• LeVel

LeVel

Overview

LeVel has a rating of 2.28 stars from 403 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LeVel most frequently mention customer service, auto ship, and weight loss problems. LeVel ranks 426th among Vitamins & Supplements sites.

  • Service
    74
  • Value
    76
  • Shipping
    76
  • Returns
    55
  • Quality
    72

This company does not typically respond to reviews

Positive reviews (last 12 months): 30%
Positive
3
Neutral
0
Negative
7
76
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Product is overpriced and not effective, the reps are sneaky and the customer service is poor at best.
  • Credit card information stolen and used at this company.
How would you rate LeVel?
Top Positive Review

“Amazing”

Jennifer O.
12/14/23

I have lost 75 pounds using the Thrive Elite products. My energy and mental clarity is amazing too. I highly recommend this product.

Top Critical Review

“Awful product on a pyramid scheme and I see zero results on people that use this garbag3”

Shawn H.
2/23/24

If you wanna end up diabetic then this is your product plus the pyramid scheme used to climb the ranks. Every person I know who sells this is uneducated and very pushy of this God awful product. Stick to the basics with vitamins and actually put in the work. This product should be banished

Reviews (403)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (70) credit card (16)
Thumbnail of user tonyas486
1 review
0 helpful votes
March 19th, 2024

I was sent a three day trial by a Facebook friend. I was at the time in the middle cleaning my grandparents hoarder house and trying to regain custody of my child from the state. This company almost RUINED that for me. I had to take random drug tests for court. And I tested positive for methamphetamine. I have been sober months before getting pregnant with said child. They claimed to sue me if I said anything but yall should know those ingredients... the metabolize into methamphetamine. It's sick.

Products used:
Three step system - pill patch & shake

Service
Value
Shipping
Returns
Quality
Thumbnail of user shawnharris8775
1 review
0 helpful votes
February 23rd, 2024

If you wanna end up diabetic then this is your product plus the pyramid scheme used to climb the ranks. Every person I know who sells this is uneducated and very pushy of this God awful product. Stick to the basics with vitamins and actually put in the work. This product should be banished

Tip for consumers:
Use normal vitamins and don't buy this crap

Products used:
Thrive and it's awful

Service
Value
Shipping
Returns
Quality
Thumbnail of user shirleyr438
1 review
29 helpful votes
March 15th, 2021

Last month while trying to order, I ended up with double shipment with no way to cancel the mistake or contact anyone by phone. My emails went unanswered. I put my account on pause to prevent another fiasco. Another order I was not expecting obviously has been placed and now Im out 167.99 I cannot afford. I was given a phone number, which is a fax number-very "helpful." The product itself is good, just don't get surprised with glitches.
Shirley Ramey

Tip for consumers:
Autoship is a scam and apparently no way to reach anyone at Thrive/LeVel for assistance.

Products used:
Nutritional product

Value
Shipping
Thumbnail of user carlaf140
1 review
9 helpful votes
June 27th, 2021

I love Thrive! It does takes months to start working. I have energy, no cravings and losing weight. Their shipping is terrible - later and later. It has been 12 days and shipping status is "label has been created ". I emailed cs and they said to check back after 12 days, on July 2. Irritated! They took my money quickly, but wait another week to see if it has been delivered! Ugh!

Products used:
Shakes, pills and patch

Service
Value
Shipping
Returns
Quality
Thumbnail of user 2021wendycox
1 review
3 helpful votes
December 5th, 2023
Verified purchase

Unfortunately, the number posted won't give you a live person to speak to. It is a support ticket by email only. I tried to cancel my auto-ship the day it was processing (not shipped yet). I was told I couldn't the day of but could return the product. I understand that, however, I asked to update the shipping address because I just moved. I was told they could not update the address even though it had not been processed and shipped yet. I told them that I couldn't return an item if I didn't receive it, but they still refused to update the address. I kept getting the same response on how to return the product. READ your tickets! Just save your $300, not worth the hassle.

Tip for consumers:
There is no live person to speak with. Only email support ticket.

Thumbnail of user leannem184
1 review
7 helpful votes
July 4th, 2022
Verified purchase

Sent the parcel back they told me they would take a percentage off my refund for restock, ok I can go with that but months down the line they have done nothing but rob me off so I'm 100 plus out of pocket and now they have stopped me creating a ticket by not letting me log in to my account, worst money grabbing thief's I have ever come across! Avoid at any cost! I'm now about 105 pound out of pocket thanks to these scum! Honeslr don't know how they get away with it

Tip for consumers:
Don’t

Service
Shipping
Returns
Thumbnail of user jenotto30
1 review
0 helpful votes
December 14th, 2023

I have lost 75 pounds using the Thrive Elite products. My energy and mental clarity is amazing too. I highly recommend this product.

Products used:
Thrive Elite, Expand and, boost.

