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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Good merchandise I like this page good communication seller
Megha, made it all ok by giving me a complete refund. She could not have been nicer or more helpful.
I so appreciate the wonderful kind customer service.
Thank you so much!
The products purchased appeared to be quality constructed. They were made of quality materials. They were a fraction of the cost I would expect to pay here locally.
They were listed as stained glass. They are not. They look like a child colored over plastic.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102288518 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Ordered and loved the many emails showing where my items were. Was even told when delivered. Love this site.
I believe it was the quickest buy I've ever had. So many items to choose from. The size chart was wonderful.
I can order something pretty much anywhere and pay less shipping for heavier products and get it faster than 13-15 days. Your shipping cost are toi high.
Then even though i went by your size charts the shirts were all 2 sizes too small. At the rate of your shipping cost you should cover the cost to return the items for the correct sizes. So when i went to ship them back, guess what? My cost was half of what you charged me to ship. So i would rather give the shirts to someone rather than keep dealing with you
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102288532 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I have been looking for shirts with the style and color variations that are different, but are quality made and fashionable, above and beyond the usual shirts seen everyday worn by men. Lightinthebox ended my search. I can't begin to tell you how many compliments that I've received about your shirts. Too, the service and dedication to pleasing your customers is excellent. I continue to be a loyal costumer..
The best dress holidays were due to my purchases from Lightinthebox and the variety of Holiday clothing.
Thank You.
My experience is very good this year with my recent purchases
All orders have been processed and shipped as expected.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102288540 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Overall experience is great. Would love for shipping to be quicker but totally understandable
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102288559 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I love my Christmas/winter top with snowflakes on it and the beautiful fur collar.
The kids are playing with them. They were excited to get them.
I ordered a figure skating dress, which is quiet adventurous - you never know if it fits really according to the measures indicated. But everything is fine! The dress from Light in the Box looks exactly like on the photo, and it fits absolutely well, just as described! I'm really happy with it.
Every step of the delivery was acompanied by e-mail, so that I always knew where my dress was. It arrived as announced, and was in perfect condition. After I got it, Light in the Box asked again, if I have got it. I appreciated this sort of reliable delivery very much.
Only four stars, because it took more than a month until the dress arrived.
The delivery was fast (not fast enough for Christmas, but okay) and the items are really good. Better quality than expected...
En general bien, temas tengo una devolucion pendiente pero por lo demas bien
I have purchased from Light in The Box for a number of years. I choose carefully and have been most satisfied with the products. The sizing is still very confusing. If I choose US size, it does not work with the measurements. Some things come too big, others too small. But, I keep trying. Shipments are made quickly. Returns are more complicated.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102288508 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox