Leslie's Pool Supplies

Purchased a polaris 380 pool cleaner online. Wheel broke off after 2 years and when I opened it up I found it is filled with silicone all around base and appears turbine bearing rusted. I believe they sold a refurbished unit as new - they refused to do anything about it and said to take it into store to attempt a warranty claim [which obviously was denied]. Store tried to say it is normal for new units to be filled with silicone and also for it to rust out in 2 years [not sure its rust, looks more burnt]. Must be really poor quality manufacturing if it is.

I went into a store in Gastonia NC this morning for 2 things. The main reason was to return a hose that was too short, secondly to test water.
The associate who is Mel, was helping someone when I walked in, she didn't say good morning or greet me, but she said are you doing a water test I said yes. She told me to go over and fill out a form and sit water down. I did, and waited on her to help the customers. She came over did the test, I responded that I didn't want to buy chemicals today, main goal was to return hose and get a new one made.
She went off about me not telling her that I wanted another hose, that she could have done one transaction, I only responded, you didn't ask me. She got upset with my reply and said she doesn't read minds, I replied again you didn't ask me. She then told me I was rude from when I walked in the door.
I never was rude or disrespectful, so it shocked me when she said that. I offered an apology and said claim down, I am the customer, let's start over. She rejected all my attempts to be kind, and told me to leave, or she'd call the police.
At that point I started recording because I didn't want her to lie on me.
She called police and when they asked her for reason she called, she said I was there to record her and put it on tic tok.
I wanted to get a hose and be on my way.
I asked for a manager, she said she was the manager. This lady has a lying spirit, she wanted confrontation, but couldn't get me to act out or get upset, so she created a situation like I created it. I have been going there for years and never had that experience. In fact was there yesterday and a very nice gentleman helped me out. I told him I would be back today with hose measurements and water test.
He said ok I will be here. Very pleasant man.
This morning, I came upon just the opposite customer service experience. Like night and day. Police came, I don't know what she told them, but they told me to take it up with corporate, and not to go back to the store today.
I'm still waiting on corporate to contact me.

Leslie's had the perfect Pool Salt, reasonable price, dissolves quickly with minimal brushing, not to mention worked really well. Then, they decided they needed to pocket a bit more money. They now have this inferior salt, that not only takes forever to dissolve, it makes the water a grayish / brown color. How do I know – I tried to use a bucket to see if that would help dissolve this crap. The icing on the cake is that this crap costs more than before. So, that's the reason for my review, and I'm moving on. Thanks for screwing your customers.

$#*!ed company that getting advantage of the customers. They are not helping or eager to help just want to sell. Jason Wells( Rounded Pig) was not educated to understand people. They are against of the people or customer. If they pay me a million dollar I never work for them uneducated loser who doesn't comprehend anything just sell sell sell... products with low quality, but expensive, so not worth to buy anything from them. Loser corporate...etc

Purchased after-market salt cell end of June 2022. It went bad last weekend. The store I patronize suggested I call corporate and they may help me out since so close to warranty date. Best they would do is a 15% discount. Woo hoo!

Over the years, I have purchased thousands of dollars of chemicals from the Palm Harbor store where I have shopped for years, purchased a robot cleaner ($1200) and Jacuzzi variable speed pump ($1,000). And the best they would do is 15% discount.

Well, I bought another after-market salt cell on line that was less money, has a 5 year warranty and stellar reviews. And as much as I like Suzy who manages the Palm Harbor store, I will be moving over to Pinch a Penny from now on.

I ordered a custom spa cover from Leslie with a delivery date of early December. The cover arrived yesterday, October 25. While it was nice to get it almost two months early, the cover just 'showed up'. While cover seems to be high quality, it fits well and I'm happy with the cover, the delivery was bad. I walked out of the house and there was a giant box on my front porch. It would have been much better if I had known it was coming. I seriously doubt I will be purchasing more from Leslie.

It doesn't matter what you purchase at Leslie's Pool store, you can be sure you buy an equivalent product of equal quality elsewhere, just takes a little shopping around. I doubt their employees enjoy decent salaries or working conditions based on the half-hearted service.

Leslie's store in troy is horrible. They're designed to sell you products. Not solve issues. The manager is pompous, arrogant and only cares about profitability. Not people. Avoid this store at all costs. Use Huntington pools or viscount

I bought a pool basket for me pool and paid $27.99. They have the exact same one at Pinch A Penny for $15.49. Went back for a price match with photos of their price, sign and product. They told me to come back. They have to call and verify. Talk about over priced! $15 difference.

Would not take back or exchange product that was unsatisfactory! I have been paying for their over priced products for over 20 years and this is how they treat you. Never get a another dollar of mine or my freinds. I was really surprised at their google reveiws too. Well maybe not! They are really bad reveiws! They will not be in business much longer. Also once you figure out how they scam you on buying so many chemicals to get your pool clear, what a joke. I should give a free info video on how easy and cheap it can be. After over 35 years of experience with my own pool believe me I know! This was store on Veterans Blvd. In Metairie La.

Do not buy any product from them expecting a store warranty. No matter how soon the return request they just refer you to the mani factory warranty?. Could have bought my IC40 Pentair from online for a lower price but thought buying from a local dealer out of Texarkana would have been better to deal with? Boy was I wrong :(

My husband just called to order more Chlor Brite and couldn't even understand the service person. He is hearing impaired so I got on the line with good hearing and I couldn't understand her. She asked what the problem was when he said he wanted to place another order. Her English was so poor. He went round and round and then he finally gave up. He then attempted to order online and it wouldn't go through so he calls again to find out that they are out of stock and don't have any idea when it will be in stock. I can see why the score for this company is 1.6.

I was going back and forth to get my pool water tested. Every time they would sell a different chemical over and over again. Finally after spending about $150 and pool was still green, I went someplace else! Also, this is busy pool season and they hardly answer the phone. Maybe hire extra help this time of year! I won't be back!

I had a hot tub delivered in late June. By September I noticed that the cover was damaged. A few weeks later I was guaranteed a replacement. Here we are over four months later and still nothing has been delivered. The sales person who promises replacement is no longer returning my messages and corporate stop returning my emails. Worst customer experience of my life.

If I could, I would give negative stars. I purchased pool steps online. It took over a week for them to realize they didn't have the steps to ship to me, and then they canceled the order.
What's worse, is that they have not yet refunded my card, over a MONTH later! I have called Customer Service multiple times now, and just keep getting told to give it another 1-2 days, and they promise it will be refunded.
I will never shop here again!

I am not complaining about any of the stores in Leslie pools. I called the 800 number to schedule a service to change my salt cells and clean the filters. They texted me several days in advance to confirm my appointment which I did. They never showed up or called. Called back to see what happened and I was sent to the Philippines and they could not help me. They said they would send some one but no one came or called. I decided to use a local pool service company here in Queen creek, Arizona. They are coming out tomorrow and charge half the price

I contacted Leslie's customer service on their website chat asking to cancel an order for a vacuum that I placed just 3 hours ago. It hasn't even shipped and they wouldn't cancel the order.

I have mostly dealt with the physical location in Jupiter and Rich and Michael ant this location are excellent. They always go above and beyond to help customers. They are extremely knowledgeable, professional and courteous.