Overview
LightInTheBox has a rating of 4 stars from 13,648 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
I have purchased many items for myself my wife and my family. Never been disappointed.
It was fast and the quality of the product is good.
Zeemeerminnenstaart voor kleindochter haar verjaardag. Moest meteen aan en het zwembad in. Fijn dat er ook een bikini bij zit en paste prima
Shirt arrived in excellent condition and undamaged and fits
I had no problems finding the item I wanted and ordering it was quite easy.
Wrist bracelet and sandals. Good packaging, good execution, fast delivery. Thank you
Everyone gives me compliments on my blouses. Wash well and colors stay true.
The package suffered some damage on the road to me.
My little granddaughter looked beautiful in her dress.
Please don't waste your time ordering from this company. I am a 40 year old cancer patient. I searched for wigs online and I ordered $200 of wigs and wig products from this site. I was in the hospital for almost 20 days. I wanted to receive my wigs quickly. When I got out of the hospital my wigs still hasnt arrived. I looked on the site and seen that they have canceled my order. They sent a message to my account from light in the box stating they have sent many emails for me to verify payment and address by sending them a light bill. Although this is a very strange request, I would have done it if I had indeed seen an email. I checked my emails daily while I was in the hospital, inbox and spam. After reading reviews, many of the people on here have stated, they lied to them also saying they sent emails but they didnt receive any. The company states I will receive a refund after 7 to 25 business days. This is around the holiday time. I have Christmas shopping and medical bills to worry about. I have read some reviews stating they dont like to give your money back but give credit. I do NOT want any kind of credit, I want my money to go back to my original payment. I will not be doing business with these people after reading these reviews. Many people have stated they have not received refunds. If I dont get my money back, I am going to BBB and the FTC. I do not play about my money. I just want my money back. If I do not get my money back, I will write more reivews expressing that. This is ridiculous. I dont need a generic response, I need my money. I am a divorced cancer patient with four kids. I cant afford to throw away $200 and still have to buy more wigs. I think other cancer patients would like to hear my story. Maybe I should try to go to the news. Taking advantage of cancer patients is not a good look. Or taking advantage of anyone, cancer or not. Their are some really bad reviews on here of your company. This needs to come out. I'm wondering if the company is writing the positive reviews. If I dont receive my money back by February or they send me a credit with this company, I am taking this to an extreme. I am through with this company. I wish I had read the reviews before I ordered. Lesson learned!
Dress is not the quality or color as shown in picture.
Sizes do run small, delivery is a little slow but you guys have some really cool stuff.
Product ordered is what I received...happy with my purchase of leggings
Light in the box customer service is exceptional. They update you on every step of your transaction including shipping to receipt of the product. The merchandise, for the price, is pretty good quality. I have already suggested to friends and family that they should check it out.
Ordered 5 items. Nothing fits right. Have to pay 2 return everything. FLEECE LINED, CUFFS ONLY JUNK!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102211595 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Been charged 4 times, No coat, no contact no reply from them.
They are WANKERS... YES WANKERS. WANKERS
Dear customer,
This is Bloo, supervisor of customer service.
I noticed that you are still waiting for your parcel. Would you please provide me your order number and email address? I will check your parcel status and make a full report to you thereafter with explanations and options included.
Waiting for your kind response.
Sincerely
Customer Service.
I get every time good stuffs; good quality and good to receive
DONT BUY ANYTHING FROM
Lightinthe box
THEIR ABSOLUTE DIRTY WICKED CROOKS!
No way of Contacting The Crooks!
Dear Perrin G.,
Would you please kindly advise us with your order number and more information about your issue? Please rest assured there's nothing to be worried about, we will do my best to solve this issue. If there was any issue from our side, we will take the full responsibility of your purchase.
Your kind cooperation and understanding are highly appreciated.
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- singapore, Singapore, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We sincerely apologize for the inconvenience.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14183708
Sincerely,
LightInTheBox Customer Service