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Lens n TrendsReviews 172

3.1

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Lens n Trends Reviews Summary

Lens n Trends has a rating of 3.1 stars from 172 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lens n Trends most frequently mention customer service, timely manner and great price. Lens n Trends ranks 21st among Sunglasses sites.

service
19
value
19
shipping
20

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Florida
1 review
0 helpful votes
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Amazing customer service
November 10, 2020

Lens n Trends provide professional and personal customer service. They did not have the item that I was looking for. They quickly informed me and help me find a pair of glasses that I liked even better. I will continue shopping with them.

Date of experience: November 10, 2020
Georgia
1 review
0 helpful votes
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Trash
November 1, 2020

I bought glasses that they say were in stock. A week later I got an email saying they were no longer available and suggested I buy some ugly glasses.

Date of experience: November 1, 2020
Ohio
1 review
0 helpful votes
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Quick and Easy
November 1, 2020

Quick and easy, delivered as described! Gorgeous frames.

Date of experience: November 1, 2020
New York
1 review
0 helpful votes
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Best lenses
September 24, 2020

I've bought multiple pairs of sunglasses from them and loved all of them! No complaints! Always a swift purchase. I will continue to buy sunglasses from them.

Date of experience: September 23, 2020
Virginia
1 review
0 helpful votes
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My experience
September 1, 2020

Received everything except cleaning cloth. Got quick responses, but still no cleaning cloth.

Date of experience: September 1, 2020
Tennessee
1 review
1 helpful vote
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Did Not Receive My Glasses
September 1, 2020

Very upsetting. Still waiting to receive my glasses. My daughter ordered a pair from here too and they came with a prescription in them. She hasn't received the correct pair. I am out nearly $600 with no resolution. Buyer beware!

Date of experience: September 1, 2020
Colorado
1 review
1 helpful vote
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Great experience!
August 6, 2020

The website was easy to use, and they carried the glasses that my retail store said we're discontinued. They were a fair price and delivered to me quickly.

Date of experience: August 6, 2020
New York
1 review
1 helpful vote
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Soooo happy with my purchase of Gucci sunglasses. So affordable compared to other sites and 100% authentic. The customer service representative was so helpful and kind. They delivered in a timely manner and answered all the questions I had. I could not be happier with my purchase. Lensntrends is my new favorite eyewear store. I will be purchasing again and recommend this store to everyone who needs glasses.

Date of experience: July 26, 2020
Texas
1 review
0 helpful votes
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Out of stock
July 23, 2020

After placing an order and 5 follow up emails, it took over a month to deliver the item. I wanted to return the item since it took too long to receive it, but they did not accept. I do not recommend this store at all.

Date of experience: July 23, 2020
California
1 review
0 helpful votes
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Ordered a Polaroid face visor and I understand separately that it is on backorder, but I did not receive any indication from lensntrends on anticipated shipping. I shouldn't be charged until merchandise is shipped.

Date of experience: July 3, 2020
California
1 review
1 helpful vote
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Where is my order?
July 1, 2020

I placed an order, but have not received it and have not been notified of any backorder either. Communication is helpful.

Date of experience: July 1, 2020
Illinois
1 review
2 helpful votes
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Have yet to receive my purchase. No correspondence from the company. No tracking. No email back. It's been 2 weeks. And I paid for expedited shipping.

Date of experience: July 1, 2020
Germany
1 review
0 helpful votes
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Site easy to navigate. Overall experience very pleasant.

Date of experience: June 12, 2020
New York
1 review
0 helpful votes
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Red Versace sun glasses
June 8, 2020

Haley helped me so much. I was little worried that I was going to get my order on time but she made sure I got it on time. She was great.

Date of experience: June 8, 2020
New York
1 review
0 helpful votes
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Great, Great, Great!
May 18, 2020

Glasses came packaged extremely well. Received expedited shipping as a courtesy being that the glasses were on back order. Received in a timely manner. Will definitely shop on this site again. Love my entire experience.

Date of experience: May 18, 2020
Tennessee
1 review
1 helpful vote
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Poor communication
May 13, 2020

I ordered a pair of glasses 05/04 with 2 day shipping, received an order confirmation and have waited over a week with no shipping confirmation. I tried to call yesterday 05/12 no one answered the phone, I even left a voicemail but no one returned a call. I understand with everything going on it may take a little longer but I continue to get adds and promotions but you can not conduct the business you've already received. Unless something changes I will be sure to take my business elsewhere.

Date of experience: May 13, 2020
Alabama
2 reviews
1 helpful vote
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Poor communication
May 6, 2020

Ordered sunglasses, no confirmation. Called over a week later to check on order. Not in stock, had to order from manufacturer. Poor communication, very unsatisfactory

Date of experience: May 6, 2020
Massachusetts
1 review
2 helpful votes
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I ordered my glasses on April 10th and still have no emails or texts about my shipping updates, as I was promised. No glasses have come in the mail, and there's no way to track my order outside of downloading some app that is asking for information I don't want to or need to share with it to track a package. I need these to drive at night, and I was hoping to have them by now.

Where are my glasses, guys?

Date of experience: May 1, 2020
Pennsylvania
1 review
0 helpful votes
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Never received glasses
April 27, 2020

I ordered my son glasses and still haven't received my son glasses and I even tried to switch them because the ones that I picked are too big for his face and I still haven't received anything or an e-mail back about anything so i I want refund

Date of experience: April 27, 2020
Florida
1 review
0 helpful votes
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Still have not received my order
April 20, 2020

Still have not received my order nor have any tracking information.

Date of experience: April 20, 2020