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Led Christmas Lighting has a rating of 1.7 stars from 42 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Led Christmas Lighting most frequently mention customer service and credit card. Led Christmas Lighting ranks 150th among LEDs sites.
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It is frustrating to have a company advertise their products but not deliver them or respond. Their website has a banner at the top: "As of December 15th this website is under new ownership! Orders will ship as normal but our payment processing is slightly different!"
I requested a refund, but have yet to get a check.
Ordered a halloween costume in early October for our granddaughter, never received costume, have left about 20 messages and nearly as many emails with no response. They had no problem charging my credit card, and that's all they did!
Ordered a costume for my daughter Sept 30. Still haven't received anything. Company doesn't respond to emails, phone messages, or inbox messages. Now I'm going to have to scramble to figure something out for my daughter and she'll be the only family member not dressed in our theme. I'm VERY disappointed. After a terrible 2020 year, I was hoping for a nice Halloween together. GUESS NOT!
Placed an order Sept 20,2020, for Halloween items, a 5foot tall with and some very large spiders. On September 23,2020, the status of my order shows processing. Today is October 11 and I have heard absolutely nothing back from this company. I have left 7 emails and have left numerous phone messages and nothing has been answered.
Buyer Beware, don't buy anything from these people. If you are reading this, chances are that you got screwed, too!
Consider it a loss.
Order placed on 9/1/2020 card charged product never delivered. Customer Order # ******* Zero communication from business outside of one order confirmed email. Contacted the company multiple times by email and their phone does not lead you anywhere. Appears this is common story with this company viewing the multiple complaints. Seeking full refund back to credit card before proceeding with legal action.
I ordered an item on June 8th of this year. Giving them time for a possible covid delay I waited a while before sending the first email. No response and no response to the following 3 emails either. I was actually able to leave a message on the phone in an off time, since the mailbox was always full during the daytime. Still no response. Contacted NY BBB and they were told that the item shipped on July 20th. It has yet to arrive here - unless it is being walked here it should have arrived. At this point the cat on bicycle wind wheel would be a spare, because I ended up finding it on Amazon and it came in 2 days later... They apparently did not have a problem taking my money and my order status online has progressed from ‘pending' to ‘processing'. I will open the complaint again with the BBB until I see a satisfactory result. I also feel they owe me an apology.
The only thing they get five stars in is terrible customer service, the other should be minus 1 star. It is by now almost 2 months since I placed the order and paid for it. My order number is # *******
At the time this was the only place I could find that particular wind wheel to replace my aged one.
Their ‘Contact us ‘ on their website is obviously only for show.
I have never received my order and have multiple attempts to get in touch with someone. I called and left messages and multiple emails. They have never tried to get back in touch with me. They are a scam. Stay away. Order from some other company.
Just a terrible company! Take your money and never deliver anything. Never answer there phones and never answer there emails. Just terrible!
Made a purchase in the beginning of May 2020. Emails suddenly stopped. Still haven't received my item. Hopefully the pandemic hasn't had terminal effects. But, without communication leaves irritability. Don't recommend dealing with this company. No product and no refund. Contacted NY BBB.
This issue was resolved by the BBB. Our offices closed due to COVID for a month
Although it hasn't been that long, their lack of response to my many calls and emails(especially after reading these reviews) have me concerned that this is a bogus website! It seems like the only way to get there attention is to write a review on here. Please contact me because I really want this item and I don't want to have to dispute this purchase. I have included my confirmation below
**update**
I went through PayPal to file a claim and was refunded my money. I still didn't get any response from the site until the refund went though.
Ordered a product have yet to receive. Should have read the reviews before I ordered it. It seems the owner of the company responds to these reviews but not the emails or voicemails? Please if you see this i have yet to receive my item if i dont recive it or hear anything from your company i will be driving out to your location! So glad its listed on the website!
After waiting for 6 weeks I finally received my order. It was totally the wrong item. I paid $54.95 for an item worth $27.99 ( and even this is a piece of garbage and no absolutely not worth the money) however the total cost (because of the exchange) was close to $80 with delivery etc!
The company never. Ever answers phone calls... never ever answers emails... but do not mind taking your money. I am so frustrated and do not know where to turn to. I wish I had read the reviews before ordering from LED Christmas Lighting... they are a sham! Beware!
I ordered something from this site over a month ago, and I still haven't received it. The only communication I got from the company was an email saying that it shipped about 2 weeks ago, but there was no tracking number. They did charge my card.
I've tried for the past several days to contact the company via email, phone, and website. No response so far. The voicemail is full, so I can't leave a message.
If anyone from the company is reading this, my order number is #*******.
UPDATE: Due to the company's total lack of response or delivery and now that I've bought the item elsewhere, I've disputed the transaction with my bank. I think it's also worth noting that there was an influx of positive reviews on this page that all happened on December 9th, and most of the profile pictures are stock images. They're fake reviews. Do not trust this website.
I placed an order on 01/08/2020 and it is now 01/24/2020 and I have not received the item nor any responses to numerous emails and phone calls. My credit card was charged and status of order has been "pending" since 01/13/2020. I plan to dispute through my credit card company. BEWARE of doing business with LEDChristmasLighting.com.
Seller did a fantastic job delivering just what I was looking for! Easy to work with, Received an awesome piece of art from the seller. I needed a bulldog mixed with a cheetah for my high school track team and the seller really delivered!
Great product service, did everything I asked in a short period of time, will recommend. Solid product and good communication
Pleasure working with product service. I created exactly what I was looking for. Great communication and service. Highly recommend. Great product. I am satisfied
Thank you so much for your service, patience with the revisions and prompt communication and responses. We are super happy with the end result!
This company is a scam, set up by a low life who steals people's money without delivering on what they are selling. I bought a Halloween Costume on 10/22 that clearly stated it would arrive within a week when purchased. I called and e-mailed the company numerous times with no response at all. The item arrived a month later.
The post office delivered the package late. Customer can return item for full refund.
I really wish I had read all of these other reviews before purchasing my daughter's costume from here. Ordered and paid for on 10/5, the next day I received an email saying "processing". There has been zero communication since then, and it's now 10/15. I have called twice, left a voice message, and emailed twice. No response. Based on these other reviews, I have no expectation of actually receiving the item, or at least of receiving it in a timely enough manner for her to actually wear the costume for Halloween. Order #*******
Customer failed to read email communications we sent. Item was shipped and delivered. Track your shipment
9400109699937902600304 Sent by USPS
Answer: We do not have an order number 6925, are you sure it was from us?
https://t.co/9plV2x35or
This customer gave no information about their order. We have no idea what the complaint even is about.