Service
Value
Shipping
Quality
Thumbnail of user sheag13
1 review
12 helpful votes
April 20th, 2022

This company will turn back on your auto renew and charge you $175 out of nowhere. They literally took food out of my children's mouths and all I get is a condescending blanket auto response. Stay away. The product causes tremors and bloating too. The patches do not stay on at all and are constantly falling off. Just another rich people's pyramid scheme and I'm embarrassed I gave it a try. You live and learn.

Tip for consumers:
Steer away

Products used:
Patches, pills, drink mix

Service
Value
Shipping
Returns
Quality
Thumbnail of user judym1900
1 review
4 helpful votes
October 30th, 2023

The sales reps are fast talking, and kind of tricky. I got put into auto ship, but when I only wanted to try a few things out. Talked into $189.00 worth of "stuff". Shakes, patches & vitamins. The vitamins made me break out, they're encased in shellfish (glucosamine) capsules. Sales rep told me to open the capsules up, and take just the powder. That was gross. The shakes are nicely packaged, but horribly overpriced. Those patches don't do anything. So I ate that $189.00 Fail. My bad. But got hit for another $189.00 before I could get a chance to "go online" & cancel. Pretty impossible to get any customer service. Can't call. Only online. The website won't come up today. Well I canceled online, but there was still a number 1 in the cart showing!
Man, I don't know how they get away with this, but I had my bank put the 2nd charge into dispute.
I won't be buying a damn thing from them ever in the future. It's a shame, coz they could have had a customer (me) to buy a few different items from time to time. Was interested in a different flavor of shake. But, oh, no. You can't even get any help at all. Like, no system to call or text or now I can't even seem to access their website. And customer service quits at 5 pm.

Tip for consumers:
Be prepared to get misled, ripped off & otherwise ignored after any purchase.

Products used:
Vitamins, shakes & patches

Value
Shipping
Quality
Thumbnail of user raedavic
1 review
0 helpful votes
September 17th, 2023

I didn't realize an order was pending until 7 p pm in the evening
They put in pending status at 12am that morning.
You can't speak to a person
I sent an email saying this is pending. Please cancel.
They wouldn't it's going to fulfillment you can ship back
Now I have to pay another shipping fee to return. Then get charged a restocking of 10% and this is unopened plus minus shipping. $168.98

Service
Value
Shipping
Returns
Quality
Thumbnail of user suziek21
1 review
1 helpful vote
September 7th, 2023

I started my thrive journey 6 months ago and since starting thrive I've changed so much for starters my skin actually sparkles and being 58 that's amazing as elk I can actually feel my dft working.I never felt my vitimins working in the past but I sure do now.I've got far more energy focus and mind clarity it's like someone turned my light on.I've lost weight I sleep better I am re-building muscle and have a far happier consistent mood and can handle stress far better.I believe I will be thriving forever

Tip for consumers:
This has changed my entire health journey and all for the better highly recommend

Products used:
I’ve used both the classic thrive as well as elite thrive and both are exceptional

Service
Value
Shipping
Returns
Quality
Thumbnail of user abreannag
1 review
30 helpful votes
March 29th, 2021
Verified purchase

I have recently ordered the THRIVE Plus - Café (1 box). I drink coffee every day and have no problems. When I drank this first serving of the Café I had painful diarrhea and a horrible stomach ache that lasted all night. (I did not drink the coffee on an empty stomach) I could not drink the rest of the packets and have requested a return. I have never had such a reaction to anything like this before. For $37.40, (14 individual packets) it gave me a horrible and painful experience!

Tip for consumers:
DO NOT BUY, save your money, this company is overly priced.

Products used:
THRIVE Plus - Café

Service
Value
Shipping
Returns
Quality
Thumbnail of user susannab55
1 review
5 helpful votes
December 8th, 2022

I can't go a day without the vitamins (aka as step 1).I have seen great results, Since quitting my night shift and on my postpartum journey. If you use these products make sure you drink lots of water. I'm not sure how you expect to see results or feel better without having the proper water intake. These products work! No more store bought vitamins of any kind for me.

Service
Value
Shipping
Returns
Quality
Thumbnail of user debbiec491
1 review
53 helpful votes
July 4th, 2020

I've tried LeVel Thrive and premium patches and it had no benefit at all. I felt less hungry for the first week with thrive but then back to normal. The patches fall off. I can promise you, if you cut down the amount you eat, less carbs, lower calorie diet, drink more water and get some exercise you will loose weight and tone up for free. Watch out for auto-ship, disgraceful!

