On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great value and selection with great prices. I totally enjoyed my new President Trump shirts.
I just love this dress. With the addition of pockets makes this dress even better. Nice material and size runs true.
Love the merchandise a little slow on delivery time. It is misleading when you order it says 5 business days and it took way longer
This thing is great! I ordered a couple as I will visit my childhood friends and give this as a gift... (for remembering the good times we had in the Arcades)
I'm very satisfied with LightinTheBox, they have a great selection of t shirts at reasonable prices & the t shirts are of excellent quality.
My experience was excellent, the shirt I ordered is of great quality & I received it in a nice timely manner. I also liked the great selection of shirts that are available from LightInTheBox. I will definitely order from there again in the future.
Les vêtements et les chaussures sont de très bonne qualité.
Good products, items arrive on time or early. Very pleased.
Excellent service and items arrived on time. Good quality items.
I received my items, one was way too big, another was way too small...
This was a first time, but not my last. Good value and on time with good tracking on my order. Highly recommend
I would purchase a tremendous amount more from this company. However, the processing and shipping times are respectfully: absolutely horrendous. One time I actually received a previously ordered order after I received a new order I just placed. They really need to seriously fix this aspect of their business.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102821920 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I order jeans thru light in the box. The jeans I love they fit perfectly. They are great pants and last long long time. The prices are legit also. I've never had an issue with them. The customer service has always been perfect too.from the time I place my order to the time I receive my order is usually about 10-12 days
Orders product, came late and then was not my size. Your return policy is not user friendly. You're asking the buyer to prove the product does not fit and then you would need photos and you would decide if we get a refund. That is subjective that is not good customer service.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102821942 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I am pleased with the items I have received. I bought a shirt and a phone case from this website, they're great quality.
Cool stuff. Would be hard to find anywhere else. Shipping is a little slow, but it is worth it.
No complaints! The price was great, the product shipped with no problems and I am happy with my purchase!
I love my new dress! It's perfect for Autumn! The entire transaction was trusted with great communication and accurate tracking! Thanks!
Everything went as described. Interesting items at good prices.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102821904 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox