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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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You can't return anything but I love these clothes and patterns so much
1 to small... a hassle to return it. Size says 2 xl but maybe a large
Light in the box is very addictive, I can't stop myself! There is so many awesome unique products on this site! Very easy to get around and order. I highly recommend you give it a shot! The items I recently received from here was jewelry.
I have received all 3 orders. I am heading Home Wednesday and will check them then. My review may change based on the accuracy of each order.
I looked at the bag several times before I made up my mind. Now that I own it I'm so happy I decided yo get it.
Very fast delivery and everything arrived in great condition and the sizes I ordered for my son and I, fit perfectly!
One of the items was damaged which was the ear cuff.It came quick.
My experience witht his company was awesome, I got my product and had no issues whatsoever.
Toujours un bon service! Et réception dans les temps. Et vous emballez de façon efficace! Tout arrive en bon état. Merci!
I received my package all individually sealed in their own plastic bag and everything fit perfectly. I was really pleased.
Dress ordered was ok. Very long but easy to hem.Sizing accurate.
Black linen pants wat too small. XxL more like a medium.
Swimsuit nice but busy sizing did not match swimsuit size. Way too small.
Would not order from this company again,
US women, do NOT purchase shorts from this venue. A size women medium, clearly is not correct! Unless you would like to use these for a doll or infant, maybe the size would be correct. Tried to return and it will cost $267.61 for UPS to send international. Awful company, now disputing the charge with my credit card company.
Don't order from them, unless you want to spend $30. To ship to China, and you will never get your refund. BEWARE!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101213448 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Too long time delivery. My address was good but the send my parcel elsewhere the first time
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101213459 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
1 star is to many for this company. If u think of buying from them... don't. I purchased 2 shirts they took my payment of course but couldn't find my order lol. I sent them proof of payment & order & they act confused. Didn't have a problem taking my money tho
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
This is my first experience with Lightinthebox, I'm very satisfied with it! Will purchase more!
Some items do not match with the picture and some has wrong size. If you want to make a return, you must pay for it yourself. The costumer service are a bit late to response but they solved my issue.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101204791 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
We received the items fast after the purchase. The items were as per the pictures on the website.A nice quality for the price paid.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101213443 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox