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LightInTheBoxReviews 13,721

4.1

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

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Brazil
1 review
1 helpful vote
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Excelente loja
August 31, 2018

Sempre recomendo a LightInTheBox pois tive excelentes experiências nas compras, com a segurança, rapidez e qualidade que busco nos serviços.

Date of experience: August 31, 2018
Brazil
1 review
1 helpful vote
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Excellent service, pre and post sales, purchases are processed and shipped quickly, have various promotions and ease of payments. Great company to do business.

Date of experience: August 31, 2018
Brazil
1 review
0 helpful votes
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Excelente
August 31, 2018

Fiquei muito satisfeito com a minha compra Com esta loja, são muitos atenciosos, fui muito bem atendido em todos os processos da compra, produto de ótima qualidade, eu recomendo esta loja para os meus amigos.

Date of experience: August 31, 2018
Brazil
1 review
0 helpful votes
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Ótimos produtos.
August 31, 2018

Ótimos produtos, atendimento e entrega rápida, super recomendo a loja.
Responde rápido as solicitações, respostas claras, muito bom

Date of experience: August 31, 2018
Brazil
1 review
0 helpful votes
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Melhor site para compras do Brasil. Muito rápido nas entregas, total suporte até a entrega do produto. Tem muitas opções de compras.

Date of experience: August 31, 2018
Brazil
1 review
0 helpful votes
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Ótima loja
August 31, 2018

Uma loja super fantástica espetacular preços ótimos entrega super rápida produtos de alta qualidade que supera todos sua espectativas.

Date of experience: August 31, 2018
Mexico
1 review
0 helpful votes
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El sitio tiene un buen surtido, calidad y precios de objetos para la pesca, su sistema de entrega no es lo más eficiente que existe pero "funciona", sin embargo la paciencia es la clave para conseguir lo mejor.

Estoy contento con el servicio, aunque hay mucho espacio para mejorar.

Date of experience: August 30, 2018
Mexico
1 review
0 helpful votes
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Excelente servicio
August 29, 2018

Me encanto la rapidez para la entrega, en comprado en otros sitios y a pesar de que dicen q las entregas son máximo en 7 días tardan mas del mes, y aquí en LightInTheBox me llego justo en los 7 días hábiles, me envían al correo promociones y ofertas y estoy tentada en hacer mas compras, mi primera compra fue de un monedero con espacios para tarjetas, me encanto, es super útil y cómodo en dimensiones.

Date of experience: August 29, 2018
Brazil
1 review
0 helpful votes
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Eficiente
August 29, 2018

Um excelente atendimento, rápido e eficaz! Bons produtos, preços, fretes. Voltaria a fazer negócio nessa empresa, facilidade no pagamento. Brasil post.

Date of experience: August 29, 2018
Florida
1 review
0 helpful votes
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Empresa maravilhosa
August 28, 2018

Produto de qualidade, o atendimento excelente, a empresa cumpri com o que promete. Com certeza voltarei a comprar mais vezes.

Date of experience: August 28, 2018
France
1 review
0 helpful votes
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Super site
August 28, 2018

Client depuis plus de 7 ans pas de soucis marchand tres a l'ecoute meme pour du sur mesure. Prix tres correct seul bemol parfois le delai de livraison mais bon cela viens de l'autre bout du monde.

Date of experience: August 28, 2018
GB
1 review
0 helpful votes
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I placed my first order a couple of months ago and I was so impressed with the silk bedding that I placed another order. It arrived today. Fabulous, luxurious and sumptuous!
The second is slightly different from the first, as you would expect from a handmade item. I have not seen any silk bedding sets to compare and to say that I am delighted is an understatement. Each order arrived in less than two weeks. I have been able to track them all the way. Very happy! Thank you.

Date of experience: August 28, 2018
Brazil
1 review
0 helpful votes
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They are very responsible, and the best thing is the Fees and Custom Taxes insurance. The support is very fast.

Date of experience: August 27, 2018
Brazil
1 review
0 helpful votes
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Parabéns
August 27, 2018

Parabéns, pelo ótimo trabalho, pelo pronto atendimento, pela forma de vocês trabalharem, que deixa o cliente satisfeito tanto com o produto como suporte que lightinthebox fornece.

Date of experience: August 27, 2018
Brazil
1 review
0 helpful votes
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Melhor Loja!
August 27, 2018

Meus produtos chegaram bem mais rápido do que eu esperava e a qualidade é muito superior por um preço baixo. Estão de parabéns!

Date of experience: August 27, 2018
Brazil
1 review
0 helpful votes
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Eu já fiz algumas compras! Tudo confiável e bem ágil em todas as dúvidas. Acompanhamento e atualização via e-mail super rápido. Gostei muito. Top top top

Date of experience: August 26, 2018
Brazil
1 review
0 helpful votes
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Recomendo a todos, o envio e entrega são muito rapidos. Além da qualidade dos produtos e preços baixos.

Date of experience: August 26, 2018
AE
1 review
0 helpful votes
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Happy Shopping! :)
August 26, 2018

My first time shopping with Light In The Box where I had purchased a gift for my bestie for her engagement. I would say there are many choices at the best prices. Though I had to do few follow ups with customer care, goods arrived promptly, well packed and exactly as expected.

I am satisfied with the shopping experience and would recommend this for my friends.

Date of experience: August 25, 2018
Brazil
1 review
0 helpful votes
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Nice customers service
August 25, 2018

I bought a smartphone from them. At the moment when my smartphone was taxed by the federal police of Brazil, I made contact with the Light the box and they just needed the receipt of the tax. A few days later, my tax was paid out by them. Here in Brazil the taxes are very high, so this service means a lot to me. Thank you.

Date of experience: August 25, 2018
Brazil
1 review
0 helpful votes
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Otima loja
August 25, 2018

É uma otima loja, recomendo, uma variedade enorme de produtos e preço a baixo das demais. Super satisfeita com a light

Date of experience: August 25, 2018