LightInTheBox

I should have known better. The sizing chart was way off when I bought 2 bras, but I measured them precisely. Not only did I order a size that was 3 times higher than my normal size, but I also ordered the size up from that just in case. Neither one was close. Both were 15 inches smaller around the chest than was advertised. It was bad enough that it took so long to get the product, but >>> THEN >>> when I tried to get a refund, I had to send in photos to prove that the sizing was wrong. Regardless of why it didn't fit, I shouldn't have had to prove it. They absolutely did NOT want me to return the product. In fact, they offered discounts to keep it. What am I going to do with something that doesn't fit? Keeping it isn't the point! Then, once I completed all the paperwork kand emails, I had to wait for confirmation. But that wasn't all. The hassle continued. After I received the confirmation that it was okay to refund it, I got an email telling me I had to wait 24-48 hours and go back into the website and choose the refund manually. How ridiculous! I didn't even understand what they were asking me to do and as a result had to spend an hour trying to figure that all out. As much as they say they want 100% customer satisfaction, how can ANYONE be satisfied with a return policy like that? They just want you to give up and go away. As a result, I would never order from this company again, nor would I recommend them. Stick with Amazon. Immediate shipping. Hassle free returns. Light in the box is not worth it.

This Is the first time I use this website and it was for international shipping. The status after one month or 2 months appeared UNDERLIVERED! After that I send alot on tickets and Emails cause I can't reach them the have only one Number and its in China and no one is answering. After that the status appeared DELIVERED. And it delivered to the wrong customer. I PUT A LOCATION. I PUT A NAME. AND TELEPHONE NUMBER. And they didn't care about anything any information. And my money has been deducted already..

I HAVE SENT 3 REQUEST FOR HELP WITH MY SHIPMENT FOR MY WEDDING. SHOES I HAVE PAID FOR BUT GOT NO SHIPPING DETAILS. BUT THEY HAVE TAKEN MY MONEY OUT OF MY ACCOUNT AND NO DETAILS. I HAVE EMAILED THEM THREE TIMES AND THEY WILL NOT HELP ME OR REPLY! VERY POOR SERVICE! I WILL NEVER ORDER AGIAN AND I WILL TELL ALL MY FRIENDS AND CUSTOMERS WHO SO BUSNIESS WITH THE SHIPPING COMPANY THAT THEY USE TO NOT USE THIS AS AWAY OF GETTING ITEMS.
THEY ASK ON HERE FOR A ID # NEVER GAVE ME ONE!

Hi,

I have to be honest when i want to write review or comment, so ill try to be clear.
I have daily orders from their website. I only rcvd one item till now,(they cloths are amazing and great like on the pic on their website.

But the bad thing on their website (just one thing)

They can not do as they promise (all my orders are delayed and they always change my delivery date)

DO NOT TELL ME GO TO MY ORDER AND CLICK ON ASK... DUTIES. I DID AND I OPENED THE TICKET BUT NO REPLY AND IF REPLY THEY DIDNT DO AS THEY PROMISED.

SO PLEASE I WANT TO CONTACT SOME ONE CAN ALWAYS HELP AND SUPPORT ME BACK.

THANKS

I ordered some shirts which turned out to be really cheap and faded. I returned them 4 months ago and have still not received a refund

Lightinthebox is the best place to shop online. They are reliable no need to be worried of loosing your money, if you are not setisfy with your porchas. I have been buying from here and am realy realy happy with thier service.
If you need good company here you go try lightinthebox with patience and you will always be happy with them. Just you need to be hornest costomer for them and everything will be fine for you and them as well. The good thing is they axcept return and refund you or they can refound you without retuning the product.

Delivery cost is too high for my opinion, products are O. K. For every piece you have to pay extra delivery regrdless you have just one order, this is a disantvage.

I was dubious about using light in a box even though a friend had recommended them to me. We are getting married in September and so are looking to save costs. Well I was not disappointed! I placed me Order on 3rd February expedited delivery - I also paid the insurance tax and customs insurance so my total order was £83.00 for a veil, tiara and 5 x tie, cufflink, handkerchief and tie pin sets - For this money I wasn't expecting much but figured it wasn't too much too lose if they turned out to be terrible quality... I could not be happier! My delivery arrived this morning and the quality is amazing! - I did have an issue with customs tax - DHL sent me an invoice for £26.00 for this - I opened a ticket with Light in the box and they immediately came back asking for a copy ( picture) of the invoice - I sent this and within 24 hours I had a message to say they were refunding me the full £26.00 as I had taken the insurance. So all in all I am over the moon and will be returning to light in the box to order extra items!