Overview
LightInTheBox has a rating of 4 stars from 13,648 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
Arrived pretty quickly and all worked great. Acknowledgments were sent for tracking purposes.
Items were as described and then some! Very happy with my purchases
I am very happy with what l bougt. I will advice all my friends to buy from Lightin The Box.
L'un des articles ne correspond pas. Le maillot orange avec le cycliste n'a pas été reçu, j'ai reçu un maillot cycliste bleu « old man ».
I really like the style but I need to send it back it's too gray and I need blond or white
Both dresses arrived fairly quickly. They are true to size and lightweight for summer.
Ordering was easy, delivery was fast. The top fits true to size
Nice place to shop. Wide range of products. Some times the shipping is pricey. So I won't order that article.
My purchase with you was seamless. Timing to delivery was perfect, dress is gorgeous. Thank you
Items sized for petite Asian girls, quality poor, refund nearly impossible with all requirements during 7 period I was given. STAY AWAY!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28542197 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Was soll ich hier schreiben?
Fünf T-Shirts bestellt. Habe eine Nachricht bekommen, dass eines davon nicht Lieferbar wäre und storniert wird. Das Geld wurde sofort zurück überwiesen.
Die anderen vier T-Shirts kamen an und waren in Ordnung.
This is a terrible company - they shipped only part of my order, I paid extra for duty and shipping insurance. I had to pay duty upon delivery, granted they did reimburse me after a month.
However, the jewlery that came, is children's sized, I know sizes are smaller in Asia, but these sizes are ridiculously smaller. Clothing, generally on Amazon, you would order 2 sizes bigger to account for the difference in sizes from Asia to North America. Here, no word of a lie, it is 5 size difference. Quality is terrible.
I did order a wedding bouquet, that was the only thing nice that came. I regret spending $200 with this company.
On top of it, 2 of my items shipped separately. All was supposed to ship in 2-4 business days - did not. The 2 items (1 was custom for my wedding) shipped May 23rd, Now August 3rd, still no parcel. Not only did I pay for expedited shipping and didn't get it, but they didn't even put a signature required type of delivery. They could have ended up anywhere. I have been fighting them for a credit on my Visa for these 2 items only they just keep saying, if they show up, return them to us then you get a credit! I am now asking the bank to intervene to try to recoup my money.
BUY FROM AMAZON, NOT LIGHTINTHEBOX.COM TERRIBLE, TERRIBLE, TERRIBLE COMPANY TO DEAL WITH!
**UPDATE After posting this review - Light in the Box offered to refund me only partial of what I didn't receive, but I must change my review to a positive review. I had already been in the process of disputing the charge with my bank and my bank has now refunded my Visa the amount that I lost on the portion of this order not received. Very poor customer service if they only act upon a public on line review. I had tried since May to resolve with them directly to no avail... my original review stands.
Dear customer, this is Pinni, supervisor from lightinthebox.com I am glad to help, will you please reply me in private message with your order number so i can follow up your case.
I receive the goods on time
Products correspond to the description
I like the quality of the goods
Shoes are bigger than ordered
Top is smaller than ordered
I have made several purchases from LITB from gadgets, to clothes to accessories and have never been disappointed.
Gift for my son, Well made and love the style. Highly recommend
Love LightInTheBox so much. Everything I purchase arrived as described and quality fabrics. Enjoy shopping for kitchen, outdoors, indoors, clothing, footwear and more gadgets. Safe site to shop and quick shipping. Keep me updated on the status of my order and if a part of my order cannot be fullfilled they reimburse me immediately and email me to let me know.
Love it very much. Beautiful and attractive. Exactly as advertised.
Very pleased with the product, the tracking information, and the delivery.
Need to know how to do Returns, this is not indicated on the website!
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- singapore, Singapore, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Cher client,
Voici Megha, superviseure du service client, Lightinthebox.
Je suis vraiment désolé pour la gêne occasionnée. Vous recevrez désormais rapidement une assistance personnalisée.
J'ai créé le ticket n° 103017195 pour votre problème. Le message du ticket sera envoyé à votre adresse e-mail liée au compte LITB. Veuillez le consulter, nous attendrons votre réponse.
C'est avec plaisir que je vous aiderai!
Sincèrement,
Megha
Service client Lightinthebox