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LightUp

Overview

LightUp has a rating of 4.7 stars from 698 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightUp most frequently mention customer service, great price and fast delivery. LightUp ranks 2nd among LED Bulbs sites.

service
110
value
116
shipping
115
quality
115
This company responds to reviews on average within 4 days

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3,237 reviews
+1
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New York
1 review
0 helpful votes
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Blocked discover card
November 5, 2019
Updated review

The site blocks you from checking out using a discover card. I tried doing it for my last order too. It says something about being declined because of a risk model. Otherwise everything else was seamless. I am obviously a repeat customer for a reason.

Date of experience: November 2, 2019

Your site blocks you from checking out using a discover...
September 30, 2019
Previous review

Your site blocks you from checking out using a discover card. I tried doing it for my last order too. It says something about being declined because of a risk model

Date of experience: September 27, 2019
Utah
1 review
0 helpful votes
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Garage lights
January 27, 2024

I ordered the 24 inch lights. They are bright! Lots better than the fluorescent lights I had installed 14 years ago. I would have rated it 5 star, but this annoying pop up kept coming up asking me a question.

Date of experience: January 20, 2024
Danielle P. LightUp Rep
3 months ago

Thank you for your 4-star review! We're so glad to hear you're enjoying the brightness of your new 24-inch lights and that they’re a great upgrade from your old fluorescents. We appreciate your feedback about the pop-up and understand how that could be frustrating.

Virginia
1 review
0 helpful votes
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Great product and great service
March 6, 2022

I'm a contractor and have been buying regular for around 5 years now from light up. They have very good products at a very competitive price. I usually buy of Kara H. In contractor sales. She is always in a great mood and a true joy to work with. She is extremely knowledgeable with the products and lets you know she is concerned with your order. If the one is out of stock she can usually come another product that will work. If I could get this lady a raise, I hope this review lets her boss know they have a great employee.

Date of experience: February 3, 2022
New Jersey
2 reviews
0 helpful votes
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Fair price for LEDs
April 11, 2020
Updated review

Small problem at the check-out with the coupon code... also had the old expiration date for the card on record. But all looks ok now. I could not find a less expensive universal U-shape bulb listed.? Thanks for the 10% off.

Date of experience: March 12, 2020

Small problem at the check-out with the coupon code...
January 17, 2020
Previous review

Small problem at the check-out with the coupon code... also had the old expiration date for the card on record. But all looks ok now. I could not find a less expensive universal U-shape bulb listed.? Thanks for the 10% off.

Date of experience: January 14, 2020
Georgia
1 review
0 helpful votes
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Excellent service on a clearance item.
May 7, 2024

The order totalled less than one hundred dollars, including shipping, but the order process was easy and the service was friendly and professional. Shipment was handled well and delivered in excellent condition.

Date of experience: April 26, 2024
Danielle P. LightUp Rep
12 months ago

Glad to hear that you had a great experience ordering and interacting with our company Bartow! Looking forward to fulfilling your next lighting need!

Georgia
1 review
15 helpful votes
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Excellent American Based Company
February 27, 2023

After visiting website I placed an order and paid, and upon reviewing site I noticed product was different from what I expected. I called about order@ 5:11 pm and voice machine said office closed. I left a message 12/20/2022. I received a call the next morning at 8:02 am but missed it. I called at 1:20 pm and spoke with Angie. After explaining my situation she said she would email shipping to see if order could be changed. I thanked her and ended the call. Lo and behold my order arrived and the product changed to what I had desired. I was pleased and grateful. Kudos to everyone involved and I am sure the great service rendered will be maintained by the excellent workers. That is why I titled it an Excellent American Based Company. Only time and need will tell if I will place another order but regardless I would not hesitate to recommend or refer your business to others. Again, thank you.

Date of experience: January 28, 2023
Oregon
1 review
0 helpful votes
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Got the lamps, thank you.
August 31, 2023

Over all, very pleased, what would have been better is if I could have received the adapters to thread these lamps into a standard household light fixture.
Haven't installed yet, need to get the courage to get up that high on the forklift.

Date of experience: August 1, 2023
Idaho
1 review
0 helpful votes
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Great quality at an affordable price!
April 12, 2024

I am putting a little shop together and searched for good quality High Bay LED lighting that I could afford. So many of the places to buy LED lighting were way out of my price range. Then I found Lightup.com and I was able to buy what I needed within my budget. I as worried I was sacrificing quality for affordability but I have been very happy with the lights I have purchase from LIghtup. I will definitely come back again.

Date of experience: April 2, 2024
Danielle P. LightUp Rep
over a year old

Hi Andy - We are so glad to hear that we met your needs and expectations in quality and price. If you have any pictures of your shop and are willing to add them to your review that would be excellent. We love seeing our lighting in action!