Thumbnail of user katev114
1 review
3 helpful votes
April 7th, 2023

Thrive has changed my life for the better. I love the ritual of the 3 steps and the salted caramel lifestyle mix. I usually use black label DFT. This past month I have tried the new Thrive Elite product. I have been on it for 2.5 weeks and lost 7 lbs! My order was delayed because the wear house was out of shake mix and they credited me 35 dollars. My skin feels so soft and my hair has stopped falling out. I can get up in the morning and stay awake which is a huge deal for me as I am recovering from brain tumour removal surgery and suffer from chronic fatigue. Thank you Level

Thumbnail of user amandam2066
1 review
2 helpful votes
January 6th, 2022

When I started Thrive I was drowning in work, stress, and life. I was constantly drinking coffee and just trying to make it through the day. After thriving for 7 days, I noticed I wasn't tired, was more patient, and just overall felt better. I felt like me again! If you take it as directed- it works!
Thrive has truly given me my happy self back. My family is happier because of it. I have been consistently thriving for 6 yrs now.

Products used:
Thrive 3 step system

Service
Value
Shipping
Returns
Quality
Thumbnail of user alixb25
1 review
48 helpful votes
February 8th, 2021

I've tried Thrive for over a month now.
I got ZERO results. I wasn't even in it for the weight loss, my promoter kept telling me it was good for energy, mood, etc.
After using the system I noticed nothing different.
In fact, I noticed things getting worse. I had to stop using the products because I was getting Rashes.

MY PROMOTER TOLD ME TO KEEP GOING. "you're just a late thriver, Itll work, keep going"

Nope. All they want is your money.

Products used:
3 step system- pills, shake, patch

Treat

Service
Value
Shipping
Quality
Thumbnail of user naterciam
1 review
11 helpful votes
December 7th, 2022

On the 4th day taking Thrive I became extremely sick; headaches, fast heart, high blood pressure, foggy brain, shakes, vomiting all day, dizzy spells. I tried different methods to contact the company, no one answered back. This product is LOADED with caffeine,,,to the level that is extremely dangerous.

Tip for consumers:
Dangerous

Products used:
Thrive Le-vel

Service
Value
Shipping
Returns
Quality
Thumbnail of user geril21
1 review
72 helpful votes
April 5th, 2020

The biggest problem I'm experiencing is severe stomach bloating. I jog on the treadmill 45 minutes five days a week. I was losing weight from that. Then I ordered Thrive after two months the daily bloating I've experienced has actually put 10 lbs on me. I swear to all my eating habits are great and with my workouts you would assume I'd continue to lose weight but the severe stomach bloating is horrible don't try this product

Thumbnail of user twinm4
1 review
43 helpful votes
May 3rd, 2020

The products are good but the prices make them unaffordable for most. A lot of deception going on. They're FAR from "all natural" and plant based. There are plenty of artificial ingredients in their " ultra premium" product line. Last time I checked silica and gelatin don't grow on trees. There's also no third party testing. The claims are all pushed by people who have something to gain. I still like the product but it isn't worth the money.

Thumbnail of user sherryp464
1 review
4 helpful votes
March 11th, 2023

I started the program with good results in losing weight and energy. With a healthy diet and walking every day I list 25 lbs and the Thrive program helped me on the start of my journey. After 3 months I began to have skin break outs and anxiety.
So I stopped the Thrive but continued with healthy eating and walking every day. I lost the last of my weight of 30lbs on my own.
I feel great. I recently purchased the elite Thrive to see if I could lost 5 more lbs quickly. I DO NOT RECOMMEND THE ELITE.I could not sleep at all and horrible.
My recommendation is this.use the program for 30 days to help you get a jump start on weight loss.
It doesn't matter what weight program you decide on...you still need to eat healthy and exercise to get your desired weight.
Thrive was a jump start that I needed but I do not recommend it long term.

Service
Value
Shipping
Thumbnail of user louises438
1 review
9 helpful votes
July 5th, 2022

I did not like this product it felt very unnatural I got a mighty boost of energy for 2-hours and then I felt wired impatient and very intolerant my heart was pounding I have palpitations and when I was driving I felt very impatient intolerant and full of Rage which was scary for me as driving is my peaceful place where I feel at peace always I will not take this product again

Thumbnail of user sang12
1 review
4 helpful votes
September 27th, 2022

I tried thrive consistently for a whole year with 3 steps. I wrote to support team I am not feeling the increased energy, change in gut health or weight loss and this is what they sent me back in response.

Thumbnail of user yussrac
1 review
3 helpful votes
May 24th, 2023

The worst company ever
Very bad customer service
I won't recommend it to anyone
Too much b******* with their shipping company

Thumbnail of user cristaln3
1 review
23 helpful votes
January 19th, 2021

Consistency is key when using this product. I have lost 27lbs in 5 months, headaches are gone and I no longer take a nap as soon as I get home from work. If you refer 2 people, you thrive for free. I was extremely skeptical at first, but after using the product and seeing the results, I am very happy. What works for some, may not work for others.

Tip for consumers:
Consistency is key
Results dont happen over night

Service
Value
Shipping
Quality

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From the business

Le-Vel is the fastest growing health and wellness movement in the world. Discover the THRIVE premium product line and join over 4 million thriving customers.

Company Representative

Thumbnail of user lizr53
Liz R.
Typically does not respond to reviews

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