R M.

I ordered LA Kings Flag for the hockey play offs. Supposed to be delivered in 3 days, never came. I followed up and was told it was delivered to my community mail box June 6th... I never got it. Pursuing it via Lids was a nightmare, no one gave a darn and after opening service tickets with them I received emails saying Lids had looked at this, delivered, done, no further action will be taken. I called Canada Post June 20th to track missing parcel and got tracking number but only the sender can get information on missing parcel so I emailed the information to Lids... as of July 4th still not a response from them. My neighbour who was in Europe for month just came to my door and handed me the flag it had been sent to his address in error. This was due to very feint print on the address and there was a hole punch through the street number on the label making it hard to know the difference between an 8 and 9. Still I was very happy to receive it in spite of the hockey play offs being long done. However, I am disappointed in the quality and colours of the flag. This is cheap fabric that I could easily have gotten off another web site for $3-8 with free shipping. I paid $39.54 for this flag and it is like crepe paper. DEFINITELY WOULD NOT RECOMMEND for this price and quality. Get it off Ali Express. They did not have one when I was looking but they do now and I guarantee you it is likely much better quality than this one for lot less $$. I emailed LIDS to advise I have finally got my package and what happened not that they will likely care. I also told them I will NEVER order anything from them again. I understand mistakes happen, parcels get lost etc... but customer service, attitude stinks.