Florida
1 review
0 helpful votes
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Great prices fast shipping
January 31, 2024

I purchased two different styles of recessed lighting. I did comparison shopping with the big box home improvement stores and LightUp was over 50% cheaper. They carry brand name lights like Sylvania and Halo which is what I was looking for.

Date of experience: January 31, 2024
Danielle P. LightUp Rep
over a year old

We are so glad you chose our business for your purchase. We pride ourselves on being cost-effective!

New Jersey
1 review
0 helpful votes
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Great light, poor shipping
August 27, 2020

Have made purchases before with no issues, but this fixture was basically just thrown in a box with very little packing, the rear plastic creased and frame bent.
If i wasn't able to straighten would have sent back. The product works well.

Date of experience: July 28, 2020
Florida
1 review
0 helpful votes
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Great customer service
November 9, 2023

I needed to replace an old model LED recessed light for my kitchen. Couldn't find the exact replacement so took a chance ordering a similar light I hoped would work from LightUp. Unfortunately, it didn't. My mistake not theirs. Customer service called me back fast and handled my return no problem.

Date of experience: November 2, 2023
Minnesota
1 review
0 helpful votes
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Easy to use/good selection
May 19, 2024

The web site was easy to navigate to find what I wanted. Was happy not to have to order a large batch of tubes. Prices were competitive. Delivery was fast and the were well-packed and arrived intact. The bulbs worked as I expected.

Date of experience: May 9, 2024
Danielle P. LightUp Rep
12 months ago

Thanks for your kind comments and 5-star review of our site.

Georgia
1 review
0 helpful votes
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Good experience
November 3, 2023

I had been searching everywhere for an under cabinet light like the one I'd had for 20 years. I found a style almost exactly like it at LightUp. I was so thrilled I ordered two. Good price and fast shipping.

Date of experience: October 4, 2023
California
1 review
0 helpful votes
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Sam
September 21, 2024
Updated review

You are the best in the world thank you so much in the world 🌎 thank you LightUp 😀

Date of experience: September 11, 2024
Danielle P. LightUp Rep
7 months ago

Thank you for your 5-star review!


You the best
March 16, 2023
Previous review

You the best

Date of experience: February 14, 2023
California
1 review
0 helpful votes
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Reasonable shipping rate and fast shipping. Customer service was happy to replace damaged items twice. Would prefer better packing to reduce damage to pins on end of the LED tubes than rely on luck and CS.

Date of experience: January 6, 2019
Missouri
1 review
0 helpful votes
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Bad shipping communication
October 11, 2020

I was contacted by shipper, I gave my contact info to meet delivery truck. Shipper said that I would sent email with tracking info and approximate day of delivery. I received email with tracking info that did not work. No phone call from driver. Until 10 minutes before arrival at fire house. We are a volunteer fire dept so no one on site. I had to hurry to get to truck and unload. So your shipper dropped the ball big time on communication.

Date of experience: September 11, 2020
Washington
1 review
0 helpful votes
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Received but not deployed yet
November 30, 2022

The shopping experience was swift, complete, and painless. The lamps were delivered as promised and look to be what I was expecting. I have not put any in service yet because the 2 that I need to replace first are in a place that requires the use of an extension ladder and the weather has not been cooperating.

Date of experience: October 31, 2022
New York
4 reviews
5 helpful votes
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Super Easy website to use, Fast Delivery!
The only disappointment was I DID NOT receive Free Shipping with an order over $100.
Unsure if that perk is still available?!

Date of experience: October 17, 2024
Danielle P. LightUp Rep
6 months ago

Jeff - Thank you for taking the time to leave us a review. We appreciate your business and your previous glowing reviews as well.
In regard to the free shipping over $100, we did raise our free shipping threshold to $399 in September.


Smooth Purchase on an Excellent Product at a Super Price Point.
December 26, 2023
Previous review

Smooth, quick, knowledgeable sales and support staff!

Date of experience: December 16, 2023
New York
3 reviews
1 helpful vote
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Completely satisfied
August 27, 2024

Light Up provided an excellent and well made product. The entire process from ordering to delivering was easy.

Date of experience: August 17, 2024
Danielle P. LightUp Rep
8 months ago

David - Thank you for both taking the time to review our business and your experience as well as the actual product itself. We are grateful that you took the time to do both! Enjoy your well-lit flag and we look forward to fulfilling your next order.

North Carolina
2 reviews
0 helpful votes
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Great light for a great price
November 16, 2023

Quick and easy shopping experience. Standard shipping arrived in three business days. I replaced a RAB commercial light with this LED wall pack on the side of my garage. I did have to knock out the panels on the side for it to fit properly but it works great. Also, this light provides the same coverage and lumens as the RAB light did for a third of the cost.

Date of experience: October 17, 2023