I sent them two items to be transferred--one was an old DVD. Through the process they kept me updated on the status of my order. When I got the Flash drive back only one of the two items was transferred. The second and more important item was nowhere to be found. There was no note or explanation--finally my wife saw a sticker on the DVD saying "this item is in a format we are unable to digitize" A DVD--really? You have got to be kidding. It was a total ripoff.
So excited to be able to pass along DVDs to my boys of their childhood. So fun to watch! It was a very easy, straightforward process. Adding more copies to the order was simple when I thought I was going to have to resend everything and do it again for another set! No way! The whole process was great. Can't wait to do my photographs.
Shipping off treasured memories on VHS tapes to an unknown location took a lot of faith and trust. But, Legacy Box exceeded our expectations with a wonderful preservation and prompt response. We will be entrusting more of our memories to Legacy Box!
I can only speak for 8mm cassette/tape transfers.
If you like substandard conversion with lots of edge distortion and video/audio issues on most of your transfers, then this conversion service is for you. I even contacted their customer service and they tried to fix them with little improvement. The first five minutes of one of my tapes is destroyed now, which is probably their fault. It would be difficult to prove, but it played fine before I sent it in and even with their first transfer. It definitely wasn't the one-to-one conversion that they advertise. I have since bought a conversion device that is doing a much, much better job. I expected more from a company that specializes in doing this.
Hi Garrett,
Thank you so much for taking the time to share your feedback, and for giving us the opportunity to re-digitize your tapes in an effort to produce a better quality transfer than our initial processing provided. We regret that our final product did not meet your expectations. As you know, we aim to produce a one-to-one transfer of your original media as it plays on our equipment, and we've learned that videotapes can be very temperamental. Though we strive for perfection, Legacybox does not represent or warrant that the services provided will be error-free or that all defects will be corrected. While there is nothing about our digitizing process that would result in your original media being damaged, we regret to hear that the first five minutes of one of your tapes is no longer playable.
If you would like us to investigate your case further, or if you feel that we did not achieve a quality match that remains as faithful to the original as possible, please feel free to contact our Customer Support team again at questions@legacybox.com. Once we have your order number in hand, we can look into the details of your order more closely. We would be happy to take steps toward making things right for you.
I sent in ten 8mm movie reels from the 1960's. I appreciated the regular emails from Legacybox giving me updates on my order. I felt like my old home movies were in dependable hands. They did a great job and I plan to send in more movies.
Beware - this outfit will upsell you like crazy and have a nice front end process to get your tapes and money, but they have yet to deliver any product. They sent my tapes back in a very indescrete box but they never sent me a USB with the records nor a link to any files. Contacting customer service they say "oh we must have forgotten the usb... we'll send it back to production" and then you never hear from them again. I would NOT recommend this service.
Hello, Michael! Thank you for reaching out with your concern. As you can see from previous reviews our customer service is known for taking great care with our customers and following through on any action needed. We would love the opportunity to research this and ensure the product you purchased is delivered to you. We have already reached out in a private message. Please reply at your convenience as we would love to make this right for you. Alternatively, you can reach out to one of our customer service supervisors directly at info@legacybox.com and put, "Attention Jessi" in the subject line. We apologize for any inconvenience but pride ourselves on ensuring that our customers walk away satisfied and with everything they paid for. We look forward to hearing from you!
Very happy with the service that I received! Quick turn around and consistent communication from legacy box during the whole time. Very happy with the product, happy to finally watch the video from 25 years ago!
I had mini video cassettes of some shows performances that I wanted converted to dvds. I got a Groupon for Legacy. The quality was great! It was worth the wait. I appreciated the Legacy updates on the progress. The bonus was a digital copy too! So happy with Legacy!
Hi, Joanne,
Thank you so much for sharing your experience. I am thrilled that you love the files that we returned to you. Please let us know if you need anything else!
Our customer service team is available 7 days a week if there is ever anything we can help you with at questions@legacybox.com or by phone at 800-797-8210.
Legacybox was unable to convert about 30% of the Digital8 videotapes that I sent them. They provided an excuse that the tapes were damaged however they play perfect on my home device. In addition, the quality (resolution) of the digital video files that they did convert is not nearly as good as the original tape.
