About the Business
Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.
LegalTemplates Reviews Summary
The company has garnered a mixed reputation, with notable strengths in product quality and customer service. Many customers appreciate the ease of use of the website and the availability of legal documents, often highlighting the helpfulness and professionalism of support staff. However, recurring concerns include issues with billing practices, particularly regarding unexpected charges and difficulties in obtaining refunds, which have led to frustration among some users. Overall, while customer service representatives receive praise for their assistance, the company faces challenges in addressing customer complaints effectively, impacting overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Very easy and straightforward. I needed a simple legal form without the attorney fees
The site is easy to use, the templates very easy to navigate.
Thank you, Michael! Your positive feedback is much appreciated. We are glad to hear the site is straightforward :)
After going to several sites trying to find a simple form without supplying a lot of personal information, this site was quick, easy and simple. Awesome!
Thank you, Mike! Your positive feedback is much appreciated :)
Good, keep up the good work, looking up for more experiences with you
Thank you, Rod! Your positive feedback is much appreciated.
Thank you for the well formatted legal docs. They'll get the job done.
Thank you for the kind words, Joe! It always makes our day to hear that people like you enjoy our product.
We were looking for some proper language to terminate an Independent Contractor agreement and found your website during a Google search. Saved me lots of time.
Thank you for the feedback, John! We are glad to hear our document saved you time :)
The template was straight forward, what I needed, easy to download and even easier to edit. Sometimes these documents can be costly especially when making modifications and having to pay lawyers. I am glad I came cross this site! And it was FREEEEEE LOVE IT. Thank you!
Your positive feedback is greatly appreciated Yari! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
I needed a legal document to sent to a tenant that we would not be renewing a lease. It was quick and easy.
Thank you so much for making an effort to share your feedback with us, Jeffrey!
Easy to use and straight forward. It covered what needed to be covered.
Your feedback has not gone unnoticed, Debbie. It fills us with pride to hear that the valued members of our community appreciate our efforts.
Fantastic! Informative and helpful Helped me to commence my step by step legal process for eviction of my tenants. Thanks!
Thank you, Shao! Your positive feedback is much appreciated. We are glad to hear the Eviction notice helped.
Seamless download of document in word format for commercial lease
Thank you, CFO R.! Your positive feedback is much appreciated. We are happy to hear the Commercial Lease was easy to download.
This site was very quick and easy! It was very helpful and satisfying
Thank you, Julie! Your positive feedback is much appreciated.
Fast quick and easy for me to get the forms that I needed
Thank you, Joy! Your positive feedback is much appreciated.
Great source for documentation of legalities for the average person without huge legal fees!
Will use again and highly recommend
Thank you, Ramona! Your positive feedback is much appreciated. We are glad to hear our forms helped you save legal fees :)
We signed up for the free 7 day trial. Decided we did not need the service and promptly cancelled. While the site acknowledged that the subscription was cancelled, they have continued to bill monthly.
Their rep I got on the phone (Chris A) was completely useless and unwilling to solve the problem. The manager he connected me with (Andy A) was also unwilling to assist.
We never used their service. If they have any integrity they would refund what they have charged.
If you have a choice, I would recommend taking your business elsewhere.
Hi Bryce,
Thank you for reaching out to us via Sitejabber. I read your review and we want you to know that we take every comment and feedback received very seriously.
I would like to apologize for your experience and rectify this situation as soon as possible.
Additionally, if you would like to contact me directly here is my e-mail address.
betty@legaltemplates.net.
Looking forward to connecting with you.
Regards,
Betty Ko
Legal Templates Team
They seem like a legit business but they have the typical sleezy automatic payment tactics after the free trial. Their charge shows up as CCbill on your statement so it's not clear who is actually billing you. They don't send monthly reminders or receipt of payment because of course that would notify you to cancel this ridiculous monthly charge. If you ask to be refunded for a service you never used they refuse to refund you. Between their horrible customer service and gross billing tactics I would never recommend this company.
Hi Cj E.
Thank you for reaching out to us via SiteJabber. I read your review and we want you to know that we take every comment and feedback received very seriously.
I would like to apologize for your experience and rectify this situation as soon as possible.
Additionally, if you would like to contact me directly here is my e-mail address.
betty@legaltemplates.net
Looking forward to connecting with you.
Regards,
Betty Ko
Legal Templates Team
This site is a data mine! Beware that your data is not safe and WILL be sold, they hide the options to prevent this from the account page, making you jump though hoops to have your account delete, info not sold, and for even data request. They will not help you over email support and will just link to PDF with instruction. PDF are not safe when you do not trust the person send them, they can hold exploits to steal more info from your computer itself! Stay away and save your data AND money!
The option to not sell your data is a very small button at the very bottom of the page, that takes you to a larger page with a a button hidden in the middle of the page that then takes you to a hidden page with the data options, none of these options are clearly. Located anywhere in your account page aswell as no clear option to have your account delete. This site complies, but its hidden pages and lack of references in the main profile page makes me think they do not want to comply and want you to have to work at figureing out how to not have your data sold.
This site is a data mine, its very easy to tell, YOU are the product to them ontop of them running shady billing practices.
If someone reads the comments and reviews they will see that this site has a very bad rating and scammy behaviour / policies. Don't waste your time there
Hi Glan,
Thank you for reaching out to us via SiteJabber. I read your review, and we want you to know that we take every comment and feedback very seriously.
I apologize for your experience and will rectify this situation as soon as possible. If you would like to contact me directly, here is my e-mail address.
betty@legaltemplates.net
I am looking forward to connecting with you.
Regards,
Betty Ko
Legal Templates Team
Customer Relations Supervisor
I was lured onto legaltemplates.net by "free" forms and thought I had cancelled and didn't notice right away that I was being charged $39.95 a month. I was told I had agreed to the terms and conditions when I called and asked about getting a refund. They taught me a lesson. I would use someone else for your forms.
Hi Richard,
Thank you for reaching out to us via SiteJabber. I read your review, and we want you to know that we take every comment and feedback very seriously.
I apologize for your experience and will rectify this situation as soon as possible. If you would like to contact me directly, here is my e-mail address.
betty@legaltemplates.net
I am looking forward to connecting with you.
Regards,
Betty Ko
Legal Templates Team
Customer Relations Supervisor
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Nate! Your positive feedback is much appreciated!