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LegalZoom Reviews Summary
LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.
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The LZ representative, Aimee, did a great job answering my questions. We need more representatives on par with her outstanding abilities.
Had a few questions and Aimee responded very well and helped out greatly!
Hi Joel, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.
Aimee was very thorough with all of the information. I would be pleased to have her help me again.
Hi Amber, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.
Hi Carl, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.
I get a lot of anxiety working with legal issues, especially when I'm doing it myself. Aimee helped me out and made me feel comfortable asking questions that made me feel inadequate. With her help, I'm feeling capable to complete the tasks I need to get done. Thank you Aimee.
Hi Tracy. Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
I had missing info and Aimee was very helpful and kind in telling me what i needed
Hi Travis, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.
I had a deadline and the standard interval was not an option. Aimee gathered some information and was helpful in getting me through the process and make my documents available by my deadline! THANK YOU!
Hi Kevin. We appreciate you for sharing your experience. Please let us know if we can help with anything else.
Hi John. We appreciate you for sharing your experience. Please let us know if we can help with anything else.
Aimee was very helpful, knowledgeable, and clear. Thankful for her help!
Hi Janice, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.
Aimee really helped me get the engine running! I was confused, but she explained everything so well! I really appreciated it!
Hi Joy. We appreciate you for sharing your experience. Please let us know if we can help with anything else.
Aimee helped make a harrowing experience much better. Thank you, Aimee
Hi Marlene. It makes us so happy to help provide you with the best experience. Thank you very much for sharing.
I'm new to the process and now I have a better understanding!
Glad we could help you, Alyssia. Thank you for sharing your experience.
Aimee was wonderful! She answered all of my questions and was very informative.
Hi Kim, thank you for sharing your review and helping to spread the good word about us.
Hi Mary, thanks for sharing this review of your experience. Please let us know if we can help with anything else.
Thank you Jason for being so patient with me. I appreciate you helping me with My Trademark and Logo. You Rock!
Hi Louis. We appreciate you for sharing your experience in this review. Please let us know if we can help with anything else.
I had misplaced a doc for my llc, without even a copy. Aimee on chat emailed it right away after a bit of verification. Super service
Hi Starcia. Thank you so much for taking the time to share this excellent review and helping to spread the good word about us. Please let us know if we can help with anything else.
I don't know where to begin Legal Zoom has exceeded my expectations. Legal Zoom helped me start My LLC business. All questions were answered in a timely manner. I would not change my Choice of company. Hassel free business matter at your finger tip. Highly professional and trained staff not one question was left unanswered.My documents were received very professional the way they were sent The icing on the cake. I received a embroidered book with my company name, a pocket seal stamp. Things that would cost you extra anywhere else! Thank you LegalZoom :)
Hi Sadie, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!
I decided to use legal zoom to file articles of organization. I was told by several that this would be a pretty seamless process but I have had quite the opposite. I paid the initial fees(about 325 dollars) and about two weeks later, my checking account was drafted an additional (250 dollars) for registered agent fees. I did not authorize legal zoom as a registered agent. I'm not sure if it automatically defaulted to that but I never had any intention on legal zoom being the registered agent. I was then informed that I would need to contact the secretary of state to have legal zoom removed as the registered agent which is costing me additional money to have done. In order to complete the process of removing legal zoom as a registered agent, I need a copy of the original article of organization that was filed from legal zoom. When I reached out to customer service at legal zoom, I was informed that they could not provide me with a copy of the original documentation and that it would take a few days for me to get that. I also logged into my legal zoom account and cannot find the original documentation. Initially the rep said that I could get a copy in 2-3 business days, now they are saying 30 days. Is your team competent?
Hi Marquis. We try to do our best to make sure every customer is happy and it seems we fell short of that goal in this situation. In reviewing your account, we’ve confirmed your original filed documents are available in your My Account page for immediate download. Please go to the “My Files & Documents” tab. Once you’ve made your agent updates with the state, please contact a manager directly via help@legalzoom.com so that we can immediately cancel the LegalZoom agent subscription.
Excellent customer services and on top of things knowing what need to be done.
Hi Ivan, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.
Aimee went above and beyond and I appreciate it! I'm sure older people are hard to deal with in today's age of technology. I needed a will especially with the higher risk now with COVID-19. So doing it online was extremely stressful to me instead of a person to person where he/she fills in the forms for me, etc. Thank you to her helping me to get around a costly mistake I made... especially without being able to work right now, I can't afford mistakes.
Hi Frances. Thank you so much for taking the time to share this excellent review. It makes us very proud to know we were able to get you the help you needed. Please let us know if we can help with anything else.
From the business
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Stanely, thank you so much for taking the time to share this review. Please let us know if we can help with anything else.