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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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The entire experience was good! The ordering process was super easy and delivery was quick. Very happy
Lenses arrived quickly and work perfect. I would definitely buy from them again..
Good supeeeerr rapido siempre los pido por ahi t tienen buena calidad
Easy use, shipping info is kind of hidden when it comes to tracking it
I appreciate the ease of ordering my contacts.
I'm completely satisfied with the product…
Extremely easy to navigate
Great price…
Delivery and order were perfect…
Unbelievable great deals on contacts & fast delivery as well. Very happy!
I was sent the wrong prescription. Fortunately I checked before I opened the box. I called and send my lenses back and had to wait over 3 weeks total to finally get my correct prescription lenses. Very frustrating, and I wish they could have expedited shipping my lenses the second time.
Lens.com sell all brands of contacts at a reasonable price.
I got my contacts 3 days before scheduled date being 4 states away. Easy ordering and fast delivery!
Very professional, good quality and fast service. Good job!
Quick ordering, once order is placed you can always call or chat with them to push the verification through. They do it immediately and ship out immediately. Just a couple steps to order, but it's hassle free. Upload your prescription and you'll be seeing again in a couple days!
Shipping was very fast. Choices of contacts were out of tis world. Easy to upload vision RX. Best prices! Will buy from again. AAA+++
Always easy to order and fast delivery. Great pricing and never any hold up.
I occasionally wear colored lens and this was quick and easy to order. The company sent a confirmation email, update, and checked in after delivery. I will order again at the appropriate time.
This was my first time using lens.com, and I'm very happy with the result. Their website makes it extremely easy to order. Just upload your prescription, select your lens, and check out.
The shipping vendor had a slight mishap, so the contacts took a couple extra days to get to me, but they ultimately arrived in time. That was no fault of lens.com. The only thing I wish they would do is give you the same price when you don't buy in bulk. But every company gives you discounts when you buy more stuff, so I guess that's life.
Overall I'm pleased with lens.com and will almost certainly use them again in the future.
This was a super easy ordering process and quick turn around. Highly recommend Lens.com.
My first order was very pleasant and I received a very good deal on a 1-yr supply of Acuvue Oasys lenses. However, 6 months later my second purchase was much more expensive. While the box of lenses was 25% cheaper, the fees/taxes they charged represented 41% of my order total! So the total price was not a deal in the end (Cosco would have been cheaper). Additionally, they offered an $85 rebate, but the process was old and outdated. I had to print off a form, wait for my lenses to arrive so I could clip the "proof of purchase" off the boxes", but all those items in an envelope and send it through the USPS with "tracked" mail. Most rebates are instantaneous now due to the normalization of online shopping; this process reminded me of the late 1990s/early 2000s, not to mention the rebate came on a Visa Pre-paid card so i couldn't just deposit it in my checking account. Bottom line, I won't use Lens.com again unless their fees are significantly reduced, I get a better deal, and the rebate process changes.
Easy order. Fast shipping. Very satisfied! Definitely will order again.
Correct contact prescription and fast shipping! Thank you.
Easy to order contacts. They had the kind I wear. I will use this company again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members