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Lens n Trends has a rating of 3.1 stars from 172 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lens n Trends most frequently mention customer service, timely manner and great price. Lens n Trends ranks 21st among Sunglasses sites.
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Lens n Trends provide professional and personal customer service. They did not have the item that I was looking for. They quickly informed me and help me find a pair of glasses that I liked even better. I will continue shopping with them.
I bought glasses that they say were in stock. A week later I got an email saying they were no longer available and suggested I buy some ugly glasses.
I've bought multiple pairs of sunglasses from them and loved all of them! No complaints! Always a swift purchase. I will continue to buy sunglasses from them.
Received everything except cleaning cloth. Got quick responses, but still no cleaning cloth.
Very upsetting. Still waiting to receive my glasses. My daughter ordered a pair from here too and they came with a prescription in them. She hasn't received the correct pair. I am out nearly $600 with no resolution. Buyer beware!
The website was easy to use, and they carried the glasses that my retail store said we're discontinued. They were a fair price and delivered to me quickly.
Soooo happy with my purchase of Gucci sunglasses. So affordable compared to other sites and 100% authentic. The customer service representative was so helpful and kind. They delivered in a timely manner and answered all the questions I had. I could not be happier with my purchase. Lensntrends is my new favorite eyewear store. I will be purchasing again and recommend this store to everyone who needs glasses.
After placing an order and 5 follow up emails, it took over a month to deliver the item. I wanted to return the item since it took too long to receive it, but they did not accept. I do not recommend this store at all.
Ordered a Polaroid face visor and I understand separately that it is on backorder, but I did not receive any indication from lensntrends on anticipated shipping. I shouldn't be charged until merchandise is shipped.
I placed an order, but have not received it and have not been notified of any backorder either. Communication is helpful.
Have yet to receive my purchase. No correspondence from the company. No tracking. No email back. It's been 2 weeks. And I paid for expedited shipping.
Site easy to navigate. Overall experience very pleasant.
Haley helped me so much. I was little worried that I was going to get my order on time but she made sure I got it on time. She was great.
Glasses came packaged extremely well. Received expedited shipping as a courtesy being that the glasses were on back order. Received in a timely manner. Will definitely shop on this site again. Love my entire experience.
I ordered a pair of glasses 05/04 with 2 day shipping, received an order confirmation and have waited over a week with no shipping confirmation. I tried to call yesterday 05/12 no one answered the phone, I even left a voicemail but no one returned a call. I understand with everything going on it may take a little longer but I continue to get adds and promotions but you can not conduct the business you've already received. Unless something changes I will be sure to take my business elsewhere.
Ordered sunglasses, no confirmation. Called over a week later to check on order. Not in stock, had to order from manufacturer. Poor communication, very unsatisfactory
I ordered my glasses on April 10th and still have no emails or texts about my shipping updates, as I was promised. No glasses have come in the mail, and there's no way to track my order outside of downloading some app that is asking for information I don't want to or need to share with it to track a package. I need these to drive at night, and I was hoping to have them by now.
Where are my glasses, guys?
I ordered my son glasses and still haven't received my son glasses and I even tried to switch them because the ones that I picked are too big for his face and I still haven't received anything or an e-mail back about anything so i I want refund
Still have not received my order nor have any tracking information.
Answer: I've waited 3 weeks for my lenses come with the promise that they'd be shipped out "in the next couple of days" but nothing yet, so I'd say they're probably a scam. Or just a really poorly run company that doesn't understand basic business etiquette.
Answer: Hello yes we do that. We can do any kind of lenses you need.
Answer: Yes of course we have daily deals like 10% off when you sign up to our newsletter. Our current promotion are 20% off your entire order which expires 1/1/2020 at midnight EST. Also $25 off off prescription lenses. You can click this link to see our coupons. https://www.lensntrends.com/pages/coupons