website thubmnail of Lens n Trends
How would you rate Lens n Trends?
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Massachusetts
1 review
0 helpful votes
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Very slow
April 21, 2018

Ordered over week ago still haven't received a shipped date. Contacted 3 times and finally got response said they would be in soon but still haven't heard anything. That was 3 days ago.

Date of experience: April 21, 2018
Hawaii
1 review
0 helpful votes
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I have called and emailed. Payment made and item never received. Begining process through PayPal to get refund. Terrible business Will not purchase through Lensntrends again.

Date of experience: June 17, 2018
Illinois
1 review
0 helpful votes
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Great support and communication! Love my new sunnies, so chic and classic. Totally recommend this store!

Date of experience: November 18, 2022
Texas
1 review
4 helpful votes
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Buyer Beware! This is a scam!
March 24, 2022

I ordered my glasses on Feb 17 and never received them. I called my credit card company and got my money back. Please read reviews before ordering.

Date of experience: March 24, 2022
Pennsylvania
2 reviews
0 helpful votes
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Very satisfied
December 3, 2017

Lensntrends has exciellent customer service. I love my glasses they are exactly what I imagined. I will definitely return to there site in the future.

Date of experience: December 3, 2017
Arizona
1 review
0 helpful votes
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Still waiting for tracking number
December 26, 2018

Wish had right product. Still waiting on order. Thought it would be here by Christmas. But still haven't even got a tracking numbers for it. Wish I get some information on what is going on

Date of experience: December 26, 2018
California
1 review
0 helpful votes
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Seemingly good customer services
October 17, 2018

Seemingly helpful but until I receive the product I wouldn't say it's been a good experience. I made the most orders but both items are in back order and I have to wait extra long for my purchase

Date of experience: October 17, 2018
New Jersey
2 reviews
0 helpful votes
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I love my new raybans! Customer service was great had no wait time when I called and was very helpful. And my order came a day early! Couldnt be happier!

Date of experience: April 4, 2018
New York
1 review
1 helpful vote
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Never received
March 16, 2018

Never received item no explanation I paid through paypal no response from the company however, when I went back to their site it stated what I wanted was out of stock?

Date of experience: March 16, 2018
Ohio
1 review
0 helpful votes
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Slow service
September 26, 2018

Took 2 weeks to tell me my item wasn't available. No response to my email when I asked on status of order. Whether an item is available to ship should be known within a week so Customer can move on.

Date of experience: September 26, 2018
Virginia
1 review
3 helpful votes
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1, You order an item
2, Some time later they email you that product is not in stock
3, You ask for cancellation
4, They neglect your request, so you ask again
5, They say they cancel your order
6, They wait 5 months and charge your card, regardless...

Date of experience: March 3, 2019
New Jersey
1 review
0 helpful votes
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Fabulous
February 22, 2019

It's a delight to work with lendsntrends. They are friendly and very knowledgeable of their products. They also carry the latest models and I am a big fashionista

Date of experience: February 22, 2019
Illinois
1 review
0 helpful votes
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This was excellent
August 16, 2018

My son Tatum who is 4 loves his new blue Rec Specs glasses I got his prescription put in theme today an he has to wear theme all time he is going in pre-k an he says he'll be the coolest kid in school with his new Rec Specs glasses

Date of experience: August 16, 2018
North Carolina
2 reviews
0 helpful votes
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Additional contact required
August 19, 2018

Needed to cancel my order because did not hear from the company. They replied very quick to avoid a cancellation. In addition They also expedited my order.

Date of experience: August 19, 2018
New York
1 review
0 helpful votes
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Not happy
September 10, 2019

I emailed lensntrends about my eyeglasses and havent received a responds yet. My eyeglasses hasn't arrived, its been already 2 weeks. Yet still no responds

Date of experience: September 10, 2019
New York
1 review
1 helpful vote
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Great experience!
August 6, 2020

The website was easy to use, and they carried the glasses that my retail store said we're discontinued. They were a fair price and delivered to me quickly.

Date of experience: August 6, 2020
New Jersey
1 review
0 helpful votes
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Best lenses
September 24, 2020

I've bought multiple pairs of sunglasses from them and loved all of them! No complaints! Always a swift purchase. I will continue to buy sunglasses from them.

Date of experience: September 23, 2020
Curacao
1 review
1 helpful vote
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Very satisfying
February 28, 2019

I buy an item and I received it in good condition, one day if I need to buy an item I will buy it without no problem. Also I can recommend you to other people, thanks for all. Good bye.

Date of experience: February 28, 2019
Virginia
1 review
0 helpful votes
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Lack Of communication.
November 20, 2019

Would love to know what's going on with my order. No acknowledgement of receiving order and certainly no exchange of info on order fulfillment. Not happy.

Date of experience: November 20, 2019
New York
1 review
1 helpful vote
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Never again
April 2, 2018

I ordered my glasses on 3/21 and received an e-mail stating that my glasses were shipped and to arrive on 3/28. It is now April and I still have not received my glasses.

Date of experience: April 2, 2018

Overview

Lens n Trends has a rating of 3.1 stars from 172 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lens n Trends most frequently mention customer service, timely manner and great price. Lens n Trends ranks 17th among Sunglasses sites.

service
19
value
19
shipping
20
returns
12
quality
17