Lenovo

The customer service was horrible.
I purchased this laptop in December. It was delayed in shipping (by over a week) such that the original delivery address no longer worked for me. The first customer service person I spoke to told me that they could reroute it to my current address if I had UPS return it. I later found out that this was false. This purchase was a replacement laptop. Lenovo did allow me to purchase the laptop at a somewhat reduced price, but it still cost more than the original purchase price. It would have been cheaper to have family at the original address ship the original laptop to me and I would have done this if I had not been told that I could have it rerouted. As for the original purchase, it took Lenovo weeks to refund me (refunded on Jan 30th, weeks after UPS returned the laptop on Jan 9th, over a month after the actual purchase on Dec 22). And I also had to contact Lenovo several times to get them to actually issue the refund! Finally, when Lenovo actually issued the refund, it was less than what I had actually paid. I never received the full refund!

They also delete any reviews on their website that focus on 'customer service' rather than product. So don't trust the ratings on the site!

Great computers largely, just hope there is no issue as customer service is a joke. They couldn't even get the sales part right of my order, god forbid trying to solve a technical issue. I'm shocked to read reviews saying the sales experience was solid. If how they operated with me on a non-tech issue is indicative, I would 100% believe the torrid comments people say about their inability to address real customer service issues. It was such a bad experience I'm returning the two laptops I ordered from them.

As context: Spent about 2 hours on the phone to get a simple price match processed two days after I ordered the item from their own website, and still couldn't get it processed. New price was on their website and the original item was from their website.

The first 5 minutes of the call I could not understand her because several other people were yelling on their end of the phone about something else. Speaking on time, what I was asking should take 5-10 minutes to resolve, I was talking or waiting for 2 hours without any resolution in site.

Mind you I called them HOPING to save them money and the world gas from having to return the item they sent me and have a new one come at a lower price. They advertise a simple 30 day price match and protection, but I'm convinced they put low skilled employees in place to process it to limit people using that protection. Eventually had to hang up on the CS person after waiting 40 minutes to talk to them and a Jyoti Sharma putting me on hold 5-10 times over the next 50-60 minutes, rarely ever properly communicating what she was doing. Eventually told her I'm just returning the thing, waited a minute for her to say ANYTHING (but she didn't), and so I hung up.

Order number *******384

Lenovo is very smart and sexiest laptop in the market. I bought last year and its look very good and i prefer it for everyone

Seriously, I have bought my first mobile phone way back in 2013 and up until now it worked perfectly

This company has worst customer care team in ever where no one trying to take responsible it is really bad

Lenovo (or Lenovo customer service) is cheat. I had a nightmare with Lenovo. Around 9 months ago, I purchased a Lenovo idealpad online with split payments from 1)a gift card from Lenovo and 2) a credit card. The next day I saw the online price dropped by $200. I plan to cancel the order and repurchase it. When I start to cancel, the website shows very friend message "we will match you the price difference…." (do not trust this!) I called Lenovo and got same answer "the matching REFUND will go back to my original purchasing credit card". I trusted Lenovo at that time. However I did not see the matched refund within next several weeks on my credit. I called Lenovo and got answer that refund was sent to my gift card (this was issued by Lenovo, by going this this card, I will be forced to buy Lenovo product), but problem is I don't have that gift card information, which means that refund is blind to me. I called Lenovo again and again, and eventually a manager made that refund as rewards points to my online rewards account (they do not want to refund to my credit card). I thought that is my money and will be able to use it later. However, 6 months later, the rewards $200 is totally disappeared. I am very sad and spent a lot of time talking to customer service back and forth many times include their manager but eventually the answer is "they can apply the $200 points to new purchase next time, and they can only apply rewards points for machine, PC and Desktop computer and the rewards will apply 30 days from invoice date…." Do I trust these guys? They want to cheat me to buy more Lenovo and who knows what will happen next. Lenovo is robber.

Nothing is warrenty, buy other. The small letters go to Signapore the give 0 warrenty, If you have a problem, it is always your fold. Do not Buy.

