LawnStarter

They always cut my lawn so nicely I appreciate them so much since I don't have a lawn mower it's one less thing I have to worry about.

They Was Nice And Polite Came Here And Did What They Had To Do. I Hope They'll Be The Ones Doing My Front And Back Yard

We used them twice. Just to be clear this company works with different contractors so you get different people all the time. The 1st guy came out and did a great job I was impressed and booked the 2nd service. My husband and his brother was in the process of putting up a brand new swing set to surprise the kids. After the people came the next day or so they went outside to begin putting it back together when they noticed a significant amount of damage. Some of it was done with a mower and a lot of it was done with a weed whacker. Is supporting pieces were severely damaged. The swing set was over $1600 didn't even have a mark on it prior to the service. Not only was the swing set badly damaged but we have a 50 year old a agave plant on the property. You can clearly see the Mark's of a weed wacker and they took the weed wacker to that too. Not only did they mark up the outer leafs but they literally took it to the inside of the plant, keep in mind these plants when they get to be that age are about 3' to 5'. Its clear that the damage was done purposely and it was then a form of vandalism verses carelessnesse. Taking a weed whacker to the inside of an agave plant of that size is no accident. My husband is a disabled vet. We dont have a lawn mower or weed wacker since it's too hard for him to handle. We have 2 security gates for anyone including ourselves to get through to the property and this company keeps fighting me telling me there's no proof. They literally are saying unless there's a camera on my agave plant they are not responsible. Besides what looks like vandalism the 2nd most concerning issue was the lack of accountability. Obviously some bad stuff happened with their team and you would think the company would try to make it right in the most fair way. Instead I've been getting emails of them fighting me saying I can go out and find a contractor to repair the beams that were damaged and they can just reimburse that... I'll be honest with you it's really concerning. This company should be reported to the better business bureau.

My husband hired their service but the only thing we got was a changes on our account! They said they had the wrong address and did my neighbors!?! Which they didn't cause their lawn is always perfect & done by her husband & son! So I asked her if a lawn service "LawnStarter" came to cut her lawn? She told me I stay at home & I would know if a lawn service came to cut my lawn! So I called and had to give them my address AGAIN! Got an email stating the day they would come out! Then on the day they should have cut MY lawn I got another email they skipped the service because it wasn't needed!?! I called AGAIN! I said I have pics my lawn DOES NEED IT & they DIDN'T come to my house! They told me AGAIN they had the wrong address! REALLY? A company can be that DUMB?! YES! They would send somebody out the next day! NEVER happened! Then the NEXT Week! I was back & forth with them in email & phone wanting the service or my money back! They only gave false promises of lawn service! So I demanded my money back because they NEVER completed their part of the agreement! AGAIN they kept emailing me it would be refunded! But it NEVER was in the 7-10 business days they said! I gave them 20 business days! That's when I called my bank to dispute the charges & have LawnStarter investigated cause now they have to deal with a bank that wants their money back! My bank gave me the money back NOT LawnStarter! Plus I have every email from LawnStarter, phone calls I made to them & pics of my lawn they NEVER cut (date & times).,. IF my bank needed them! They wouldn't have gotten a number rating ONLY if it was a choice!
***ALWAYS have proof because there are always 3 sides to a story! Yours, Theirs & PROOF!***

This company is heavensent! They do a great job! Jessi is the best! He's prompt and always gets the job done!

I wanted to try them out- since we cut our own grass and my husband is healing from an injury.

AWFUL- the first service was $19.99 and then a min 2 more services afterward. For 70+ dollars each- I said ok thats reasonable considering they are professional and come out as schedualed and the sales rep seemed to be logging what I needed done.

NO. They came the first time and did a half job- missing multiple spots and leaving weeds not weed eaten, grass clumps and rocks flying into my house and windows. I was trying to give them another chance. Because for $19 i figured maybe they where rushing or something. And I can KIND OF understand not being invested as much if your not being paid well... I left a $12 tip I would have left more if I where happy.

The next mow- They delayed by several days for a personal reason ( Ok no problem im not that picky), so $70 + tip ( I still was not happy but understood so I left another small tip to show some kind of appreciation) THEN lawnstarter CHARGED ME $171 DOLLARS! To mow a lawn that is half moss and weeds and partial grass. We had trees cut down so the lawn is still growing back... lawnstarter AUTOMATICALLY CHARGES "tall grass fee" after not showing up when they said they would due to a "personal issues" and missing multiple spots the first time... I was trying to be nice and give them a chance but I would not suggest anyone use this service at this time. Its called FRAUD and I am contacting my Bank about this and would suggest anyone else who has had issues being deceived and overcharged for "nonexistent" 6 inch grass please work with your bank to bring an end to this scam. I know the company actually OVERCHARGES automatically the Long grass fee thinking people wont push back. I feel deceived Im so confused as to what is actually happening.

Im just going to hire someone local from Nextdoor or Thumbtack where I wont have hidden things

They offer me money to take a review down
When I should receive a refund For the service I didn't receive.

Jasen does a wonderful job with my lawn. My husband and I take a lot of pride in our yard. Jasen DELIVERS!

