Lids CA

I put in wrong adresss and they came back after I told them the right address same day very good service

We're sorry, chat is currently unavailable.
Our Fan Services Chat Team is available 24/7. If chat is unavailable during this timeframe, we're just busy servicing other Fans. Please continue to check back here for our current chat status.
I finally contacted Lids Fan Chat service after seeing its shipping options for Free - Ship eligible to my area. I asked what Free - Ship eligible means and I was surprised by the lack of knowledge of the customer service representative. I was told you need to input the correct code for free shipping even though there was no code available at this time. The current sale offers did not have free shipping. I asked if they would have free shipping to store in Canada in the future but got no answer on that. It's misleading to state Free - Ship eligible if there is no such thing. Lids Canada charges $14.99 for shipping to my area. I don't think they ever offer free shipping, even with a discount promo code. See photos attached.

I ordered a patrice bergeron boston bruins jersey with the C on it paid for fast shipping 5-7 business days which cost alot and my jersey showed up a month and a half late tried to call and email but customer service is a joke

Ever since Lids merged with Fanatics it's been nothing but a hassle for loyal Canadian customers to get the products they want and deserve. The Lids Canada website says things are in stock or available in store but nothing seems to be correct about that.
Even when searching for an item online... all you get is... Oops. We couldn't find the page you requested and apologize for any inconvenience this may cause.
Being a long loyal customer doesn't seem to matter to this company now. I had a Lids access pass account and in transition I lost all points. I know I'm not the only one having this problem but talking with their customer service has proven ridiculous and provided no solution. They post twitter, instagram, Facebook...
Showing Canadians things they can't purchase because of lack of availability. I realize Lids isn't the same anymore but this is a pathetic excuse for a way to treat its longstanding Canadian customers. I think they need to apologize to customers and put more effort into fixing this website problem soon.

These guys charge you a 14 dollar return fee after sending an oversize hat stay away! So i lost half my money never using lids.ca again

In the past week LIDS has posted 5 charges on my MCard that I did not make
This reduces my card credit limit and time calling LIDS and MCard
I was told by MCard that I'm not the only person this has happened to

Caveat Emptor BOYCOTT LIDS or other Fanativs sites
LIDS did this again Claim that over 200 dollars of purchases never went through before, This is their issue because of a computer glich
Customer service refuses to respond LIFS Canada is NOT Canadian Do not support FANATICS companies and their America workers They are based in Florida
Dont buy from LIDS

I ordered LA Kings Flag for the hockey play offs. Supposed to be delivered in 3 days, never came. I followed up and was told it was delivered to my community mail box June 6th... I never got it. Pursuing it via Lids was a nightmare, no one gave a darn and after opening service tickets with them I received emails saying Lids had looked at this, delivered, done, no further action will be taken. I called Canada Post June 20th to track missing parcel and got tracking number but only the sender can get information on missing parcel so I emailed the information to Lids... as of July 4th still not a response from them. My neighbour who was in Europe for month just came to my door and handed me the flag it had been sent to his address in error. This was due to very feint print on the address and there was a hole punch through the street number on the label making it hard to know the difference between an 8 and 9. Still I was very happy to receive it in spite of the hockey play offs being long done. However, I am disappointed in the quality and colours of the flag. This is cheap fabric that I could easily have gotten off another web site for $3-8 with free shipping. I paid $39.54 for this flag and it is like crepe paper. DEFINITELY WOULD NOT RECOMMEND for this price and quality. Get it off Ali Express. They did not have one when I was looking but they do now and I guarantee you it is likely much better quality than this one for lot less $$. I emailed LIDS to advise I have finally got my package and what happened not that they will likely care. I also told them I will NEVER order anything from them again. I understand mistakes happen, parcels get lost etc... but customer service, attitude stinks.

Lids is the worst organization for customer service I have ever encountered! I ordered two of the raptors hats online, and when I received them, one of them had a glue/semen stain going through the top of the hat. Not to mention a cheaper priced sticker on the hats than what we paid, by almost 10 dollars! Called customer service, after having to locate the number on a DIFFERENT website, because the official lids.ca site wants you to "chat" to an incompetent uncaring individual. I realized upon calling, that the whole company is FULL to the brim, of uncaring unaccountable individuals. DO NOT EVER ORDER ANYTHING FROM LIDS ANYMORE. Apparently they were bought up by another company, and they don't seem to care anymore about quality control or business ethics/accountability. The "representative" I spoke to was condescending and offered no real restitution. Spoke to the "supervisor" after that, and he was worse! (Yes, that's you "TJ") He informed me the Manager was away today (Tuesday at approx 1pm), and that there was no replacement! Fantastic Service! Stated he was flexible, then went on to be unflexible about everything. I repeat, I am a hard working, honest individual, who does not deserve to be treated like this, especially when the product that YOUR company advertised, was delivered without the proper quality control in place. They used to ship hats in a plastic bag, and with a return slip. Now they can't be bothered to do either, and believe they are "assisting" a customer by telling them were to download the useless form. I repeat. Do not buy from Lids if you would like a good product, and consumer accountability. Buy from ANYWHERE else. Literally.