Lazada TH

They delivered a clearly missed labeled size shoes, opened the box double checked the size, never worn and returned via next day pick up. Return was rejected without explanation.
Two months later after multiple contacts, No Goods (claimed return back to me) No Refund.
Very poor Return Policy and poor customer communication.

I've used Lazada Thailand's services to order about 15 items in the past 10 weeks since arriving in Thailand. Of these orders, I've had issues with 3 of them. So if you're happy with an 80% chance of things going as planned, Lazada maybe for you. That is, of course, if you don't mind the myriad other issues starting with the platform itself. But as with most things in Thailand, due to the majority never having experienced anything better, I doubt any of these issues ever get filed. In fact, I even attempted to submit platform a bug report myself. Couldn't get anyone's attention. And this (video attached) bug has existed for the entire almost 3 months I've been here. It's impossible to effectively initiate a return without (and good luck with this) getting in touch with customer support.

I ordered from Canada for a friend in dire need of basic items to be delivered to his hotel in Bangkok. I ordered many items and only a small number of items were delivered. They said they 'tried twice to deliver unsuccessfully' which is ridiculous as the hotel has a 24/7 clerk at the desk to receive all parcels to their customers residing there. On top of that I was charged the delivery fee (looks like for every single item instead of each parcel containing multiple items)! So my (eventual) refund (whenever that arrives!) will be short quite a bit. Meanwhile I will have to pay the credit card bill or else have interest fees added; I still have to buy the items that were not delivered to him! NEVER AGAIN... It really was too good to be true...

An awful e-commerce operator. I bought something they didn't have and they processed a refund into their own wallet system that cannot be used by non Thais.

They then insisted on giving me a voucher.

Second order same thing. Got a message from the supplier saying he couldn't deliver the goods as he didn't have them. He pleaded with me to cancel.

Lazada customer service is extremely poor. I still don't have a refund 2 weeks after payment.

Don't order anything from here

I had a terrible experience shopping at Lazada. The product I received was not what I expected, and when I tried to return it, I was informed that I would only receive a partial refund. The reason for this was apparently due to a wrong size chart provided by Lazada, which is a clear case of fraud on their part. I have been waiting for a refund for weeks now, and despite multiple attempts to follow up, I have not received any response from their customer service team. This is unacceptable behavior from a company that claims to value their customers. I would strongly advise anyone against shopping on Lazada, as they are clearly not trustworthy and do not honor their commitments.

There are many scammers in selling Graphic Cards.
They are named TRUST GADGET... in Lazada chat/contact.
They try to get customers transfer money and then say that they dont receive money and deny to deliver goods.
1 of the boss of these scammer have whats app: *******178.
Pls becareful.

You cannot trust Lazada... I had a refund for an item and I don't get the money back! I cannot chat or contact Lazada! The only option is to open a wallet, what is not possible for me... You have to take a picture with your smartphone of your passport and then my smartphone Samsung A8 flashes and the reflecting foil of my German Passport makes it impossible to take a picture that should be without any reflecting... That is impossible! The other option is to fill out a Thai form in Thai language on a chatting window, so in any case the letters are too small and I cannot read Thai! Great and again the next customer is cheated!

Terrible customer service. They delivered my package to the wrong person and when I called to ask for them to resolve the issue Tonie from customer services said I should go door to door to ask everyone in my apartment building if they had stolen my package. They refused to reimburse me or help in anyway to track the Mia delivered product. I won't be using this website again what's the point of a good e-commerce platform if they give your paid for products away to anyone!

Lazada is the worst online shop ever. Not only are the item the lowest of the lowest of the lowest quality, but the app is not user friendly, the customer service is lower than the quantity of the items. Apparently it's the only online shop here in Thailand and if you are not mobil, you need an online shop. Every time I order something, something is wrong with one of the items. And if you complain or like to return, you get to 50% BS... the delivery is set out like between January til December, but you have to be home... otherwise they throw your item over your gate or fence. I tried other online Shops, but the same issue, same quality, more expensive. Oh and the description of the items are in Thai. You can't copy and translate. So, often you don't even know 100% what you are buying

I almose have buying everyday from lazada but they made many problem for me that I stopped working with them and I uni stal their app. Service, delivery, return responsibility all is awful.
I cancelled all my orders with them.

Lazada does not do anything at all when items are not send after many times trying to get something done by customer support (that is only there to cancel orders) nothing is solved, now lazada cheats the customer too with the coins expiring... when you redeem it redeems the newest coins so the oldest coins will always expire so MAFIA LAZADA does not have to honor these coins ever... cheating the customer... customer service ditch you off with a compensation of 100 baht voucher (before 150 baht, but lazada not cheap doing and is greedy and hungry for money). Overall i am a long time customer by weekly but when problems come no help from lazada or anything jsut a $#*! platform go to SHOPEE instead :)

Warning! Warning! I ordered an expensive facial product at 998 Baht and was sent a cheap bracelet painted gold by the apparantly unvetted shop, not in error but fraudently. Lazada had banned the shop from their site while I was discussing a refund. I was told by CS when I asked that my money was safe. Now, however they tell me that the shop used a different courier and therefore my money will not be refunded. Therefore a warning to all, your money is not safe on Lazada! Delete the app.

I have used Lazada for about 2 plus years and most thongs are ok BUT when the sellers deliver fake or different items. 4 times different companies. So far Lazada does absolutely nothing or side on the side of the seller. MONEY FOR LAZADA they dont give a stuff for customers
So I will like others fo to proper shops in future never again GOODBYE LAZADA

I had two refunds totaling 1850 baht. They put them in my Lazada wallet which I never activated. Now, they won't let me activate! They ask for phone number to send OTP to but when I enter it, they say "number in use already" YES! The dumbsh*ts! It is MY number registered in MY account! It should be the ONLY number they send an OTP to! WTF is wrong with these idiots?!

I bought a mobile phone on Lazada. It
Arrived on time, but was obviously fake. Lazada's return process is to send a return request which the seller should respond to within 8 days. If they don't respond then send the item back to the seller which gives them another 8 days to respond plus the shipping time. How likely is a seller of fake goods to respond? There are 4 sellers on Lazada selling this same fake phone. They have similar names and sell at the same price. Their customer feedback makes clear that they are selling fake goods. But Lazada does nothing about it. I reported them to Lazada. The response was "I will escalate this and you will get a response within 2 days". That was a week ago, they are still selling fake phones and customers are still being robbed. Lazada has no customer service worth the name. Worse, it gives its customers no protection from scanners. I will never again buy from Lazada and advise everyone to do the same.

Hi folks i now know why lazada only publish good reviews from its customers in thailand i have found out that it is a criminal offence to publicly criticise a company in regard to its service or qoulity of goods its called defamation of a company and they will send you to prison for it! So if you have a load of rubbish to sell do it in thailand you wont get ant come backs how cool is that based on this i have given lazada 5 stars rice and maggots for 5 years does not appeal