The process was fast and easy. I did not have any issues with the service itself, just the quality of the product.
I originally rated this with 1 star however they have since then, and with multiple back and forth with them, they have refunded my money for the tapes that didn't convert. I am still not 100% happy with the quality however the service was fast and easy and they did correct the issues that I had with a refund.
I sent 10 VHS tapes & 3 audio tapes. They converted 3 VHS tapes & 1 audio tape. It took 3 months (only because I complained & they moved me up to priority status). I watched the VHS tapes they didn't convert & could see nothing wrong with them. I would not trust them again. The quality of the work was fine, but they promise WAY MORE than they deliver.
I went through lots of old videos, movies etc. most of which I hadn't seen in years and when I received them back from Legacy Box there were some wonderful surprises that i didn't realize were on many of them. I've sent several to relatives who were on some of these and they were so delighted as they had totally forgotten about that time. I still have many more to go through and look forward to seeing many more surprises. I am totally happy that I finally decided to do this.
This was a great experience. My old family flicks... of me when a child..from 8mm movies are so fun to watch and share with my children! I also have sent in all of our old VHS movies of the kids at young ages. So nice to be able to have the chance to re-see all of the fun times! Now they can be enjoyed for the ages! Great efficiency with labelling and quick return!
That is wonderful, Denise! We are really happy that you can re live these precious memories!
From start to finish Legacybox was great to work with. Their communication during each step of the process was so helpful. I never felt forgotten. The materials I shipped were returned with care. My digitalized results were perfect.
Though there are many options out there, legacy box does the best job of photo and film preservarion. The colors are vibrant as if taken yesterday,. The provide all materials back and neat packaging. They are worth it.
Hi Janice! THANK YOU SO MUCH for your feedback! We appreciate each customer's positive commentary on our service and allowing us to preserve your lovely items!
They suck. After almost 6 months they have said they have lost my material. They would call with an update. They have not called nor have they returned e-mails. And now, their 800 number goes unanswered.
I had some issues with the results of my Legacybox order but the administration was very prompt with fixing the problem. Overall, the results of what was digitized was very good and we received the finished product quickly.
I sent them 10 VHS tapes. And only got 4 converted due to damage, bad quality and whatever other reasons they gave. Of course the quality is bad. Theyre VHS. They didnt try very hard to get them converted. They still work in a VCR. They collect money up front and door a poor job. Use someone else if possible.
I send 8mm film and VHS tapes to be converted and they were received at LehgacyBox on June 5th. I received the 8mm film conversion after about 12 weeks. The 8mm conversions returned were great and I enjoyed seeing them after 50+ years. The price was certainly right and all communications with the company were responded too very timely with the answers to my questions. Bam still waiting for the VHS tapes to be returned. 8-10 weeks was quoted and this is now nearly 15 weeks. I am hoping the VHS tapes converted are of similarly good quality.
Hello David! Thank you so much for the positive feedback. We are ecstatic that your experience with us thus far has been positive. We truly appreciate you being so patient with our timeline, but we can assure you that we are working very hard to get your tapes complete and transferred to the best quality possible.
The 2 DVDs were really good considering the age of the tapes. I think legacy did the best they could. They let me know that they would not meet their standard and
They let me know as they were doing them. I really appreciated that information.
I sent 10 vhs tapes out in early March 2020. Today, May 23rd, I revived the usb and my vhs tapes back in the mail. This was supposed to be a gift to my dad but I can't even give him this usb. The first 40 minutes is a family that is not ours, and secondly, out of the 10 tapes I sent, maybe 1 was transferred to the usb. I have emailed the company today and waiting on a response. I was truly excited about this gift for my dad, only to be very disappointed. Hopefully their customer service team can refund me as I will not be giving this to my dad as a gift.
Overview
Legacybox has a rating of 2.7 stars from 820 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Legacybox most frequently mention customer service, thumb drive and poor quality. Legacybox ranks 3rd among Video Converter sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi Brian, Thank you for taking the time to share your feedback. At this time we are unable to convert DVD's as they are already in a digital format. I have sent you a private message and look forward to your response to address this immediately!