website thubmnail of Lens n Trends
How would you rate Lens n Trends?
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New Jersey
1 review
0 helpful votes
Follow Amanda J.
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Great experience!
September 8, 2018

I am so glad I purchased glssses through Lensntrends! They were so helpful and had such a nice customer service team. I love my Tiffany glasses and was at such an affordable price. I will be purchasing through them in the near future.

Date of experience: September 8, 2018
New Mexico
1 review
0 helpful votes
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Scammers stay away
March 22, 2019

I ordered a pair of versace sunglasses and they never replied with a confirmation email. I waited two weeks and then i escalated the case to paypal. Guess what, they replied right after, and they replied very fast with a very dumb excuse " we havent contacted you because we have ordered your sunglasses from Italy and we are waiting" They wanted me to close the case so they can ship the sunlgasses tomorrow. I received my refund, but it took a month, not worth it, they are scammers.

Date of experience: March 22, 2019
Zambia
1 review
0 helpful votes
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Sad that I was really looking forward to receiving this package. I had to wait for several week for it to ship, and when I finally received shipping information- the package seems to be untraceable. Very dissatisfied.

Date of experience: April 17, 2018
California
1 review
0 helpful votes
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Horrible service
April 23, 2019

I ordered a pair of glasses. I was provided with a tracking number and tracked it everyday for a week. During that time the tracking location never changed. The glasses were never shipped out. When I reached out to customer service I was told that the glasses were shipped and returned back to the sender. LIE! Don't order from this company. Save yourself time and energy.

Date of experience: April 23, 2019
Tennessee
1 review
1 helpful vote
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Anticipation
December 28, 2017

I ordered these on cyber Monday. I am not one who likes to order online. I had searched for the best price for some Tiffany sunglasses, as a Christmas gift. After ordering them I got a email saying there had been a mess with the manufacturer and it would be 3 weeks before they would be shipped from Italy. I became concerned that I had ordered from a fake company and had lost my money. Couldn't find much about Lensntrends. However, they always answered my calls. They did try to make me happy. In the end we got the beautiful Tiffany's the day before my daughter flew out. They looked amazing. Now that I know it wasn't a sham company I am blissfully happy with my order and the company. I highly recommend and would definitely order from them in the future. Excellent value. A special thank you to the lady my husband dealt with, I know itt wasn't easy or refreshing. You handled the situation with grace.

Date of experience: December 28, 2017
Texas
1 review
1 helpful vote
Follow Denise B.
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I received an order confirmation but nothing about when the frames will be sent. I am not sure they even have the frames or that I will received them. I would like to know so I can order new glasses or that my new frames are in the mail

Date of experience: March 26, 2019
New Jersey
1 review
0 helpful votes
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Amazing!
December 26, 2017

I'm very happy with my sunglasses! I started using them as soon as they came in. They were definitely worth the wait and I'm hoping to order another pair very soon. The quality was amazing and I'm very impressed

Date of experience: December 26, 2017
Israel
1 review
0 helpful votes
Follow Rachel L.
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I found a pair of Versace sunglasses on Lensntrends for such a great price. I called customer service so they could assist me over the phone with the order they did the order for me over the phone and were so helpful and kind. My experience with them was so easy and shipping was quick I will purchase from them again very soon and recommend to friends!

Date of experience: July 29, 2019
Israel
1 review
0 helpful votes
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I purchased Oakley sunglasses from them and they shipped to me internationally and the shipping was quick and easy. The customer service was very helpful the entire way I will recommend to everyone I know to purchase from them! Thank you Lensntrends

Date of experience: July 31, 2019
Florida
1 review
2 helpful votes
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Bad advertising glasses you did not have
June 1, 2019

Your business lied about having the glasses I wanted and wasted our time in ordering them. You should know what you have and not false advertise that you had Tiffany glasses that you did not really have.

Date of experience: June 1, 2019
California
1 review
0 helpful votes
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Late
June 3, 2018

I paid extra to get my glasses faster and I am STILL waiting for my order. Why did I pay extra if I wasnt going to get my items in a timely manner. Very upset with your service. I have never ordered from you before and I probably wont again considering you charge extra for expedited delivery and you dont follow through on what your customers pay extra for..

Date of experience: June 3, 2018
California
1 review
0 helpful votes
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This website was very helpful. Carrine help me a lot. This is my second purchase. I will always recommend and come back to this website to buy more glasses.
Thank you

Date of experience: April 6, 2023
California
1 review
0 helpful votes
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Very trustworthy
May 6, 2019

Very trustworthy and I didn't have to wait to long for them to send my glasses and I'm very pleased with their customer service team by informing me about the process of me receiving them and they also informed me of the day tho have gotten delivered so yeah thanks lensetrends!

Date of experience: May 6, 2019
California
1 review
1 helpful vote
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Don't count on it!
March 29, 2019

Just because you find what you are looking for and you order it doesn't mean they actually HAVE it. Spent a lot of time looking for glasses frames online, found something they listed, ordered it and moved on to one of the countless other items on my to do list only to be notified later that they are just a middleman for the glasses makers and oops... they coudn't get it after all. Back to square one!

Date of experience: March 29, 2019
California
1 review
0 helpful votes
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Ordered a Polaroid face visor and I understand separately that it is on backorder, but I did not receive any indication from lensntrends on anticipated shipping. I shouldn't be charged until merchandise is shipped.

Date of experience: July 3, 2020
New Jersey
1 review
1 helpful vote
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Easy, perfect experience.
February 22, 2019

I've been dealing with ear wear my whole life and when I came across lendstrends I was pretty excited. My eyewear that I bought, I couldn't be happier. They are beautifully made, totally adorable and exactly what I always wanted. Costumer service is amazing which is a huge for me. I'm very pleased with this company and will continue to purchase.

Date of experience: February 22, 2019
Israel
2 reviews
0 helpful votes
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I just received my order today with my Prada glasses! I absolutely love them and they fit perfectly. Customer service was great through the process of ordering them and when I needed an update on the status of my order they responded right away! I am truly pleased with Lensntrends and I will most definitely order from them again!

Date of experience: July 31, 2019
Florida
1 review
1 helpful vote
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Not worth the money.
February 26, 2019

Waited almost a two weeks for my glasses to ship but was ok with it because I assumed my -2.75 prescription I provided needed to be approved and then completed. Today I recieved the dustiest pair of used tiffany & co. Glasses. The case was scratched horribly and the glasses were covered in dust with no prescription.

Date of experience: February 26, 2019
Florida
1 review
0 helpful votes
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Highly recommended
October 19, 2019

I love this company! I use this them for all my birthday gift needs. They have so many options and are always avaible for questions that I have. The best part is that their packages are never late so never have anything to worry about. I suggest them to everyone I know. And I will be a recurring customer for a very long time.

Date of experience: October 19, 2019
California
1 review
0 helpful votes
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I just recieved my Tiffany sunglasses and they are perfect. Beautifully packaged with the case and all the accessories. I am so happy I chose Lensntrends. I had questions and they answered promptly and my package arrived quickly. I will definitely order here again.

Date of experience: March 3, 2018

Overview

Lens n Trends has a rating of 3.1 stars from 172 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lens n Trends most frequently mention customer service, timely manner and great price. Lens n Trends ranks 17th among Sunglasses sites.

service
19
value
19
shipping
20
returns
12
quality
17