Light in the box Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over misleading return policies, poor product quality, and significant service delays. Many reported receiving items that did not match their descriptions or sizing guides, leading to dissatisfaction and financial loss. Additionally, the difficulty in obtaining refunds or returns has left customers feeling unsupported. Conversely, a minority of reviews noted satisfactory experiences with product quality and customer service, indicating some potential for improvement. Overall, the prevailing sentiment highlights a need for better transparency and responsiveness in customer service practices.
This summary is generated by AI, based on text from customer reviews
I ordered 1 lenovo ht 38 bluetooth head set on 26th may 2023.but this product not delivered me. Again and again I send mail their email id.They say to check with the local courier center there.light in the box not provide local tracking number. Then how to conduct enquiry.if they are, the paymet wil not be returned. They have no responsibility.Let them grow.
Orders not received Chinese company no proper comeback Facebook needs to stop these companies advection their site
Ordered 6 items. Quality of material is not good. Will be keeping 1. Have requested to return. They have offered for me to donate the items and get full refund.
The sizing of the dresses is RIDICULOUSLY SMALL, the initially tell you that you cannot return ANY of their dresses. Why would anyone buy 2 sizes of the EXACT SAME DRESS...to RETURN the one that doesn't fit~Well neither of them fit and they want to give me some stupid 20% "value" of the dresses or mail them to China where they tell you not to use a reputable shipping company, but only the Post Office and the address is seriously not legit! They STEAL YOUR MONEY!
So I ordered clothes from light in the box went to leave a review and I guess because it was a 1 star review I wasn't aloud to leave said review...not impressed at all with this company I would recommend staying away from them.
Beware! Scam!
Absolute shame that I placed an order on June 10,2023 and its already July 15 and I have not received my order of 1 painting. They promised me delivery in 3 - 5 working days and today its a month and a half with zero response from them. All they have to say is that they will check with their local courier and revert. Their local courier company is non existent as I have tried calling and emailing them several times with zero response!
100% scam! Beware!
Order was completely wrong sizes and You're unable to return or get in touch with them to correct the problem. Total scam
Very poor quality, Taki and sizes does not match. When you want to return, they offer you a cupon for next purchases, but I DON'T WANT TO BUY FROM TEM ANY MORE! If you still want to buy it, do it through Amazon, so you can return it. EXTREMELLY DISSAPOINTED!
Most are not great quality. Advertised denim dress was not. Looked awful. Gave to charity.
Also ordered three swimsuits. Next day contacted them to change size from large to medium on all suits. Said they would. They sent two medium and one large. Noticed item no longer availible. Contacted them. They never reached to me.
Bought a coat from here. Coat was way too small. Sent it back for refund never got my refund. Worst company to deal with. Sizing is incorrect. Will never buy from there again
I received my item yesterday which is totally different from what I ordered. Very disappointed it's cheap looking, flimsy, nothing like the picture and certainly not worth the money. Be careful when using this company, I never will again
No customer service at all. Too long to receive products. No way to contact them. Do not advise order
Recently ordered and paid for 2 different HENLEY LONG SLEEVE SHIRTS
Recently ordered and paid for 2 different Henley long sleeve shirts, $50.00 each, and received 1 that I ordered and! Other not ordered that has short sleeves. LITB wants me to buy the one I dont want and I,m not sure happens to the one they owe me. Think twice before using this outfit, they are hit and miss, I'd look at an alternate supplier
I ordered 6 items and they are all poor quality. The return policy is not just difficult but it is misleading. There is no return address or process details on line and the details are not provided when requested. The customer service is so poor and I am waiting for my partial refund rather than dealing with expensive return post and delays. Be aware the product reviews on their website are fake!
Just got around to unpacking both of my tracksuits to hang up in my wardrobe - item itself is OK but as I placed on coathanger I noticed a faint brown mark on the front of the top of my white tracksuit - almost like makeup? Very faint as if someone has tried to clean it off! My black track suit seems ok (although being black unlikely any stains would show up!). Have attached photos which hopefully show the mark. It's a shame because the item is as described:-( Tried doing a review directly but amazingly wouldn't comply!
Ordered 2 ladies blouses rose colored. The image looked brighter than it was. The material very cheap n flimsy. Very much lower class bargain store material. I didn't remember the name n the return address was not the name of the website Light in the box. I will never order again from this clearly cheap product and a place obviously needed to be avoided. I think the price was around $20.00 and probably worth about $2.00 if that. Looks good but what a disappointment. Don't be fooled. AWUFL.
MAKING A RETURN IS VIRTUALLY IMPOSSIBLE. YOU ARE CHATTING WITH ROBOT AND NO NUMBER TO CALL. DO NOT BUY ANYTHING FROM THIS COMPANY, YOU WILL NOT BE ABLE TO RETURN. THEY JUST KEEP RUNNING YOU AROUND IN CIRCLES
DO NOT BUY FROM THIS COMPANY, I placed an order for $200, I never received an email to confirm and track shipping and I never received my order.
I bought a heart mosaic which is just a plastic mold with cheap bits glued on! One bit was already off when I got it and it had no rope to hang it! $35 for this crap? SO dissatisfied!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members