Kimberly D.

I ordered a Weekender 24x48 Pool package on May 24 2023. I received it within a few weeks so delivery was great. Upon having installers at my residence we realized that 2 of the Wilbar top/bottom plates were missing and had to reschedule installation. We called the Leslie's Pools in Fayetteville and the gentleman we spoke with got back with us that we could just order it online at the main office. We ordered the parts and paid out of pocket for them. The wrong parts came in and once again the installers were here and we had to reschedule. By 06/10/23 we finally received the correct parts and began installation. I wish there was better help when you pay so much for a pool and are missing parts that you have to pay extra out of pocket for. I suggest buying a pool from a place you can actually take home and have easier access to missing items so the cost don't just keep adding up. We ended up with 2 reschulincg fees from installer and buying 125.00 worth parts and waiting 3 weeks before we could get in our pool. We did a lot of calling and following up and never got any call back (other than text"here order from here") from a manager at a Leslie's store. Should it be this difficult? You may get out cheaper just paying for the same company you purchased it from to install it, no idea. No one likes to open a package and pieces be missing, I hope this was just a one time error because I went with a different company than my other family members.