LightInTheBox

Do not order from this company! Missing an item from my order. No way possible to contact them. Their customer service leads you to no where! The item I did receive is nothing like the picture. The dress looked so pretty & bright colors in their picture. I didn't even recognize it when I received it. So faded out. So disappointed!

I ordered men's medium size but they are not European size - trousers match description apart from sizing very small - not same as European.
Company have refunded in full ( following negative comments on site) so issue resolved fairly by them and as agreed.
Trousers were fine, delivered as expected but SIZING is an issue beware of this when ordering

On 12/14 I purchase a linen suit & shirt for my husband dor $164.93. One sleeve was longer than the other. After emailing light in a box I was told I would be responsible for the return ( postal service fee$63.00 to ship to china) & once the item is received I will be refunded $121.98 although I paid $164. Please be careful with these site it's not what it appears to be.

Order placed on 2/13. It's now 2/26 and order still is "processing." Items were supposed to ship within 6 days at latest. Customer service says items probably won't ship til March. Don't waste your time with LightInTheBox.com.

Update 2/27… the items finally were given a tracking number today. And of course… the items are shipping from China and states arriving in 3 weeks! The product information page said the items would ship in 4-7 business days. 4-7 business days? This is ridiculous. So I ordered on 2/13/21 and the eta is 3/20/21!?! I just wish they would have been honest on the product information pages for these items. Don't state that the items will process in a few days and deliver a week after. I expected 2 weeks max. Instead it's going to be 5 weeks. That is unacceptable. Never again. There's a reason that the majority of these reviews are 1 star. And I would guess that the 1 star reviews are the real reviews…

It's been 3 weeks since I placed an order. The app claims it was shipped, even though when you track through USPS.com, it still is showing that they have not even received the package still! I googled the site to see that it was a legit company to my serious shock due to the fact that so many reviews claim really fast shipping. Considering it's been over 3 weeks and I still haven't received my order shreds that narrative apart. The Post Office tells me they haven't even received the package yet, while the app claims it was shipped 12 days ago! Unless its coming from China, which it states its not as it is coming from NY, it should never take 2 weeks plus to ship anything through the Post Office inside the US. I'm still not sure at this point if I will ever receive my order. Horrible processing & shipping procedures in place at LightInTheBox

I bought quite a few dresses at LightInTheBox lately. Some items quality in general is so poor and disappointing.

The return policy is a scam as need post back to China. The postage is rather expensive, I asked a postal address in Australia, never received a reply. Customer service is dreadful, they use automated generic emails.

I ordered a pair of childrens shoes and a pink dress. The shoes were the wrong size and dress was a pair of trousers instead. I've tried contacting customer service for a full refund and was told they don't issue returns labels and I'd need to pay the postage.

I paid £50 for the two items plus an additional £7 for insurance (which there is no mention of on the order.

Check the pictures out below of what I ordered and what was actually sent.

Complete con and waste of money.

Order Number: **************

This was my first time ever ordering from Lightinthebox, and I was pleasantly surprised... I ordered several necklaces, earrings, and rings, all for what averaged out to be around $2 per item or less, with free shipping included. My order came faster than I had thought it would, and I was very pleased with the quality of most of the jewelry that I ordered. They are things that I will wear, as well as give for gifts!

Don't buy in this website, this company it's a rip off. I order six irons. It took a one month. When finally I get it, inside the package it was two empty bags and the four irons, I ordered size Small. Size small looks like XL, the material was the most disgusting thing I ever seen in my life. No return label, no way send any massage or contact. I waste $150.00. Thank you for ripping people like that.

I have never made a bad review but for this I had to. The products are total junk. Two of them came broken. Try contacting them they have no number listed. They want you to create a ticket and tell you someone will get back to you. It's been four days no reply. I plan an informing a lot of people do not waste your money buying from them. I am 100% dissatisfied. What you see on the site is not what you get. I will also be posting this on facebook and instagram.
Renee

While waiting for my order to arrive I tried to contact customer service but was never able to do so. Their website does not open properly. Now that I received my order, very late, I may say, I wrote them about exchanging for a different size. They want me to pay out of pocket to send back to China which is more than 1/2 of the value of the merchandise. They are encouraging me to keep the merchandise (which does not fit) and as a "reward" they offer a 10% or 20% refund of the merchandise value. I cannot believe how any business can betray their customers in such manner. They claim they had to close their overseas warehouses, yet the package came from California and not China. Please do buy from these people. They will not do anything to accommodate your needs. None of these options are agreeable to me. I guess I must go on a diet so that the clothes will eventually fit me one of these days!

*****Update******* Company has offered me a full refund as I did not receive the item.

Ordered only one item to test whether or not it was a good company.
I am glad that is all I ordered.
They insist it was delivered but I have never received it. They offer no resolution, but just keep
Giving me the same automated message over and over again.