Overview
LightInTheBox has a rating of 4 stars from 13,646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
Took quite a few weeks to receive the order but the items were well put together. I would tell my friends about this site.
I ordered 7 shirts that didn't fit based on the size guide provided. I reached out to their customer service team and it was resolved in a few days.
I really don't understand how this Communist Chinese company has so many good reviews. They are very difficult to do business with. I recently received a T-shirt where the graphics were blurry (Showed crystal clear in the add). Just try and return something and then you will see their true colors... Better to stay with Companies who provide good customer service... God bless America... Below is their Item shipped
Shipped Items
Item(s) Quantity
Men's T shirt 3D Print Graphic Prints Letter Crew Neck Casual Daily Print Short Sleeve Tops Fashion Vintage Classic Comfortable Black / Red Blue-Green Blue / Summer
Size: L Color: Army Green
1
LightInTheBox.com
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Dear nick
We'd like to let you know that your order ******* is on its way.
Track My Package
We thank you for your patience and understanding. Please feel free to contact us if you have any further questions.
Sincerely,
The Lightinthebox.com Team
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25547910, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
Still waiting on package. Tracking states delivery attempt was unsuccessful, no access. I live in a house with total access. Won't order again.
Dear customer,
This is Bloo, supervisor of customer service.
I noticed that you are still waiting for your parcel. Would you please provide me your order number and email address? I will check your parcel status and make a full report to you thereafter with explanations and options included.
Waiting for your kind response.
Sincerely
Customer Service.
This company has always given me first class service and products. Nothing has changed, if anything, it is even more efficient. Many thanks.
We had a small issue but customer service resolved it instantly. I'm happy with the site overall and the app is pretty convenient.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27802930 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
NEVER BUY FROM HERE. I bought an electronic item that was a fake replica and not functional at all. Awaiting contact back for a refund but expect that 70$ is gone forever
Dear customer, this is Customer Service Supervisor Rebecca from Lightinthebox, I would like to help. Can you please advice me your order number so I can check and solve problems in timely manner? Thank you for your understanding in advance. I am looking forward to your reply.
For the most part i like the site sometimes theres a mishap but you guys have fix any problem ive had thus far
I would recommend to all who are buying online because the product is real and it delivered exactly the date they have give.
I love this site! Great quality stuff at fantastic prices. As long as you use their size chart with clothes it'll usually fit.
This sit is a SCAM. If the item does not fit you can't return it no matter what. Don't order from this site.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level
We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem.
Please be noted that made-to-order means that all of our dresses, whether a standard or custom size, are tailored just for you once you place your order. This means that we don’t have a factory full of machine made dresses, instead they are all crafted by our highly skilled tailors.We invite you to look on the product page, the ''made to measure'' logo is indicated directly below the 'add-to-cart' button, for your reference please click on the link below: http://litb.cc/l/tpRF
From previous communications, i notice that you said "The dresses are to large and don't fit.". We wonder if you check the size chart before the purchase? If you do so, could you do me a favor to take a photo of measurements? So that i can compare with our size chart. Rest assured that we will take full responsibility.
Waiting for your kind response. You can also reply me in the 27082125.
Sincerely,
Customer Service
I have bought from this site many times and every product is excellent quality, a great fit and has been delivered on time.
Extremely satisfied! This is my first set of makeup brushes, i highly recommend it, though, i thought there was a crease brush also.
Shipped products do not work and customer support did not help after 5 iterations. Really complicated to even get in touch. Horrible experience.
Dear customer,
We apologize for the problem. Could you please advise us your Order Number and more details about your problem? We will then further check your problem and will help you resolve any problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.
Have a lot of categories, you can buy almost anything at this store, the shipping was fast, well packed and according the description.
Wonderful service. Order tracking on point even though it takes a long time to arrive. Styles are really great and up to date.
Great products, low prices and fast shipping options. I give it 4 out of 5 stars because it can always be even better!
Their website inaccurately states delivery times and, when you request to cancel an order due to it taking too long, they only give you 50% refund. PLEASE DO NOT USE THIS COMPANY
Dear Customer, we're sorry to hear that. We'll contact you in the private message and solve the problem for you. You can also provide us the order number so that we can find out your order.
Ridiculous thin cotton,
Bad shape
If you want a trash cloth to wipe oil off your garage floor then this is for you.
Dear customer
This is Bloo, supervisor of customer service. I noticed that you are not satisfied because you need to return the item because it does not meet your expectation.
Would you please provide me your order number and email? I will help you.
Sincerely
Customer Service.
With this flower silicone mould I made perfect roses to decorate my cake. Will definitely recommend this item and LightintheBox as a seller.
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- singapore, Singapore, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Customer Service Supervisor from Lightinthebox. I regret to hear about your problem.
I truly value you as our customer and do really want to help you. I had conducted new Ticket ID =24246409 in our ticket center and provide new Better solutions for you consideration. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Thank you for your cooperation.