep
11 months ago

Your satisfaction is our top priority, and we’re so glad to see it reflected in your review. Thanks for choosing us!

Washington
1 review
0 helpful votes
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Meat shelf light protection
September 12, 2024

Good experience. If i have to write more then i need to then i will not be able to submit my review.

Date of experience: September 2, 2024
Danielle P. — LightUp Rep
11 months ago

Thank you for leaving a review. We appreciate your business and your time.

Illinois
1 review
0 helpful votes
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Excellent service
September 9, 2024
Updated review

I have been buying from LightUp for the past three years and their service has been excellent. Lights are delivered in quick time and in great condition. I will continue to buy from them.

Date of experience: August 30, 2024
Danielle P. — LightUp Rep
11 months ago

Howard, Thank you for leaving a review! We look forward to fulfilling your next order.


Fast and efficient
May 24, 2024
Previous review

Fast and efficient. Information about product is clear.

Date of experience: May 14, 2024
Massachusetts
1 review
0 helpful votes
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Quick delivery
September 9, 2024

Everything was easy, Delivery was quick. Wy do I have to use 50 characters? This is why people don't bother with reviews. They take too much time.

Date of experience: August 30, 2024
Danielle P. — LightUp Rep
11 months ago

Hi Paula, Thank you for your feedback! We're glad to hear that everything went smoothly and that you were pleased with the quick delivery. We understand your frustration with the character limit and truly appreciate you taking the time to share your experience despite that. Your feedback is valuable to us!

New Jersey
1 review
0 helpful votes
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Customer service excellence
September 8, 2024

Call in with a problem with a fixture, quickly found my account and remedied the problem.

Date of experience: August 29, 2024
Danielle P. — LightUp Rep
11 months ago

Thank you for sharing your experience! We're so glad to hear that our team was able to quickly assist you and resolve the issue with your fixture. Your satisfaction is our top priority, and we're always here to help. We appreciate your kind words!

Michigan
1 review
1 helpful vote
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Packagin
September 2, 2024

Quick delivery and easy installation. The packaging could have been more secure for shipping. One of the panels was slightly damaged but I was able to straighten it out.

Date of experience: August 23, 2024
Danielle P. — LightUp Rep
11 months ago

This information regarding packaging is important for us to be able to do better in the future and have no packaging issues. Thank you for taking the time to leave us a review and we are glad the product worked out for tou

Utah
1 review
0 helpful votes
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Great experience with LIGHTUp
August 31, 2024

My order from LIGHTUp had a issue and Costumer Service was very helpful addressing the issue. They got with the products company and they took care of the problem on a very reasonable time frame. I highly commend LIGHTUp for their customer service department.

Date of experience: August 21, 2024
Danielle P. — LightUp Rep
11 months ago

Thank you for the complement to our Customer Service Department! We are glad they were able to help solve the issue that you had. Thank you for your purchase and for your business. We look forward to fulfilling your next order.

New York
3 reviews
1 helpful vote
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Completely satisfied
August 27, 2024

Light Up provided an excellent and well made product. The entire process from ordering to delivering was easy.

Date of experience: August 17, 2024
Danielle P. — LightUp Rep
11 months ago

David - Thank you for both taking the time to review our business and your experience as well as the actual product itself. We are grateful that you took the time to do both! Enjoy your well-lit flag and we look forward to fulfilling your next order.

Indiana
2 reviews
1 helpful vote
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Good product.good customer service
August 24, 2024

This light was inexpensive And as good or better than light that cost three times as much. I did call customer service to find out if it has shipped yet they helped and made sure I was satisfied with the answer before letting me get off the phone. Good service and friendly.
This is no joke a good light of looking to buy...compare specs...this one is good to go

Date of experience: August 14, 2024
Danielle P. — LightUp Rep
11 months ago

Thank you for your 5-star review Michael and for providing us with a detailed review of your experience with our company! We look forward to fulfilling your next order with us!

Florida
1 review
1 helpful vote
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Excellent lights at an Excellent price!
August 24, 2024

I was lit up with my purchase! These lights are perfect. They have completely allowed me to move forward with my project and I couldn't be happier. The lights are exactly as described and work great! The price was fair to boot! Thank you, Lightup!

Date of experience: August 14, 2024
Danielle P. — LightUp Rep
11 months ago

A project moving forward is what we like to hear! Good luck with your project and we hope it turned out well. Thank you for taking the time to leave a positive review!

Pennsylvania
3 reviews
1 helpful vote
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Great customer service
August 24, 2024

We had a shipping issue. They resolved it promptly and made me a happy customer

Date of experience: August 14, 2024
Danielle P. — LightUp Rep
11 months ago

Thank you for taking the time to leave a positive review of our company. We are glad we were able to make it right for you despite there being some damage in shipping.