Legacybox

My order has been in process since February 26. Today is April 7th and it STILL has not entered production!
I had previously used another company. It cost $10 more, but I received my order in 4 weeks!
NEVER AGAIN!

At first I was unsure about sending my treasures away. I Needed to have my films put on something to save them. They were starting to disappear I could not show them on my projector due to them burning. I received the box to send my family movies back quickly. I sent them in quickly I was informed they were received. I was happy that they had arrived. I got concerned when I had limited information but reached out and was continuously updated.It took longer then I was expecting. But with the corrona virus I understood it taking longer then I expected. When I received my package back. I had all my old family movies returned and the thumb nail of family super 8 movies. I immediately plugged the thumb nail into the tv and was immediately behond satisfied the perfect job that was done was amazing. I am so satisfied I will be sending another group of family films soon. I Have thank this company greatly for the wonderful job

I sent in two separate boxes of films to be digitalized. The first was of my kids growing up and a few of me as a kid. I was very excited to have these made. The second box was a mystery box of film from the late 50s early 60s from my grandparents house. This was a treasure of surprises. Oh how I wish there was sound back then! But still... these are memories from before I was born and when I was little that are beyond precious. Thanks for Legacy Box for such a gift.

They lost my tape... memories gone forever. The digital files I did receive were of poor quality. I left an earlier review but Site jabber didn't post.

I love the end product, but didn't like the hidden charges at checkout. Just be upfront with costs. Also almost got ripped into getting an annual box sent when I tried to apply discount codes.

Cancelled order due to rude customer service. Talked to 2 different agents and they were not helpful in resolving issues. Lost them 411.00. Looking for another company.

Really this is a very bare bones service.
No effort was made to assess the sound quality.
A simple noise reduction would have eliminated the hissing that is omni-present on the new recordings.
And there are even long periods of silence because no effort is made to assess when the tape actually ended.

Further, the delays were numerous.
My tapes were at the facility for more than a week before LegacyBox communicated they had been received, and the process took more than a month longer than described.
Meanwhile I got a couple messages full of generic messages implying technical wizardry and magic that would make even the most non-technical person gag.
And it was clear that once the tapes were finally processed, they were processed within a very short amount of time -- probably less than an hour -- evidenced by the communications themselves and the relatively low quality of the digitization.

I'm comforted that these are now backed up digitally -- so at least they won't be lost.
But given the price, the low quality, and the annoying communication and lack of attention, I wish I had taken just a little more time to research locally or to buy the software to do a good job myself.
Because really, despite the many claims in their marketing, there's not an ounce of wizardry to this, and definitely nothing special about the LegacyBox approach.

After I paid for an order to transfer 20 items to disc, I changed my mind. I was just sent an empty box to send my stuff back to them. That's as far as I got so I figured it shouldn't be to hard to cancel my order. It wasn't hard to cancel just expensive. I sent an email to them explaining the situation and found I wouldn't be getting the shipping charge back which I thought was fair. However I also found out they would be keeping 20% of my refund for a handling charge. I asked what they handled? All they did was send me an empty box. The person I emailed back and forth with was very professional and polite. They told me a song and dance about how the handling fee was for the labor and materials that went into creating my personalized box. It was an empty box. An empty box that cost me $55.95. So as I said in the beginning of this, Buyers beware of Legacybox.

I sent in about 15 videos to Legacy Box. They only had 4 done. They said they could not do others, and I also complained about the fuzzyness of them. Kimberly from Customer Service partially refunded me for the videos they could not make, and also told me they don't edit them in anyways (which is why I download videos with blue screens for twice as a long as needed to be. In their email they say: "Every tape is monitored to ensure the best playback possible by a trained technician. We have state-of-the-art technology, and even fiber optics for fast digital storage. We could go on...
By the way, if your tapes are a little fussy and require extra attention or a repair, our technicians will take care of that for you"

But reality according to this kim person is they dont ever edit it. So I can't even get an honest answer. What a way to ruin a present to my parents. They hype this up on the radio and I am totally disappointed.

I recommend getting local recommendations and never using Legacy Box. I don't think they even check it well.

I cannot thank Matt enough for his exceptional customer service. He was prompt and very helpful. I own a graphics company and this is how I want my employees to be. They do fantastic work!

I can only say - do NOT give your 8mm films to these people. It will take three times as long as they promised, and what you'll get back for the enormously over-priced sum you paid them is a disorganized jumble of your original films thrown in a box - and a tiny flash drive that you will almost miss among the chaos. Find a good local place if you can, or a place in the closest city to you that won't shine you on every time to reach out to find out what in heck happened to your order. This company spends so much time and effort and money on marketing, graphics and digital bots that they might SEEM to have thier act together but it's all a smoke screen for a completely substandard, DISAPPOINTING and absurdly OVERPRICED operation.

My father converted to USB in like half an hour! Maybe Legacy Box could use his expertise! NEVER USE LEGACY BOX TO DESTROY YOUR MEMORIES!
Anyone notice this rep. Didn't say here's your money back! I have run a successful law firm for 30 years & NEVER an unhappy walks away from us!