Leslie's Pool Supplies

We were new to having a pool when we came here. We moved in right as Covid started. There was a bit of adjusting to having a pool. Amy was so helpful and patient to teach us and would write clear details for us to remember. When we followed the directions exactly, we started getting more 90% and above tests results. We even got 100% once. We also have really appreciated the friendly atmosphere. From the day we started coming in, she made an effort to remember our names, asked about our family and previous conversations. I've loved that she and some of the young people there would remember you as a person.

I purchased a $1250 IAquaLink from Leslie's and paid almost $400 to have it installed. The system crapped out in less than six months and I was forced to wait 4 weeks before a technician could come to do the repairs. Another $150 charge and the system ran for less than an hour before it broke again.

Now they want to make a new appointment rather than get the guy back out here.

If you buy anything from these guys you are crazy.

Will not deal with this company again. Bought a professional pool and now after a year later there is no warranty on there when it was supposed to be 18 years limited warranty two-year lifetime warranty. Paid a lot of money for nothing their support is terrible do not deal with them. What makes it even worse is they have customer support overseas and could not find my order number I had to argue with them even showed them the email when I purchased it and they said it was not from them basically won't be dealing with them again and I suggest others be careful dealing with him. Why would anybody buy a brand new pool and get the same warranty you can get from Walmart but overpay for the quality of a pool doesn't make sense

Leslie checks your pool water and then starts piling products up on the table saying that you need them and that if you don't use all these products your pool will never become LG free and the products can and will run up to $1,000 100 lb of powder shock cost $800 a year ago it cost me around $460 for 100 lb of their powder shock chlorine they thought it was funny when they told me the price of the product that I was asking for not very good business standards I would not suggest to go to the store for anything it's always been overpriced the chlorine Factory in Louisiana that burned down from a hurricane 2 years or so ago has been rebuilt and is putting out $130% of product daily chlorine prices should have leveled out a while back signing off my name is Bart decoro

Scheduled service for my pool, to installe a water purifier. They confirmed they offer this type of service and scheduled a "site evaluation" visit. That was cancelled on the day, because the technician "called out". I rescheduled for today and having waited four hours, I called them to find out this was also cancelled because they dont offer this type of service. I strongly recommend you find another pool service company to work with.

Bought this for 700.00 dollars had it less than 3 months. Bought it back t o store for a replacement. They didn't have the same model in store. They said I had to have a service call. Well they don't service my area. Had my pool guy who installed it called corporate. They said would give a store credit. Well the store isn't going to carry that brand anymore. But would sell mell me a Hayward brand that cost 1799. 95 and would use the the store credit. I told them that was not right. Well that's all we can do for you. Well Leslie get ready for different results.

I purchased a vacuum for my husband's birthday. I tried to order it in both of the stores locally but was told had to be ordered on line. I ordered it on August 22nd. His birthday was September 8th. He did not open the package until last week and the item will NOT work. He took it into the store and they said nothing they could do since it was ordered on line. I called customer service and was told since it had been over 30 days nothing they could do. I paid 300$ for this product. I will NEVER go into Leslie Pools again or recommend them. Local stores are not helpful. This was the second bad experience I have had with them and it will certainly be my last.

They are so helpful and especially Kevin he is great. I only go there for him now. He made me a returning customer for sure. The other guys are nice too. The Newark, de location is my favorite

I ordered a Weekender 24x48 Pool package on May 24 2023. I received it within a few weeks so delivery was great. Upon having installers at my residence we realized that 2 of the Wilbar top/bottom plates were missing and had to reschedule installation. We called the Leslie's Pools in Fayetteville and the gentleman we spoke with got back with us that we could just order it online at the main office. We ordered the parts and paid out of pocket for them. The wrong parts came in and once again the installers were here and we had to reschedule. By 06/10/23 we finally received the correct parts and began installation. I wish there was better help when you pay so much for a pool and are missing parts that you have to pay extra out of pocket for. I suggest buying a pool from a place you can actually take home and have easier access to missing items so the cost don't just keep adding up. We ended up with 2 reschulincg fees from installer and buying 125.00 worth parts and waiting 3 weeks before we could get in our pool. We did a lot of calling and following up and never got any call back (other than text"here order from here") from a manager at a Leslie's store. Should it be this difficult? You may get out cheaper just paying for the same company you purchased it from to install it, no idea. No one likes to open a package and pieces be missing, I hope this was just a one time error because I went with a different company than my other family members.

