Order has been in pre-shipment for almost two weeks now and even though I got a notification saying my order was on it's way it still hasn't left the shipping facility. Customer service was of no help, and now when I go to view my order the shipping information and tracking number has been removed.
This was superfast shipping - i received my order within two days, which was really unexpected. And I love it! I also love that there is a 120 day return policy, just in case. (I hope i don't need it but it's important to me that this exists.)
I was informed via email that my order could not be completed, that the item I ordered was no longer available. I have since reached back out twice, asking how and when I can expect to receive a refund, and have yet to hear back from anyone.
I ordered some sunglasses in November and I still have not received them. I was sent an email that they were out of stock and they would give me updates and it I have not heard from them in over a month. Will never recommend this site or buy from them again. I will definitely complain to PayPal.
I ordered a pair of Tiffany glasses. I got confirmation. Then in a few days I get in touch with them never hearing from them saying me glasses are not available. Why the hell are they on your web site for sale. Pissed! Do not order from this site!
I ordered a pair of glasses 05/04 with 2 day shipping, received an order confirmation and have waited over a week with no shipping confirmation. I tried to call yesterday 05/12 no one answered the phone, I even left a voicemail but no one returned a call. I understand with everything going on it may take a little longer but I continue to get adds and promotions but you can not conduct the business you've already received. Unless something changes I will be sure to take my business elsewhere.
Do not order glasses from Lensntrends. I ordered my reading glasses a week ago paying an extra $55 for overnight delivery as I need them to read for business purposes, and have yet to have Lensntrends ship them out. I have emailed and called, leaving a voice mail. I received zero response from both efforts.
Found these framesin the store and they were the only ones I wanted. Unfortunately they were $130.00 more than my insurance would pay. Lensntrends saved the day by having them at a most excellent price. I ordered them Monday. They arrived at my house Friday in full Tiffany packing. So fabulous.
They were very helpful and answered all my emails in a timely manner. I bought Celine sunglasses and when they arrived I couldnt be happier! They have amazing quality and unbeatable prices. Definitely will buy from them again.
After placing an order and 5 follow up emails, it took over a month to deliver the item. I wanted to return the item since it took too long to receive it, but they did not accept. I do not recommend this store at all.
I was a little concerned about this site. I had never heard of it but came across it on the internet. I was searching for Tiffany sunglasses. I found a pair of cat sunglasses, but I made a mistake and ordered the brown blue instead of black blue. They were 210 with a 10 coupon. 200 bucks! Every other site has them at 340. After I realized I purchased the wrong color, I emailed lenstrend and said I needed to cancel the order because the black blue was out of stock. Carrine responded immediately and said she could get the black blue cat shape glasses if I would wait 10-15 business days. I said yes. Carrine came through for me and I just received my sunglasses. The right color. She has responded to every email I have sent. Carrine expedited shipping for me, as well. I have always wanted a beautiful pair of Tiffany sunglasses. Thank you for your assistance Carrine. I will be back to purchase again. The amount of money in savings is worth the wait.
I ordered my sunglasses and was very pleased with the help i received. I was able to not only decide on the perfect pair but get prices and information on all my other possible purchases. Everyone who helped me was very patient with all my questions and concerns. Thank you so much lensntrends!
My girlfriend finally found glasses she liked. Found them on Lensntrends at a fair price compared to others online. Neded them prior to the holiday to get them lense corrected since I was not going to be in town this Christmas. Was shipped from Italy and took 2 weeks to receive just in time. Just in time and they look great. Spent another $200 to get her some fancy crystallized coated something or other glass, but they look beautiful. Thanks for helping to make her gift special.
With the holiday being right around the corner, demand is crazy! These glasses were definitely worth the wait. They are exactly how they look on the site. You definitely get what you pay. The quality is true. My sister is going to love them.
If you are rich maybe you will not be too affected by this company but as a poor person who lives paycheck to paycheck my experience was horrible. This company emailed me a few times apologizing for not having the glasses I ordered and told me to go ahead and look at the website to see if I find something else I like, I decided to use my money and buy my glasses somewhere else. A few days later this company still charged my bank 215 dollars which I no longer had in the account, causing my account to overdrawn and for me to pay fees to the bank. I called this company and they said they will give me a refund. This was almost 4 days ago and still no money.
Ordered sunglasses on 11/25. Heard nothing about shipping so I e-mailed them on 12/5 and received a return email stating that they would arrive at their facility the next day and they would ship out. Still nothing. No shipping notifications or anything. I have since sent 3 emails and called and left a voicemail and nothing. At this point i just want a refund. So disappointed.
Thank you Lensntrends for my awesome Bolle snow helmet and ski goggles! This is my third time shopping with Lensntrends. I have a ski trip coming up and I cant wait to wear both my new helmet and goggles they are exactly as shown on the website and the quality is top notch. The customer service team sent me updates on my order and answered all the questions I had for them. The shipping was fast and they even expedited the shipping to me free of charge. I could not be happier with my purchase. They never disappoint me and I recommend them to all my friends and family. Highly recommend them if you are looking for a high quality designer eyewear at affordable prices!
I bought 3 to 4 pairs of Lens n Trends sunglasses and I have to say I really liked quality they proved and the shipping is also very fast. Overall, they have a decent service.
I paid for priority mail over a week ago, and still havent received my glasses. I have gotten no updates, and have no idea when they shipped. I paid 180.00 for these. Ive called and never received a call back. This is all very frustrating..
I ordered a pair of frames from Lensntrends. I haven't received the frames but received an email to review my experience. So I emailed the address and still haven't heard back as to the status of my frames. Very poor customer service and if I don't hear back soon, I will have to take other action to get a refund or my frames.
Overview
Lens n Trends has a rating of 3.1 stars from 172 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lens n Trends most frequently mention customer service, timely manner and great price. Lens n Trends ranks 17th among Sunglasses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Our customers are the number one priority for us!
UnFortunately some of our glasses coming from overseas or on back order status
Which is out of our Control!