LightInTheBoxReviews 13,721

I use light in the box really often, because I can find nice pieces of clothes with low prices. True, shipping can take some time but it's worth waiting.

Ordinato sella per bici da corsa. Consegna veloce e prodotto ricevuto come visto sul sito.
Tempi di consegna rispettati come da descrizione sul sito

Products vs Price: I have ordered plenty of products via Light in the Box. At first, I was a bit confused because of the cheap price but, at the end, I was shocked that the quality is so good. The products were exactly what were described on the ads.

Customer service: I have been so happy that the customer service always shows willingness to give me the best solution for my problem and reply in relatively fast speed (with in a day). However, I would love to receice answer faster like contacting via phone but LITB has not developed the service yet. Hopefully, you will have it in the near future.

I love the discount and reward system. I am happy that I received great reward everytime I ordered.

So far, I have had 8 orders at LITB within 2 months. And all of the purchases made me so happy except one thing. It is the delivery time. It was estimated about 8-10 days. However, I never received my order before the 20th day after I ordered. :( It takes too long til I get my things!

In September of 2020, I ordered 2 couch covers, both brown. I received a BLUE one and a brown cover. I started the return process on 11/29/20. If you want to return something, you have to pay for shipping it back, with no guarantee that the Chinese postal system won't open your box and make the shipping label unreadable. They stated that once the item arrived in their warehouse they would process the exchange. I had recorded 2 months of tracking my packaged return from San Francisco, to Japan, to Bejing, back to China, and there it sat. I got the package returned to me in April of 2021. The shipping label had been ripped, the box had been opened, and my carefully packed box that I placed in another box was shredded. Now, granted, this part isn't Light In The Box fault, however, it is a part of the whole "customer experience". I should have received a refund for the part of the order that was wrong to begin with. They told me "Instead of a return, may we suggest you keep the item, to give it to a friend/family member or resell it at your local second-hand marketplace? We can provide the following solutions which are more beneficial and convenient for you than the return and it avoids you the return hassle". I wanted a brown cover, LIKE I ORDERED in the first place. I didn't want a store credit, because frankly, i am never shopping there again, and i don't suggest anyone else do the same. I paid $43.00 in shipping, this was never refunded either, because they never got the package. I feel their return policies are garbage. I followed their rules, even "returned" the item within 7 days. It's been 7 months, and I'm still mad enough to write this.

ETA: Light In the box responded very quickly to this complaint. I believe we have reached a mutual arrangement where I can state I am satisfied. Thank you, Rebecca for reaching out.

The most awful shopping experience to date. I ordered a pair of cargo shorts in good faith. They took a month to arrive and came up as a tight fit. When I tried to return the item they explained that they come straight form the factory in China and are based on Chinese sizes. What has that got to do with sizes? A 34" waist in the UK doesn't change in China! The returns policy is to give them to a friend or relative due to the return costs not being viable.
I will not use this company again and I highly recommend any readers to stay clear.

I have a wedding too go to on August 8th. I found a beautiful dress too wear. I ordered the wrong size. So I still had time too order the right size. They sent the same size again. Then sent me the right size. When I tried too return my two dresses I was told no that won't give me a refund. Then they told me 9.00 for a 45.00 dress and two of them. I will never order here again. Ever. Im reporting them to the BBB. If they do this too all thier customers they have a monopoly going on. I never complain. They have ruined me wearing that dress too the wedding. Please beware.

The garment was a good price and just what I needed with lots of pockets but although it said it was 4XL (what I ordered) in fact it was several sizes smaller (I measured it as just an XL, i. E. 4 sizes smaller so not even close). After much tussle with the vendor, I complained to paypal who refunded my money.