Legacybox

I ordered because they were advertising 50% off and we had a box of films from hubbys childhood. Easy to send, love their process of keeping the customer in the loop during the whole time. Our digitized footage arrived for Valentines Day and we sat down to watch everything immediately. Thank you Legacy Box for preserving precious video of my husbands family, especially his father who passed at a young age. It was touching watching hubby relive the memories. Kind of like Chevy Chase in the attic in Christmas Vacation. I would highly recommend the Legacy Box package. We now have media that we can access and share.

I sent in 1o VHS tapes of precious family videos with stated 6-8 weeks processing. I didn't receive them back for 20 weeks which made me extremely nervous. The results are TERRIBLE. I would classify a great many videos as unwatchable. On some, the audio is does not match the video? How can that be? I basically have to take my original tape and copy it off myself to use it. Thank God I received the originals back. I will NEVER think about using Legacy Box ever. How they are in business is a mystery.

We sent in VHS tapes to get them put on DVDs. Watching the DVDs is painful because of stops and starts with blank blue screen, flickering, blurry and a lot of snow. Terrible quality. It is disappointing. I wouldn't recommend.

I paid over $800 to LegacyBox in January 2018 to convert 2 sets of family cassettes into digital files. Next week is July 2018, still not completed. I was promised 4-6 week completion. Its now 6 Months later and no files yet. The first excuse was that their cloud server went down. I had to resend the whole box of tapes. The second time they said they couldnt get google drive to work. So I sent the tapes a third time. Im still waiting. Ive asked that the President call me to explain whether they are capable of doing the simple job or not. No answer. The CSR staff are all nice enough on the phone. But its clear there must be chaos in the production department. Im a disgusted customer, still waiting for my files to be delivered.

Sent in my box with 19 tabbed pieces. Get an email from the company saying I have 21 pieces….ridiculous! I counted it carefully. They are extorting money! I know how to count and was exceedingly careful preparing box. The customer service is terrible! I have requested a supervisor many times to Kellan but they refuse… no one calls me. They just want my additional $$$ for something I already fully paid for! Watch out. DONT USE
Them for your precious memories.

I had pictures from almost 60 years ago that obviously can't be replaced. I wanted to take them out of a photo album and put them on a memory card for my parents and family to enjoy again. I was hesitant about sending them away but LegacyBox kept me advised on every step of the process. I got the originals back in the same condition and a memory stick filled with those memories to share! My parents loved seeing those photos again! Thank you for treating my pictures with the same care I have used! I have more pictures to put on memory sticks and will be using LegacyBox!

I always wanted to watch my old movies I had in storage, but didn't have the proper equipment to do so. Legacybox gave me the opportunity to convert them into CD's and I'll be forever grateful My deceased parents had been brought to life again, allowing my family and siblings to enjoy, laugh and cry all over again. Also, we got to relive most of our favorite memories with each other as well. Absolutely priceless What a gift you have given us! "THANK YOU" from the bottom of my heart.

Poor service! Order was received on March 30th and is now about 13 weeks. I am concerned and contacted them. Same company line high volume low staff. May take up to 20 weeks? Really don't use this company!

These 16mm reels have been in the family storage box for decades. Not knowing what to do or who to trust with them seemed overwhelming. After researching many options, we decided to trust Legacy Box. These films meant the world to my parents so I was nervous. Legacy Box kept me informed every step of the way! Let's just say that they exceeded our expectations! If I could hug them I would! Thanks so much for the wonderful memories from the 1950's and 60's...we will be using this service again soon!

I sent every photo and video I've ever taken of my family. It is a vulnerable thing to share your images. The company promised a lifetime back up and guess what? In a move we lost our thumb drive, I paid to order another just a year later and they said they destroyed the files. They also wouldn't answer my second call until I used my husband's cell phone. I'm fairly sure this is run out of a basement or trailer, who knows, but don't bother. Spend a little more for a legitimate company.

I saw legacybox on Groupon and although the production time is pretty long, their price was by far the best and have a very user friendly system and website. So I went ahead and paid for 10 video tapes and expedited production time, filled out their box (super easy and organized) shipped it out and after a few weeks I received it all in the form I requested. All was without any hiccups. I did accidentally sign up and paid for their backup subscription ($20 annually) but canceled it and when I called to ask for a refund they issued it right away. All in all 9/10!