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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I have been a customer of LITB for years. Their items are quality and prices are great. They have a great customer service and marketing team as well. If there are any issues, they are handled in a timely manner with grace, humility, and empathy. LITB is about doing what is best for the customer. They care and we as customers matter.
I bought a shirt for my nephew and told him he would stand out in a crowd whenever he wore it. He loved it.
Great fit and color was just as expected. Just a bit disappointed that the fabric was heavier than appeared, was expecting satin.
There was plenty of items to select from. I was leary about sizing charts from previous experiences with other sites but this one was spot on. I enjoyed the customer reviews. They prices are awesome. Shipping took a little while but that's okay as I had plenty of time to receive it for my upcoming trip. I'll be shopping with you again.
Good service and very pleased with product.ordered more items
The package came in within the time they said it would. I was very pleased.
I am very satisfied with my purchase, they All! Fit and very good quality
Orders came reasonably quick. Suit shorts seemed a bit shorter then picture with pant leg being about one inch down the leg and picture looked like 2 or 3 inches.
Great fashionable clothing! It would a little better if the delivery times was quicker.
I finally received my order and not only the quality was terrible but the sizes are not true at all. I normally wear a 2XL so I ordered a 3XL to be safe. Well, the track suite that came barely fit my son who is a large at best.
Very disappointed!
G.G.
The clothes were not the kind of fabric that it should be it was cheap spongy type fabric on the sweatshirts I ordered and they were not nothing like what they looked in the picture that they displayed and they would only give us part of our refund back f*** China
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
I was very impressed by the products I ordered, did not expect the quality I got. I inured for such a low price it wouldn't be good. It was perfect and warm.
Before I ordered my stuff for my trip to Hawaii I looked and the shipping and delivery time. (Not what they said it would be) then one of the items they took off and said I would get a refund nothing as of yet now the items is back on the shelf
I'm not happy cause my stuff that I was to take on my trip won't be here until I'm in Hawaii.
Will I order from them again definitely not!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28324373 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Fist time husband bought 2 shirts first shirt was great.2nd shirt same size xl barely fit.r iam a ladies medium 3rd shirt had buttons that came down to his naval
Unfortunately ordered cell phone cases tracked order said they ere released from CAN customs on Feb 21 Stull have bot received their response to me is not their ptoblem once released from customs Do yourself a favour and buy elsewhere
Stuff cs
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28324505 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I really liked the head wrap for my hair, I used it after washing my hair and it absorbed the water instantly.
Ordered 2 dresses both were made of very poor quality material so decided to return for a refund. After several emails from them trying to offer me vouchers instead of a refund I confirmed I wanted to return them only to be advised that I would have to pay for a non refundable tracked postage to either China or Asia. Total rip off company selling poorly made goods with no customer service.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28307622 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Bruger ofte appen, hvor man kan købe mange billige varer. Forsendelsen fungerer og det går hurtigt. Handler tit på appen.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service