Legacybox

My grandmother had an old reel to reel tape recorder which she used all the time when I was a little kid to record the grandchildren and her and my grandfather. He played the accordion and she played the guitar and sang. My uncle finally sent me 5 reels he had saved. I was in tears listening to my grandparents play and sing again after not hearing them for 40 years. Thank you Legacybox for doing such a good job. Now all the generations to come will be able to hear them.

Sent material in January, has been waiting for a "slot" to open for completion since March 22nd. Do not believe any positive reviews as they maybe posted by the company itself. Cannot reach the founders of the business to escalate issue - advised contact info not available for them so no other recourse.

I believe I sent 11 of my dad's 16mm film reels from the 1950s in for conversion to DVD.
Best thing I did. I was afraid because of their age not all would come out, but they did.
I see myself as a child, long gone beloved relatives and family friends, and many vacation and holiday memories.
Thank you so much for this.

They did deliver the digitized results as promised. However, they failed to put our apartment number on the box of originals that was shipped back (photos and VHS tapes). Our precious mementos could easily have been lost or stolen. When I complained about this, they were flippant, and tried to blame it on UPS. But UPS told me that Legacy Box did not give them an apartment number. For a supposedly high-end service that brags about their careful quality control, this is unacceptable.

If I could give them ZERO STARS, I would! I placed my order and paid at the end of November. I did not receive my box to ship my tapes back to them until after Christmas. They say they receive them on January 11. I had planned for them to be a birthday surprise for my husband on February 23. That did not happen. The last update they sent me was on March 10 saying that my tapes were being digitized. I received no other updates & was getting worried about my tapes. I called them today and they could give me no further updates, so I asked for a full refund and my tapes back. The refund has already been issued, but I'm really stressed out that I won't get my tapes back. They're very valuable to me. I would definitely not recommend this company at all.

Legacybox reached out to me by e-mail to let me know that the quality of the videos wasn't the greatest, but they tried their best. I honestly didn't know what to expect because the videos were over twenty years old. I was able to watch the videos in the end, which I'm absolutely grateful for. I'll definitely come back with more videos to be converted.

I truly wish I came to this review site before I purchased from these jerks! 4 months ago I trusted my treasured childhood film footage from the 60s and 70s to this company legacy box. I then waited for 4 months for them to Return. One thing they never make perfectly clear is they do not transfer the sound from videos Or restore anything. Also I did not receive one call back or response from my phone calls and promises to return my call within an hour. Obviously they're getting a lot of complaints. This is the last place I would ever go to to do this kind of project again. I seriously suggest anyone considering them go to their competitors.

My elderly parents, 87 and 85 years old moved in with us and we thought it would be a good idea to use Legacybox to update old movies. What a mistake! We sent in our order on April 2,2022, paid over $400, (the check was cashed in a timely manner) Today is August 14,2022 and still no product! I wanted these memories for my parents to enjoy, not to play at their memorial service! The Order Number is L*******. Can anyone help!

I received someone else's video and mine is missing. The company has done NOTHING to fix this. No return emails or phone calls. I'm hoping to find the rightful owner of the video I did receive which is footage of a Houston livestock rodeo. I'm also hoping to find my video which is footage from high school days of family and friends around 1995. Do not trust this company with your personal belongings.

They start contacting you right away, order received, then assigned etc.
You think wow this place is awesome!
Then comes another notification and another but you don't get the finished product for months!
If you need it fast DON'T go here!

Marisa (customer service) was very prompt with replies and information and was very courteous. However, I'm exceptionally disappointed in the constant offers (and I mean constant) through texts and emails about a promotion that all extra items were $9 on sale. This is why I sent them in as extras after I ordered my original order. I didn't think I would be denied the promotion- I wasn't told why I wasn't eligible for it, only that they were already discounted from $17.99. At that point they had all my items and there was nothing I could do. This isn't the way to do business- my family has been in business from car dealerships to retail stores in malls. I won't do service with them again.

My wife has been in Florida for 5 weeks now with her father, who is dying. We had three old 8mm films from his honeymoon, and of his three children when they were young. I had them converted so he could see them before he passes on. He was very appreciative. He said to my wife... "Look how beautiful your mother was!" We also had some old Digital 8 videos of our daughter when she was little. Many firsts... steps, birthday, haircut, Disney, preschool graduation. The camcorder broke long ago so it was a joy to see them again. Also, our wedding video on VHS. VHS player broke years ago and cannot be replaced. I told MY daughter, "Look how beautiful your mother was!"

I received as a gift the chance to digitize our slides from "Legacy box". After going through 800 some slides determining which to have done.
After receiving our memory stick we found a large number upside down. I tried to contact them by phone having nothing but challenges. I left a VM to return the call and that didn't happen. Today 6/30/23 I'm being told they don't have an actual file it's deleted after x# of days. I would need to go through all the slides to figure which are upside down to have them corrected. Ship them in for a redo. This would have to be done within a week or a new order would need to be written. If I had requested a down load they could help but not a flash drive.
Talk about absurd!
This company is definitely NOT customer friendly!

We had several 8mm home movies, a few even smaller reels, vhs tapes, slides, and even photographs. The 8mm and other reels were not viewed in years, didn't even know if we would ever get to see them. We took a leap of faith, boxed everything up and sent it away. And with great surprise they were all returned along with the smallest flash drive. Our entire family history condensed into 1 easy to use drive. We all watched, laughed and cried. It was such an awesome night to get to see movies of relatives that have passed and videos of all of us when we were young. Overall awesome experience!

My order was received on January 3 it is now April 27 and no direct answer on when my order will be completed. I reached out to the company and the basic answer was "sorry we are in our peak digitizing season".

First and last time I use Legacy box.