Light in the boxReviews 73

Poor customer service. Very difficult company to deal with. Clothes look nothing like the depicted photos. I found it frustrating to deal with them.

Why so many anti left & pro right political items? I'd like to see some orange monster shirts with the big shaggy combover.

I was extremely disappointed with the purchase that I made.

After searching and believing this company had beautiful clothing, I ordered a long sleeved blue and white top.

My purchase arrived quickly and when I opened the package I was so disappointed.
It was poorly made from a cheap polyester and the blue was a much faded version of what I had seen online.

The top has a criss-cross feature at the front and it was very poorly constructed, with bits and pieces of threads hanging off which hadn't been trimmed.
It does not sit neatly.

As a seamstress I was appalled 😳.
I had paid $47 Australian dollars for this rag. It must have cost them $3 to make.
When I looked at the returns policy it was very detailed and almost incomprehensible. I was unable to return it.

To sum up, I believe the photographic images have been heavily photoshopped.
Even at a glance, the models are very "tanned" and colourful and all the clothing has had colours enhanced. The colours are not 'real'. They are fake.

It is a fake website. Don't believe what you see.

BRICKBATS to you ' light in the box'
You website is deceptive and captures attention through deceptive means.

DO NOT WASTE YOUR TIME AND MONEY buying from this fake company!

Beware. I ordered a hat for a wedding. It arrived in such a small box it came out square and unusable. I asked for a return only to be offered 70% and to keep it. It's only fit for the bin. I then was told to potentially get a refund in four weeks I had to pay up to $40 to send it to Hong Kong and they would check it and potentially refund What's the betting they lose it in the post

If you order a dress or any clothing they will not allow you to return it. They told me it was one of a kind made specialy for me so they cant take it back. It was not specified that i cannot return it. Beware you buy it you keep it. Good luck if you want to return it.

When they first started they would take images from high end catalogues and advertise them as their own. I've ordered from them a few times recently and three out of four items have been thrown in the garbage. One item smelled so bad I couldn't get rid of it fast enough. Looked nothing like the photo. Two hair items were totally different from advertised and quality was so bad I could never wear them in public. What can we do? They won't give you a full refund or even try to help. As consumers, we're at a total disadvantage and this company is stealing from us. This company should be shut down immediately. I paid mainly by PayPal. Money is taken out immediately!

Rubbish firm I paid for Jacket but never received It. Will never use this firm again. No communication from the firm via email

Do not use this company. The returns policy is downright misleading. Items have to be returned to Asian warehouse at a cost of up to 40 dollars. Their advice...don't bother, accept a 10 % discount on a further order

I bout and pair of jeans and a pair of boots recently. Neither item was anywhere near that which was advertised. Look at the attached image. It's mostly junk. I won't even bother trying them on.

I bought some solar lights and they lasted 6 months before failing. Out of 12 lights 8 failed within a week of hitting the six month mark. Save your money.

Tried to get a submit ticket to return an item but cannot find where on their web site. This compay is awful and more so to return or exchange an item. Hours I spent on the computer trying to have my bolero changed or returned. Size was too big. I never order an xl I am a small person. Hate how I spent house trying to no avail, This company is a BIG RIP OFF. Don't ever order from them.

Sizing is ridiculous. Used sizing guide provided when ordering - checking size of each article I ordered - some using the guide were M, L, XL for my bust measurement. Received the order - nothing fits. I've spent $313.12 AUD on rubbish. Apart from the lack of fit, the material is awful (non breathable polyester - so hot) and feels cheap. The clothing doesn't even look like it does on the website. Can't find out how to contact customer service by email to chat about it. Will never shop there again.

The arms which hold the phone are not adjustable and IPhone therefore will not fit. This item is pure junk. Return policy does not cover shipping. I am stuck with this worthless thing.

Do not deal with this company. I bought a $159 Led tap that never worked. Under there tap and bathroom item policy, they wont exchange or refund my money. They are obviously not working under Australian consumer laws or i would have my money back or exchange. My advise would be to shop at ALIBABA the same items are cheaper. If you pay by Alibabas trade agreement you wont lose any money. Too many chineeese companies are allowed to get away with this. Ive found them really dishonest,and they never appologise for anything, its always your fault. I made a mistake on Alibaba of not paying with the trade agreement and lost $2000 on an engine block i never received. So it may look like a bargain on LIGHT IN THE BOX But if they are selling faulty goods youve done your money. BE WARNED

I placed an order over a month and a half ago and there is no sign of it. The package was said to be going to arrive in 5 days. When I asked when my package would be delivered they did not estimate any time but said 'rest assured it will be delivered soon' and that they would check where it was. Next time I look at their website it says package delivered - it was not delivered - and shows my case as closed. Have sent another complaint. Have not heard back yet. I will definitely never use this corrupt company again. I would have only risked less than $40-$50 had I known what a scam this is but my husband has bought a couple of times from here successfully so I thought it might be ok. If I could put 0 or minus stars I would.

I purchased $115.00 of clothing fron lightintheboxlimited 6+items, 4 were totally the wrong size, adult sizes ordered maybe would have fit a 10 year old. I paid $39.00 for a nice looking cargo shorts they advertised but I received a cheap pair they sell for less than $10 dollars on their site. I wasn't even able to make any reliable contact with customer service, spent hours trying before I finally gave up. Very very disappointed!
2RK*******UJ*******H (transaction ID)
Litb********************* (invoice)

Ordered chair covers for dining room chairs, paid £30 for 3 plus £9.50 delivery. Supposed to be velvet, they arrived after 3 weeks and where a flimsy stretch material. They didn't fit and looked awful. I decided to return them. The cost to return to China as they instructed was over £21 and that didn't include the packaging cost. You can say they don't accept returns as it is hardly worth going to the trouble. They do have a depot in the UK but do not allow you to return goods there Buyer beware no returns

I ordered off this site. And did not receive confirmation of my order. For some unknown reason I could not get into my account?
I contacted customer service and they pot me through to a third party agent that I had to pay for, to resolve my issues!.
I have contacted my bank and they are looking into this!
Do not order from them!

Absolute Garbage! I ordered numerous items, some 2 out of 7 were somewhat acceptable. The rest of the items were not even close nor consistent to North American sizing? Labels inside the garments had no size label, but "chintzy" care labels. Every thing was made of cheap unbreathable polyester...absolute garbage and false to what the product description reads, nor did the size or fit meet their size chart guidelines. What I feel I got, was a made for order. The garments looked Iike they were sewn at the time they recieved my payment and then shoved In a package to ship to Canada. Oh, and would it surprise you that attempting to return and / or exchange is not easily done online. No customer service contact? Once you finally cut through the nonsense of the site...bonus credits and their strange lure of trying to confuse and distract you to buy more...you are then given the option to keep it and get a credit instead for your next purchase? Of course, it says that if you're not happy on the website, they will assume the return Shipping fees...but when if and when you finally get to the page to confirm return, they indicate that fees are your responsibility and should be sent back to their Asian warehouse at approximate cost of $20-40 CDN. Do they honestly think that I'm that stupid? I'm pretty sure they'll provide me with some phony address in China and claim they never got the products back? That's how this scam works. I'd be out for shipping costs and the products returned will never be refunded on my credit card. They'll probably re-sell them to the next sucker. I'm waiting for a reply return ticket for the items I recieved today. Nothing in my emails and it's been 3 hours.
Funny how these Scammers are so quick to respond when you place an order...but magically go silent when you're returning GARBAGE.