Legacybox

I saw information about Legacy Box on social media and checked it out. They were running a special and I thought I would start with converting VHS since I no longer have a VHS. Then I realized I inherited reel to reel footage from family members. Due to the cost to convert, I started with 6 reels and was impressed. It unlocked so many family stories and traditions we did not know about and send the files to family as a gift. The entire process was only a few weeks and updates were frequent. Due to the reel to reel age, we were unable to capture audio, but the video was spectacular. The curators use the same techniques to digitize video in Hollywood.

After more than thirty years of storage I finally made the move to have a set of 20 8mm tapes digitized. Legacybox made the entire process an easy one-from packing & shipping the videos, providing a timeline for completion and providing options for the final product (DVD, flash drive or online). I am very pleased with the final digitized MP4's and have been sharing out snippets with family members and bringing smiles to my three daughters as they see themselves as they were 30 years ago. I am totally satisfied with my Legacybox experience,

The Worst Dont Do it! I payed extra to get all the tapes converted for Christmas and started in Ocotber, I was able to give this gift as a Valentines day gift. Also they give NO support after spending almot 1000. $$$$ they wont even respond to an email in a timly way or help me at all. Dont waste you time or money here.

After starting a conversion process of Super8 and 8MM, I discovered 16MM film, in which I could not convert myself. I never used LegacyBox for film conversion (or any other server). I sent it my 16MM reels being nervous, since I only have 1 copy of the films. I paid for Rush service before Thanksgiving, not expecting the conversion to be finished quickly. I received converted films back within 2 weeks along with my reels. Service and tracking was great. Highly recommend service.

The wait was 4 months and I wasn't sure if I would ever get anything back. I eventually did and was impressed by the good quality because not everyone got orders with good quality.

Regardless, I won't be using them again because of the long wait.

I sent it my 38 year old wedding Videos.
It took less the 4 weeks from when I requested a Legacy box until i received my package with 2 CDs and a thumb drive.
Great Service, Great Follow Up and Great quality...
I will be sending in many more old videos
Thanks
Sonny L.

I have never had such wonderful customer service in my life! I would highly recommend Legacy Box. I was told I would have a turn around time of 6-8 weeks, and due to it being Christmas time and Covid, I expected it to be closer to 8. I was SHOCKED when my entire box was processed and sent back to me within 4 weeks. Every time I asked for an update, they were very prompt, kind, and helpful. They even sent me a prorated refund with no hassle when they had a sale a week after I purchased my box. My videos all turned out perfectly, and it's truly the been such a delight going back and watching them all. This was a wonderful Christmas gift to my whole family, and I feel my money was very well spent. I will definitely be recommending Legacy Box!

It has been almost 3 months since I sent in precious videos. I called 3 weeks ago and they made up excuses about turnaround being affected by COVID. But, to be clear, they had it for weeks before COVID impacted business. 3 weeks ago they said 10 weeks is normal. Really? Then they said it was the virus. Not true either. Then they said it would ship on Monday (3 weeks ago). Really? They do not have their act together and I am beginning to think they lost my valuables and just won't admit it. I'm talking 6 videotapes that they have not been able to digitize in 3 months. I get an email every week saying they are working on it, uploading it, getting ready to ship or whatever. 6 videotapes? If it takes that long to process 6 tapes they have been "uploading" for over 2 months, I hope they have a customer base of no more than one customer or they will never see their belongings. Terrible.

P.S. - I would add photos but they have my stuff so I can't add any photos!

I placed an order in June 22, still not received. When calling customer service, they say it will be another 6 weeks. Read the fine print, that says it takes 10/12 weeks or pay a serious upcharge to receive in 10 days. They are masters at uncharges. Can't speak to the quaility of the product yet, since it will be another month and half to receive it back.

I was well informed on the onset of this service, but when the time for delivery came, I didn't know what to do. LegacyBox needs to prescribe the steps one should follow upon the successful conversion of thier materials. For instance, I recieved a notice that my package was on its way. I recieved a box of my tapes, but nothing telling me to go to a weblink to view the media in the cloud. I had to figure that out. This could be an improvement. As for quality, they did the best they could with some of my VHS tapes, but they were pretty old. Bottom Line: Quality is fine. Improve communication of steps.

Paid $278 for their 20 item box. Didn't receive an email for instructions. Tried to contact them & no response to email. Called the number & could not get a hold of them! Grrrr! I decided this was off to a bad start so I emailed them to cancel my order & provide a refund. They gave me a runaround on that. Took 3 weeks to get $206 back & I was furious! Contacted them as to why I was shorted $75 & they said it was a restocking fee! THEY ARE HORRIBLE! DON'T USE LEGACY BOX!