I bought a brand new pool heater from them. Installed it and it didn't work, called them and they said there was nothing they could do, I would have to find a repair man that services my area and have it fixed. I just got it and installed it and it didn't work, grrr. And paid 3250.00 for it and it's on me? That is the worst ever.

I have a swim spa... larger than a spa and smaller than a pool. EVERY time I get the water tested at Leslies the readings are completely opposite the readings on the test strips from Leslies. This is especially true for Total Chlorine. Test strips are new and in date. Neither local store has an answer for this issue. And they have no solution. It is not the fault of the employees... but Leslies is providing confusing information that might cause someone to damage a very expensive investment.

Ordered chlorine tabs to be picked up at my local Leslie's store

I have just been informed that it will take 7 to 10 days for lesliespools.com to ship the Leslie's chlorine 3 inch jumbo tabs to my local Leslie store who refuses to give it to me, and in fact has not even received the order from their parent company

I'm told I have to wait 7 to 10 days for my chlorine which had I done the option of free shipping it would've been here in two days from now four days shipping but since I'm picking it up from the store, it will take 7 to 10 days I will never use this again is my local Leslie store even getting any credit for the purchases that why they couldn't care less about my order or helping me with it and they have no idea when it will arrive or how long it will take before I'm allowed to pick it up

They asked me $16 for a gallon of chlorine. Last time they don't want to sell me chlorine because I don't have a water sample. Now because I didn't brought the empty jar the want $16. This is unacceptable….

Our pool light was not fitting correctly in its niche. Kameron worked, worked, and worked with that stubborn light and was able to get it back in its correct place. Kameron is the same young man that installed our pool cover. After today, I only want Kameron.

Purchase a pool vacuum didn't work. Took the expensive robot back. The manager said "its not broken" as he pushed it over the floor with horrible grinding sound. He refused to take it back 8 days after purchase w receipt Then blamed our pool. Had pool checked np more $ . As advised Had pool inspected & fixed. Pool repair confirmed broken vacuum & now to late to bring back. This is another corporate store, profit not people matter. Helpfill, knowledgeable & polite but self serving. Promises made but not kept. Manager said he have the vac representative come out. Never happened SMH Not a family owned store. They couldn't even get pool volume correct when tested. Give a like plz

I have been a customer of Leslie pool supply in Omaha for a very long time. I am not sure who is in charge of hiring at the 144th St. Location. Ashley has been a staple of that store for a lot of years, who ever decision to let her go has not got a clue on what is happening in that store. She would bend over backwards to help everyone. My whole family has her personal cell phone, so that you could call, or text her. I could tell you countless stories, of how she went out of her way to help me get the right chemicals, or what ever supplies I would need to keep my pool crystal clear. I know a lot of people who are really upset with how she was treated, and than let go. What ever you were paying her was not enough. I am in the retail business, and when you have a good employee like Ashley, you damn well better take care of them. There are a lot of people that will go elsewhere for all of their pool needs. I use to spend a lot of money in that store. I will, with a lot of other people will follow Ashley to wherever she lands. Just wanted to let someone know how alot of us in Omaha felt about your horrible decsion.

I have not received the products also they did not refund me its so frustrating im about to sue their $#*!

Every time I stop I'm to have them test my pool water, the device is inoperable. Without that useful service, it's easier to just test yourself and use Amazon.