I bought this product in January of 2021 and almost immediately ran in to problems with it. I had the keyboard and trackpad driver software fail on it within two weeks of receiving the product and I had to reformat/ reinstall. I have been having ongoing issues with freezing and programs quitting/ not responding. In addition, some of the hot hey features could not be deactivated which has been disruptive to my workflow as I use the computer often. Computers should be adaptable to user preferences and I don't feel that they have done a good enough job with this. Overall, I ran in to far too many issues for having just bought this computer. I bought it to replace a 10 year-old MacBook and I still find my old computer more efficient and functional than this new lenovo laptop.
My next issue I take is with the company itself and the way it conducts business. I tried to trouble shoot and address issues on my own for a couple of months. I really tried to make it work for me, but in the end I just ran in to too many difficulties. So I contacted Lenovo customer services to attempt to return the computer for a refund. I stated to them everything I have mentioned above and told them flatly that I do not have any confidence in their product. They put up a number of barriers, I had to make several phone calls and waste hours of my time to even get a proper claim made. My case was escalated and I waited a week to hear a response back. Because it landed outside of the 30 day return window, they told me that there was nothing that they could do, they refused to even consider giving a refund and were quite dismissive and rude about it. I feel like I was justified in wanting a refund and was extremely disappointed that they would not consider it.
From beginning to end my experience has been one of frustration, from the issues I had with the computer to Lenovo's lack of integrity. I would advise against purchasing this product and I certainly would not advise giving this company your business because they clearly do not care about their customers. Don't waste your time and hard earned money with these people.

I purchased two laptops in 2021 from lenovo. One was a ThinkPad T14 with top specs (technically ordered in 2020 but not delivered till 2021) and an idea pad 5 with decent specs.

I immediately hated the T14. It didn't do nearly as well with things as the Idea pad 5 despite the incredible specs in the T14 versus the idea pad. Eventually the T14 started overheating so bad, the fan often never coming on, that the fan started making a horrible unbearable noise. People couldn't sleep with it on and I couldn't have video chats or calls. Fortunately I put in a ticket right before the warranty expired but I have no faith it will be honored as the mail is delayed. We'll see. That said, if they don't fix it, it only becomes a matter of time before it becomes a brick. No laptop that costs more than $1000 (this was almost 1500 with a black friday sale) should become an overheated noisy brick within a year.

The ideapad 5 was ok for the specs. It was also hot and didn't cool down well but having a wide base and thinner body I could keep it from burning up. Until after the warranty expired. A piece fell off the screen on the bottom and I couldn't get it back on. The screen over a week began to pull away from the body even though I was very careful. Until today when the screen connections literally fell apart from the body. I have no other laptop. I can't afford to get it repaired and the Lenovo warranty is out. I gave lenovo every dime I have and now I have junk. I have bought many laptops in my life, including used ones from pawn shops. Though I have those I hate and love and I have literally never had one literally fall apart in my hands. Seriously, this thing is actually falling apart. I have to have the screen gently propped up against a box of soymilk or other things just to keep it together. Pretty soon it will be a useless piece of junk.

I will never buy lenovo again and I recommend you do not either unless you like tossing your money away on disposable laptops.

I purchased a Lenovo laptop (Flex 5 15.6" 2-in-1 Touchscreen Laptop – 11th Gen Intel Core i7-1165G7 - GeForce MX450 - 4K) on July 26,2022 from Costco, but did not pay extra for an extended warranty. On Jan. 12,2023 when I opened the laptop to use it, the plastic holding the hinge screws shattered and the hinge pulled out on one side. Upon inspection, the other side was also cracked but had not completely failed yet. The laptop had undergone only light normal use, no dropping or abuse. A Best Buy technician we took it to for an assessment believed it to be a manufacturing defect or poor design and estimated that the screen and hinge would have to be replaced by a Lenovo technician, with parts alone costing at least $400. We contacted Lenovo regarding the warranty since it was within 12 months of purchase and were informed that the basic warranty we have does not cover any physical damage whatsoever, regardless of whether due to manufacturing defect or user damage. "The current warranty entitlement of the machine registered appears to be a standard warranty only, which means it only covers the hardware failures on the machine. When a warranty is identified to be standard, it means it does not actually cover any kind of physical or accidental damage." Basically, the machine I bought is trash less than 12 months after purchase, and instead of repairing it I would be better off putting the money toward a better quality one from another manufacturer. It's incomprehensible to me that Lenovo would not offer any assistance other than a billable repair for a machine that failed due to their design or manufacturing defect. I would never recommend them or purchase anything from them again.