LightInTheBoxReviews 13,694

The clothes are very cheaply made. I just received a dress I ordered. It is nothing like the picture. The fabric is different and very cheap. I have tried going on their site to find out how to return my item. The site is very complicated and does not respond. Also, they do not send a return label, so you have to pay yourself.
I will never purchase from them again.
I am a professional landscape designer and own my own business.

This product doesn't look like on the photo. Doesn't fit and overall looks terrible. I wanted to return it immediately but realized that it was almost impossible.
At the help center, they said I need to ship it back to China and I need to be responsible for shipment which costs more than this product!
Don't waste your money here! Terrible experience!

CHINESE COMPANY, RIP OFF! I purchased two items from Light in Thé Box and thé two items I received (linen Dress and white Culots!). The dress fabric was see through and thé culots were polyester, paper thin and just plain awful. I requested a return label and they are telling me that thé items had to be returned within 7 days of receipt. As I was on vacation until March 2nd, thé return time had come and gone! It took over a month to get thé items, which resulted in me being out of the country when they finally arrived. I have been going back and forth with them via email and they are willing to give me $3 for each item. The audacity of them to not want to return thé full amount. It would appear that this is their MO. They send you junk and then want to negotiate how much money they are willing to refund you. PLEASE DONT BUY FROM THIS COMPANY! THEY'LL STEAL YOUR MONEY! Buy Canadian or US!

They stiffed me out of $151.00--never sent the products. I am filing with the US Attorney General and the US Inspector General as they should not be allowed to sell in this country. They take your money and send nothing! I requested a refund several times and they did not refund me. At one point, they said they cancelled my order and still did not refund me. In fact, some of us are trying to get together a class action suit.

I ordered two items that were advertised as "sweaters" from Lightinthe Box. When I got the items (in a timely fashion) I was very disappointed because they were thin tops not "sweaters" at all! I spent $69.00. The company offered me 3 options--a)keep item $30 rewards b) keep item and get a refund of $25 c) return item to a Chinese address for a full refund. To return the items it would cost me more than the items are worth as they want a tracking number ($70). I am in Canada and the site advertises as Canadian however there is no warehouse in Canada so I'm not sure why they advertise this. I certainly will never order from this company again it's much more hassle than its's worth. Not only that but one of the tops came and was missing material at the neckline--like someone forgot to finish sewing the garment Unfortunately I can't post pictures.

March 16,2022----Lightinthebox has returned my money to my credit card but it wasn't until I finally, after 3 weeks of communicating with them and getting the same answers and posting a bad review. Did they refund this money. Much too much hassle to use their site again.

The photos are beautiful but, after having paid quite a lot above list price for shipping, I found the item I chose was completely the wrong color, and the wrong size as well. Return is complicated; among other things, I must pay shipping costs to China! I would avoid this site.

Part of the product was installed upside down. Customer service is fast but totally unsatisfactory. Light in the Box has an excuse for everything that they don't completely ignore. The boxes were crushed when they arrived, should have used better packing.

Not reliable. Never received the package. The shipping company they work with posted pictures of the package in the main entrance of my apartment building. I never received it.
They keep referring me to their shipping company and their shipping company is not responsive. I lost all my money and never received my order

I just ordered a dress for a wedding next month. This is the first time ordering from them. I love the dress and it is something I could afford. When I received my PayPal receipt it stated that shipping was not included. The dress was $27.99, a $3 coupon and with shipping, custom tax etc, it came to $37.37. I assume since I paid a shipping fee there will be no additional shipping fees. Also after reading reviews I am very nervous about fit. I measured according to their size chart. As tracking shows it was sent a day after ordering, I cant see it being a custom fit. My fingers are crossed as this site as beautiful clothes.

Este pentru a 9-a oară când fac cumpărături aici.
Încântată de fețele de pernă decorative achiziționate.
Produsele corespund descrierii de pe site.
Livrarea s-a încadrat în termen.
Cu siguranță voi mai reveni aici în special pentru decorațiunile interioare.
Deja am mai ochit ceva...
Nu înțeleg de ce nu pot atașa o fotografie cu produsele recent achiziționate?

The pictures of the clothes shown on their website have nothing in common with the trash they will deliver you. Neither the material nor the cut... oh except the color pattern. Such a waste of ressources!
Oh and the review I wrote about the products didn't appear on their site.

I ordered cotton joggers tfor £37 that looked great on their website but received a very cheaply made polyester imitation. What a complete rip off. Disgraceful! UPDATE: I have now received a full refund an an apology, however this took up a great deal of my time.

Customer service is quite fine, the products are also reasonable, the price is not too high. I highly recommend this site

I ordered a dress from this site. I wasn't happy with the quality and design, so I asked for a return address, after many many emails, they let me know, that I can return it on my own to CHINA! I take it as a loss. This should not be allowed.
I will never order anything from this company or anything, which ships from China.
I learnt my lesson.

Bought some dungarees from here. Quality of the fabric was actually laughable it was so bad. The colour was totally different to what was ordered, the whole garment, fabric, colour, cut etc was just so different it was a scam. There is no way to post a genuine review on the website, the returns are only processed if you pay for shipping back to China. Absolute scam.

I ordered 3 vests from this company. I measured my husband to make sure the sizing was weight. According to their measurements there should have been plenty of room to spare. After a long weight time they arrived and one zipper was broken and all three were so small they would maybe fit a 14 year old. Not the measurements they display. Tried to contact the company for a return but all you get from customer service is an e-mail telling you to either ship it back to China and pay the shipping cost which is more than I paid for them and wait 2-3 months for a refund or they will give you 2 rewards points or 10 percent of the purchase price back to keep them. Tried to respond to their e-mail but lightinthebox.com is an invalid address so can't get through that way. No customer service number available so stuck with no one to help. What a rip-off company. Just lost $120. Hope they choke on it. My advise to anyone planning to order from them is don't. Look somewhere else. Be smart.

CANCELED AN ORDER WITHIN 20 MINUTES AND THEY DONT ALLOW YOU TO CANCEL. They create a ticket instead. I NEED MY ORDER CANCELLED AND A REFUND NOW. PLEASE CANCEL AND REFUND BEFORE YOU SHIP. I need a refund now. My order number is **************

Ordered the wrong size and they made it righ! Just make sure you order the correct size. Returns can be very expensive.

I got a package and the did not go by their policy, they lied and said that they will give you a refund and don't want to