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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Never again will I ever order anything from this site because the dress didn't look like the picture plus it was very cheap looking and when your trying to return first off you can't speak to a person RED FLAG and you have to reply to them then they reply to you and the kicker you have to send it back to China when on the parcel it has a USA address plus you have to pay the shipping for it to go to China
Quality of dress not as shown and described.
Charged me for Insurance without letting me know.
Shipping and return cost is too high.
Return process through application is very complicating, requesting a picture for this?
Seems like trying anything to prevent me from returning item.
Will report on BBB.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28352728 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
So many items to choose from! I received part of my order, one of the items was too small. (I recommend you check the size chart) The other item was as described! (For the kitchen)I can't wait to see the rest of the items! Thanks!
Tried to return a dress. No response, had to go to my account to read their response. Within 7 days you can return a $20 dress to Asia for $40 shipping on you. They say satisfaction guaranteed right? No email this outfit is a scam. BEWARE
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28352736 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The summer dresses was beautiful. Just my sizes 3xl i am a choppe wome so i didn't know if i could use them. It was amazing. The jeans i need too loose a few pound ha ha.but i like them
I am satisfied. The material is O.K. My laptop and accessories fit. Everything as it should be.
Wer ein bedrucktes T-Shirt oder Hoodie sucht ist
Hier in BESTEN Händen.
Wichtiger Tip immer eine Nr. Größer bestellen dann
Passt es perfekt.
All purchases are good. Im quite pleased. Very good price/quality balance. All things "drive those purposes like well". Good desing and well thought for purpose. Have to say that im litlle bit suprised about that how good these are. I also like applications and this company after all. All are in good package. Higly recommended to anyone.
Very easy to buy and return things, the blazer tweed coat o bought very nice quality
I have received 4 deliveries so far just as described and so delicious. You can't find these products anywhere else at these prices. From China to to USA, let's keep it flowing!
The shirts were as advertised, delivered on time and in good condition. I am glad I ordered them.
I ordered some fancy chopsticks and a neat elk head wine pourer from here. Both were even better quality than I expected and I am quite excited about them. I would recommend.
I love shopping with you but the delivery is
Sometimes not good thank gob I have good people living around me they dropped my stuff off at the front door not my floor and left it a little boy knocked on my door and said these are your I was so grateful because I spend over 100 dollars everything so you need to tell your delivery people to make sure it gets to the person if I don't get my stuff I won't order anymore so please talk to them thank you
The rings, earring is beautiful, looks like real diamonds. Will order more
The process went smoothly from start to end. I am very happy with the shoes and were exactly as described.
I was worried about the quality & sizing of my top I ordered. Both were great! I ordered more merchandise.
Thank you light in the box for excellent service. Ordering more things so let's see if this high esteemed service will hold true and true
Their merchandise is terrific. The clothes are perfect. However, the return policy is where I find a problem.I have ordered several times and was happy with almost everything. But if something doesn't fit…. That is where the problem lies.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28352720 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox