Legacybox

The photos, VHS tapes and cassettes that I could view first turned out great and are wonderfully preserved now for us to enjoy. However, I sent some labeled videos for my husband that I wasn't able to view first (Don't have a VHS player, came from his parents) that were nothing more than taped soap operas. I wish they would contact you first to warn/ask you if you want these materials recorded digitally, to make sure you didn't make a mistake.

I have reviewed 6 DVDs (there are 23 more I have not viewed), one of the ones I did review had nothing on it but static, the other 5 I have reviewed all have tracking lines through most of the videos. When the tapes were viewed on a player, the tracking could be cleared on a player, obviously no way to do it on a DVD... wondering if your technicians watched the recording, or if they just plugged it in a left the room.

Where there aren't tracking lines, the videos are pixel lated.

I spent almost $200 for this package, and it isn't what I expected.

Legacybox and its staff have been most helpful to me in my first experience with digitalizing numerous almost antique 8mm family films that my father bequeathed to me before his death and asked that I seek to preserve them for the rest of my family. Considering the nature of these films and their age, Legacybox performed a first class job on coverting them. I and my children will be able to view myself and my sister as we grew up in the fifties and early sixties. Thank you!

I entrusted Legacybox with digitizing my good quality MiniDV tapes. They came back after a while, and the quality is appalling. I suspect they do not use the Firewire transfer, but instead a cheap RCA connector. Not only that, one of my tapes came back with that red sticker, and the protective flip cover completely in pieces, INSIDE the box. The original sticker with the number was also damaged, and the case was missing. I can only assume that they had a careless employee destroy the tape. The frustrating part however is that they keep claiming that they cannot digitize it, yet when I put the tape in my still functional 25 year old Panasonic DV-Camcorder, it plays back just fine.

I took them up on a 20 item deal. I sent them a combination of 8mm video tapes. All were in excellent condition. It ended up costing around $500. I opted for the digital downloads. I started watching them as they became available. I'm shocked at how bad they look. Some are unwatchable. A lot of them have have just blue screen. I know a lot about video and it appears to me they just put the tapes in the machines and just hit play. They paid no attention to them as they played. They didn't bother to adjust the tracking on any of them. I consider my efforts a waste of time and my money wasted. My efforts to get them to fix this have gone unanswered. I got my tapes back and I have no way to check their condition since those camcorders of mine are long gone. My advice - don't use LegacyBox!

When my dad retired he was given several VHS tapes of speeches he'd given during his career and testimony in DC regarding nuclear power. At some point these were given to me, but I didn't have a VHS machine. Since my dad is deceased and he was a well known expert in his field, I thought these tapes would be important and interesting for our family and for his grandchildren and great grandchildren. I had 10 tapes transferred to digital format and the process was seamless and the quality outstanding. I highly recommend Legacybox for converting VHS tapes to digital format.

Legacybox was able to recover a 16mm movie from 1946 that was in a tornado in 1983. The film had been soaked by the storm, so the film was stuck together. I had little expectation of being able to ever watch this movie from my childhood again. I was about four years old when this movie was taken, and the last time I saw it was when I was about eleven (1954). It is hard to describe the excitement I had when I got an email with a link to a digital copy of the entire film. A few days later I received the film and a DVD as well. I have shared the link with relatives and told many people about the outstanding service Legacybox provided.

This was my first experience with Legacy Box. I was introduced to it listening to Rush Limbaugh and Sean Hannity. I have 8mm fiilm that my father shot when my brother Gary and me when we were around 4 for Gary and 8 for me. These films have been in a drawer for almost seventy (70) years. No idea what was on them. Today I received my "link" to download for first reels. Fabulous! I could not be happier. My customer service representative DARBY was with me every step of the way. I have a whole box of 8mm as well as Super 8 that I shot when my oldest daughter was born in 1970. I will be dealing with Legacy Box for years to come. The best investment I could make to insure my children, grand children and on and on can connect with their "roots!"

I ordered videos and about 100 pictures. Video's came through good on DVD's... pictures did not come through at all! They sent the disk, but nothing was on it. So I had to send all the pictures back to do again (which they sent me a UPS label for, so at least just a added hassle). Unfortunately about 1/3rd of the pictures scanned with a multitude of scratches through the picture. Scratches were not on originals. So an A- on the videos, a solid F on the pictures.

My niece bought a Legacy box for me to get our old home movies put on DVD. I sent them in and everything seemed fine until I tried to play the DVD. It went about 30 seconds and then stopped. I called the company and after trying to get through for a couple of days, I finally reached them. They had me send the box back and they redid it. This time when I played the DVD, it was printed in reverse. The writing on the buildings in the film was backwards so I couldn't even read where they were taken. They were also poorly edited. I could have done better. I have been trying to get in touch with them for 3 days now, but all I get on the phone is "Due to high volume...". I want to get these done right but I am not sure if I really want to send them back again.

We were impressed with the commercials on Rush Limbaugh and placed an order for a special for $50. They sent the order to Groupon and they requested another $20 for the order. We contacted Legacy Box and said we were dealing with them and not Groupon and they said they needed the Groupon reference number which we did not have. We could not get a Groupon #. We finally got the $50 refund to our account and today they charged us again and refused to refund the $50. We called Legacy Box to complain and they would not even listen to our concern. We just lost our $50 and will take our tapes somewhere else.

They promise delivery in 6 to 8 weeks once they receive the order. They received my order on March 3rd. It is now 13 weeks out, and it is still in the processing stage. They advised could be another 4 to 6 weeks!

BUYER BEWARE - Their Facebook page is filled with complaints just like mine.

We were excited to have our family films all together. It took four months, not in sequence, lots of bad film added and lighting was extremely dark. Not worth the money.