From the business
Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.
LegalTemplates Reviews Summary
The company has garnered a mixed reputation, with notable strengths in product quality and customer service. Many customers appreciate the ease of use of the website and the availability of legal documents, often highlighting the helpfulness and professionalism of support staff. However, recurring concerns include issues with billing practices, particularly regarding unexpected charges and difficulties in obtaining refunds, which have led to frustration among some users. Overall, while customer service representatives receive praise for their assistance, the company faces challenges in addressing customer complaints effectively, impacting overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Was very impressed with the high grade level of professional forms and how extremely user friendly. My only reason for canceling has nothing to do with quality or dissatisfied. Our only income is my SSDI, on 12/22/22 I went in for a Minimally Invasive SI fusion, woke up unable to walk, surgeon got away with shattering my pelvis, hiding fact I coded on table and he admitted to severely harming me, committing malpractice, laughed too. He got away with it, I had ro endure 3 more surgeries including 7 hr long pelvic reconstruction surgery. Still working to walk again. My husband has been unable to work since that day of surgery, had to become my full-time caregiver.So, we are severely struggling financially and can't afford another expense, but desperately needed help with this form. Thank you!
I needed a new lease agreement in a pinch and was able to get it done in just a few minutes, send it to everyone and have it e-signed. The step by step process made it super simple to do. I just had to fill in the blanks! Would definitely reccomend!
Simple to follow for anyone who is trying to get forms filled out. Looked through and could maybe use in future
Thank you! We're glad you found it simple to follow and hope it’ll be helpful for you in the future.
App not entirely intuitive and somewhat buggy and confusing regarding completion and SENDING of document. After original notice of completion, subsequent email notices from LT that doc has been COMPLETED by all signers takes user to a document that has been stripped of signatures and demands a second subscription charge or one-time charge of $55. Enormously misleading. If LT could get this resolved, you might have a niftier product for sale.
Thank you for sharing your detailed feedback. We’re sorry for the confusion and frustration you experienced with the document completion and sending process. We’ll review this issue to improve clarity and ensure it works as expected. If you’re open to it, please reach out to me directly at betty@legaltemplates.net so we can look into this further for you.
I only needed help with one document but LegalTemplates was great, easy to use and provided me with lots options and the end result was exactly what I was looking for!
Thank you! We're so glad to hear you found it easy to use and got exactly what you needed.
I signed up for this service to create and print out a payment contract. The template builder was helpful, but resulted in serious errors in the final contact that could not be corrected using the template editor. Despite multiple attempts to correct the issues in the final document the final financial totals were entirely inaccurate. This service would have been very useful if the site could actually calculate the correct math for the contracts.
Thank you for your feedback, and we're truly sorry for the trouble you experienced with the contract totals. We appreciate you highlighting the issue, and we understand how important accuracy is for financial documents. If you're open to it, please reach out to me at betty@legaltemplates.net— I’d be happy to look into this further and see how we can help resolve the issue.
They make it seem like they go give you your transcripts and they write a stupid add letter a 5th grader could write and they charge you for it
I used it as well under a free trial and was very pleasantly surprised at how user-friendly and easy to understand everything was. The questions were easy to understand and once finished it was extremely easy to download or a sign your new documents.
Thank you so much for your kind words! We're glad to hear you had a smooth and user-friendly experience during your free trial. It’s great to know the process felt clear and easy from start to finish!
The templates are quite basic. After comparing them to similar documents generated by AI tools like Gemini and Copilot, I found that LegalTemplates.net doesn't justify its subscription cost, especially when more advanced drafting features are available elsewhere.
Thank you for your honest feedback. We’re sorry to hear that the templates didn’t meet your expectations. We’re always working to improve our offerings, and input like yours is incredibly valuable. If you’d like to share more about the features you were hoping for, feel free to reach out to me at betty@legaltemplates.net — I’d love to hear your thoughts and see how we can improve.
But after I plugged in all the information and went to execute and use the document, it all became quite confusing and a catastrophe. I really wouldn't recommend anyone using this if they aren't familiar with technology or how Microsoft works. I quickly came to find a way to cancel my subscription.
Thank you for your feedback, and we're truly sorry to hear about your experience. We understand how frustrating it can be when the process feels confusing. If you're open to it, we’d love a chance to make things right — please feel free to reach out to me directly at[betty@legaltemplates.net]. I'm here to help.
10/10 experience, would use again, highly recommend to anyone looking to make a quick Profit and loss sheet
Thank you so much! We're glad to hear you had a 10/10 experience — we appreciate the recommendation!
Came to the table prepared with my documents and reviewed what was needed. Filled out the form methodically, checked EVERYTHING twice, downloaded, printed, DONE. Got up, made lunch. THANK YOU for making it so hassle free!
Thank you! We're so glad to hear the process was smooth and hassle-free—exactly how it should be. Enjoy that well-earned lunch!
So easy to use and truly such a big help with creating lease agreements! It guides you through everything seamlessly and it comes out looking very official.
Thank you so much! We're thrilled to hear it was easy to use and helped you create professional lease agreements with confidence.
As a novice landlord I found these templates to be very easy to create. They are professional and come in a variety of options.
Thank you for your kind words! We're glad to hear the templates were easy to use and helpful for you as a new landlord.
I highly recommend the service of legal templates, the forms are very professional and easy to fill.
Thank you for your service.
Thank you so much for your kind words! We're glad to hear you found the forms professional and easy to use. We truly appreciate your recommendation and are here whenever you need us again!
Total scam, you end up spending so much time to fill out your form, you just end up paying to get it over with. Very disingenuous.
Thank you for sharing your feedback, and we’re sorry to hear that your experience felt frustrating.
We aim to provide a transparent and user-friendly service. While we do offer a 7-day free trial, a credit card is required at sign-up to ensure uninterrupted service if users choose to continue beyond the trial. That said, the trial can be canceled at any time before it ends to avoid any charges.
If you weren’t able to download your document, I’d be happy to send it to you free of charge—just email me at betty@legaltemplates.net, and I’ll take care of it for you.
We truly appreciate your feedback and the opportunity to make things right.
They had everything I needed, and it helped me get through the lease forms with ease. The only issue I had was trying to edit them after, it was not easy. If i need more documents in the future it will be well worth the subscription.
Thank you for your feedback! We’re glad to hear the forms helped you through the lease process, and we appreciate your note about editing—we’re always looking to improve. We look forward to helping you again in the future!
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Thank you for the rating!
As I get older and realize I need to be more proactive in my affairs, LegalTemplates helped me address something that seemed complex. I was able to get just the right form to help me be more self-reliant. Thanks
Thank you for sharing this thoughtful feedback! We're so glad LegalTemplates could support you in taking proactive steps and making the process feel more manageable. We're here whenever you need us again!
I loved your product; however, the VFW where I am assigned can not afford the cost to keep the product long-term. The VFW bank account was charged $1.00, and one of the Post trustees called me and he asked me what the transaction was for and who authorized it. So, I need to cancel it prior to the trial period ends.
Thank you for your kind words—we’re glad to hear you found the product helpful.
We completely understand budget limitations, especially for nonprofit organizations like the VFW. I’ve gone ahead and canceled the trial to ensure no further charges occur beyond the $1 trial fee.
If you need help accessing or saving any documents you created during the trial, feel free to reach out. And if circumstances change in the future, we’d be happy to support you again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you! We're so glad to hear the process was quick and simple for you — we appreciate the recommendation!