Overview
LightInTheBox has a rating of 4 stars from 13,646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
This was absolutely the ugliest dress I have ever seen in my life! Came MONTHS after the event I ordered it for- reused a refund- wanted to give me in store credit
Miniinthe box is a great website were you can get many things at a cheap price. I bought 2 ps3 controllers and they were awesome. I will look foward to buying more things from miniinthebox
Every piece came and fit great. The stretch in the fabric is so comfortable. So excited to wear each piece. Thank you for great customer service in shipping and timeline.
I have notified the lightinthebox cutomer service that my order was not delivered when they said it was. The replay i have received which is identical in every way, twice received is for ME to check where the package is. They take no notice that the package is not here. They will NOT acknowledge my request for a refund. They will NOT acknowledge any other request other than to tell me it is MY responsibility to check where my package is. I WILL NEVER ORDER FROM THESE PEOPLE AGAIN. I SUGGEST THAT YOU NOT ORDER FROM THESE PEOPLE IN THE FUTURE. I ONLY GAVE THEM A 1 RATING BECAUSE THERE IS NO ZERO RATING.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
I never recieved the articles that i paid :( I asked them why they are not arrived. They asked me to wait 3 months and if stuff not arrive then contact again. I contacted but didnt get any answer.
Dear customer,
We sincerely apologize for the problem. Could you please provide us with your Order Number so we can check and resolve your problem in a timely manner?
Thank you for your cooperation and understanding in advance.
1st pic what it supposed to look like. The 2nd and 3rd pic is what I got. Material is so poor quality and I tried to return but they make it impossible as you have to return to china!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
I just luv this website and I shop here all the time. It's the best site ever and I will continue to use this site an I will tell my friends about this site so that they Xn use it too.
They send you items from the back streets of China. All of it is £1shop goods and return you need to send to china. Useless customer service. Avoid the hassle
Dear Customer,
We sincerely apologize for the inconvenience.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14242764
Sincerely,
LightInTheBox Customer Service
I was so excited to receive my dress but I was so worried that the colour might not be perfect, but it is absolutely perfect! Glad to find this wbsite.
I love lightIn TheBox i find anything i want, and the delivery was so swift, trust is important i order few items and got them no hassle at all. Thank you
The products I received are very good quality such as hair extensions. I have been asked by a lot of surrounding friends about the supplier and I already informed them about the LightInTheBox
This was a first time, but not my last. Good value and on time with good tracking on my order. Highly recommend
One of my order wasn't correct they gave me the wrong tracksuit. That didn't look like in the picture of the clothes product of the tracksuit. But the delivery came on time
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28503851 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
It was the first order on this site. I was a little bit affraid, but the delivery time for the package was right on time. The payment method is secured.
Wait for the next shopping.
THANKS
CANCELED AN ORDER WITHIN 20 MINUTES AND THEY DONT ALLOW YOU TO CANCEL. They create a ticket instead. I NEED MY ORDER CANCELLED AND A REFUND NOW. PLEASE CANCEL AND REFUND BEFORE YOU SHIP. I need a refund now. My order number is **************
Dear customer,
This is Bloo, supervisor of customer service.
I check your order with the number you provided and learned that the order was canceled on 27th Feb. However, I consider that you have not receive your refund.
Please wait in patience for 5- 7 days. Our financial department are arranging it.
You are welcome if you have any further inquiries.
Sincerely
Bloo
Customer Service.
My great surprise, is the government customs! It wasn't include in the final price! There a good difference with a local product price. But, the quality of product and delivery is there.
I`ve been ordering from this site alot of times before, its the best shop on the internet I`ve ever been on, the quality is so good even the price is quite low.
Good quality material used on products. (Total quality management performed on products.)
Received my package expediently and was able to track ones package online.
NOTHING from their website is of the quakity they advertise! ALL ITEMS ARE CHEAP CHINESE S**T
WORST MATERIALS THEY CAN FIND. Mostakes on sewings, unfinished products, all threads hanging out;
These clothes I would not give their crap items to an enemy or a begger to be honest.
DON'T WASTE YOUR MONEY ON THEIR IMAGINARY CRAP — ALL PICTURES ON WEBSITE ARE EDITED (look closely - clothes are PLACED on models. They can't afford to pay those kind of models to advertise their CRAP ITEMS!
Just save yourself A million neurons AND HASSLE and buy elsewhere!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28431061 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered a biking shirt (mens) and a bike shirt with matching pants (women's). I took into account the sizing chart and ordered 3 sizes larger than what I would use in the US. The material is extremely CHEAP, AND PATHETIC. When I contacted them, they said I was outside the "7 day return" - OMG, it took 3 weeks to get it! They wouldn't do a return or a replacement. When I called and emailed, I talked to a person who can barely speak the english language and it basically ends with "so sorry... there is nothgin we can do". GOODBYE TO MY MONEY - GOODBYE TO YOUR MONEY. NEVER AGAIN WILL I ORDER OUTSIDE THE US - THIS IS CRAP AND THERE IS NO ACCOUNTABLITY FOR OUR PURCHASES OR REFUNDS FOR SUB-PAR MERCHANDISE.
Run as fast as you can away from this site and company. They should be banned from operating.
This is Customer Service Supervisor from Lightinthebox. I will follow up your case.
We are afraid that you misunderstood us. Based on our policy, we only accept and will initiate the return process within 7 days of the order delivery. Your package was delivered on March 13th while you requested a return on March 28th, which was on 15th days of order delivery. So usually we are unable to accept your return/exchange request because your order has passed the 7-day warranty.
However, I truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =23266618 in our ticket center and provide SPECIAL solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
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- singapore, Singapore, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Customer Service