Lens.com has a rating of 4.4 stars from 3,536 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lens.com most frequently mention customer service, fast delivery and contact lenses. Lens.com ranks 3rd among Contact Lenses sites.
I am so grateful for the way Lens.com stayed with me on a difficult task of getting just the right lenses for me. I needed both phone and chat help and I got it. And now I have my lenses. I'll stick with Lens.com.
The entire experience was good! The ordering process was super easy and delivery was quick. Very happy
Fast delivery and easy to order. Had a great experience and will order again.
Placing my order was quick and easy as they had my information and prescription on file. Confirmation and shipping was quick. Got my lenses order quick.
Easy order. Fast shipping. Very satisfied! Definitely will order again.
Contacts delivered and I am using them. I am Happy with my order.
I called and the representative was very kind and helpful. The order was just as expected.
I was very satisfied with the order and the quality of the lenses.
User friendly app; fast and reliable shipping and delivery.
Exp was perfect, the lens are good, they are very good quality
Very professional, good quality and fast service. Good job!
Excellent customer service and understanding and rapid delivery
They were helpful and they were quick. They called the optometrist for the prescription.
Not happy.
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Answer: I am in the same boat. I have not received my rebate and filled out all the paperwork correctly. My order was 9/16/2021. They have not offered any assistance to help. I have reached out multiple times. They over charge with processing fees and then with the offer of a rebate... which is not easy to follow the directions. Yout have to fill out rebate form which is not available for 30 days and has to be filled out 60 days from purchase. Then 4 months later they will not send the rebate with an the response is to wait it will come... I have been hearing for 2 months.
Answer: Apparently and unfortunately yes. Will not be using lens.com again as well due to this
Answer: Isabel, I'd be happy to answer that for you. Yes, the contacts are legit. We sale the same lenses that you would receive from the eye care profesisonal. If you need any assistance placing an order please contact us at 18005367266. Thank you, Helen Manager Lens.com.