On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Sempre recomendo a LightInTheBox pois tive excelentes experiências nas compras, com a segurança, rapidez e qualidade que busco nos serviços.
Excellent service, pre and post sales, purchases are processed and shipped quickly, have various promotions and ease of payments. Great company to do business.
Fiquei muito satisfeito com a minha compra Com esta loja, são muitos atenciosos, fui muito bem atendido em todos os processos da compra, produto de ótima qualidade, eu recomendo esta loja para os meus amigos.
Ótimos produtos, atendimento e entrega rápida, super recomendo a loja.
Responde rápido as solicitações, respostas claras, muito bom
Melhor site para compras do Brasil. Muito rápido nas entregas, total suporte até a entrega do produto. Tem muitas opções de compras.
Uma loja super fantástica espetacular preços ótimos entrega super rápida produtos de alta qualidade que supera todos sua espectativas.
El sitio tiene un buen surtido, calidad y precios de objetos para la pesca, su sistema de entrega no es lo más eficiente que existe pero "funciona", sin embargo la paciencia es la clave para conseguir lo mejor.
Estoy contento con el servicio, aunque hay mucho espacio para mejorar.
Me encanto la rapidez para la entrega, en comprado en otros sitios y a pesar de que dicen q las entregas son máximo en 7 días tardan mas del mes, y aquí en LightInTheBox me llego justo en los 7 días hábiles, me envían al correo promociones y ofertas y estoy tentada en hacer mas compras, mi primera compra fue de un monedero con espacios para tarjetas, me encanto, es super útil y cómodo en dimensiones.
Um excelente atendimento, rápido e eficaz! Bons produtos, preços, fretes. Voltaria a fazer negócio nessa empresa, facilidade no pagamento. Brasil post.
Produto de qualidade, o atendimento excelente, a empresa cumpri com o que promete. Com certeza voltarei a comprar mais vezes.
Client depuis plus de 7 ans pas de soucis marchand tres a l'ecoute meme pour du sur mesure. Prix tres correct seul bemol parfois le delai de livraison mais bon cela viens de l'autre bout du monde.
I placed my first order a couple of months ago and I was so impressed with the silk bedding that I placed another order. It arrived today. Fabulous, luxurious and sumptuous!
The second is slightly different from the first, as you would expect from a handmade item. I have not seen any silk bedding sets to compare and to say that I am delighted is an understatement. Each order arrived in less than two weeks. I have been able to track them all the way. Very happy! Thank you.
They are very responsible, and the best thing is the Fees and Custom Taxes insurance. The support is very fast.
Parabéns, pelo ótimo trabalho, pelo pronto atendimento, pela forma de vocês trabalharem, que deixa o cliente satisfeito tanto com o produto como suporte que lightinthebox fornece.
Meus produtos chegaram bem mais rápido do que eu esperava e a qualidade é muito superior por um preço baixo. Estão de parabéns!
Eu já fiz algumas compras! Tudo confiável e bem ágil em todas as dúvidas. Acompanhamento e atualização via e-mail super rápido. Gostei muito. Top top top
Recomendo a todos, o envio e entrega são muito rapidos. Além da qualidade dos produtos e preços baixos.
My first time shopping with Light In The Box where I had purchased a gift for my bestie for her engagement. I would say there are many choices at the best prices. Though I had to do few follow ups with customer care, goods arrived promptly, well packed and exactly as expected.
I am satisfied with the shopping experience and would recommend this for my friends.
I bought a smartphone from them. At the moment when my smartphone was taxed by the federal police of Brazil, I made contact with the Light the box and they just needed the receipt of the tax. A few days later, my tax was paid out by them. Here in Brazil the taxes are very high, so this service means a lot to me. Thank you.
É uma otima loja, recomendo, uma variedade enorme de produtos e preço a baixo das demais. Super satisfeita com a light
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.