On May 11th I Hired And Downloaded The Lawn Starter App. I Go Through Thumbtact For All My Projects And Finding Pros, 2 Years On Thumbtact, Never Any Problems Until I Needed Weekly Lawn Service, On May 14th My Lawn Was Schudled To Be Cut, NO CALL NO SHOW, On May 15th I Received A Text That Service Was Completed, After Messageing Lawn Starter Through The App And Thumbtact. I Canceled Services... On May 19th They Fraudulently Charged $36.99 From My account, No Services Given At All. Thumbtact, My Bank, And BBB Have Been Contacted. They Have Done This To Many Hard Working Customers! Don't Give Them Your Credit Card Imformation, Chech All Reviews Associated With Lawn Starter...

Communication lines are always open. Job always looks Amazing and the app is very easy to navigate.

UPDATE: I turned 1 star into 3 because the problems were resolved as per the information at the bottom of the review.

I signed up for this service and chose Tues-Wed as my mow day. Once I signed up and paid the intro rate, my mow was scheduled for Fri-Sat without my consent.

Once I was assigned a mower, I contacted them through the portal about property lines and requested services.

No answer.

Tried again, no answer.

I called LS about the date and the mower not responding. They said they'd contact them and tell them to respond.

No answer.

Thursday the mower arrives even though our range was Fri-Sat. He said his route put him in my area Thursdays.

He didn't head my instructions on property lines, skipped spots, and didn't bother edging.

He also did not follow instructions on closing the gate. I made it enormously clear because our dog is deaf and blind and will escape.

After the mow I get a notification from her GPS collar that she's outside perimeter. I freak out, run around the neighborhood to find her across the road and near the lake. Keep in mind she can't hear and can barely see. The gate was wide open.

I text the mower about it and the spots his skipped. He says he did close it, but not in the way I explained.

He comes back on a different day than Thurs even though that's what he said he'd be arriving. He hits most of the spots but neglects one.

I text him to correct it. No answer.

I text him that Wed to ask about trimming. He says he's busy and would call that night.

Never called.

I wake up to an email that says my next mow was rescheduled for Mon-Tues for an unknown reason.

I emailed support. They say I can't cancel this close to a scheduled mow even though they rescheduled to a sooner date! I complain about the mower not edging, and as a response they remind me what services are included.

I research the FAQ. Edging *is* included. I complain about this to LS.

No answer.

I call LS Tues to cancel even though the mower is scheduled to come that day. They convince me to stay on & promise to replace the mower to someone who will come Thurs.

No one comes Thurs of Fri like promised.

I call LS. They say a new mower was never scheduled! So they *promise* me a new mower by Mon-Tues.

I leave scathing reviews. Megan from LS calls me, apologizes profusely, gives me a bunch of credits and refunds, guarantees better service.

New mower comes and follows instructions with no issue.

Megan is my savior.

They've asked me to update my review, so I am. Megan's miraculous help does not erase the past, but she made my life infinitely easier, and now I don't have to find a new mower myself.

Thank you Megan. You saved the day and you should seriously get a raise. You turned everything around.

The rest of you at LS, get your s*** together.

When I needed help with my yard work, LawnStarter connected me with Bryan and they are doing a great job with my yard care.

Austin cut my lawn and trimmed my azalea bushes. He was fast and efficient. I highly recommend him.

Ok so story time, its a long one so grab a seat.

I inquired about lawn service on 4/14 and was suppose to have my first cut on 4/19 and when the crew came out, because of a issue with the app and somehow I had two profiles the lawn was not cut on that day. I spoke with someone on 4/20 after several calls to the customer service department I finally called the sales department because no one ever answers the customer service line EVER nor do they call you back EVER when you leave your number, but moving on...

I was rescheduled for 4/22-4/23 but the crew that was assigned to me had vehicle troubles and asked to reschedule for 6 days out and I agreed but when I went to the app I saw that I was reassigned to another crew "Marque brown lawn barbers" or whatever. I sent them a message and asked if they knew why i was reassigned and he said that he didn't but would likely be able to cut my grass sooner depending on how high it was. I stated that I was at work and would send a picture when I got home. It was dark when I got home so i sent the picture today (sunday) and stated that the previous person quoted me a clean up fee ( I believe was like $68 or $69, but i didn't tell him what was quoted to me) and that i wanted to know what he charged and that he was more than welcome to drive past (if he had time) before friday so that when friday came he could just cut it.

After a couple of hours i got a message to approve a quote so when i go to the app its $396.34. I live in a duplex and only the back yard his high and really I could just hit the front with a weed whacker or something but $400 for a side strip and not even half of a half of a back yard. What kind of company are you all running?

And WHY please tell me WHY is there NEVER ANYONE answering the customer service lines and they NEVER call you back. I am STILL waiting for a call back from customer service from Monday the 19th. The only time I can ever get a person on the phone is when I call sales and they can't help me but if I can't get this issue resolved in the next couple of days i will have to take my business elsewhere.

NON starter - Days before the crew even arrived I was getting notifications to recommend them for a $20 discount. Apparently people are recommending them before they come to do a service so they can get this discount. I do not recommend Lawnstarter. They charged me $65.76 instead of the 'new customer rate' and I can't get anyone on the phone to fix the problem. I did not have a good experience with LawnStarter. They came and mowed but did not get the area from my back fence to the curb although I specifically listed that in the notes. They MISSED SEVERAL areas with tall weeds as well as weed whacked two of my gooseberry bushes down although they were inside a circle of bricks - to be fair they were small and among weeds in the bricks. I've provided feedback and asked for a call back to sort it all out - I've received several emails from at least 5 different customer service people but no call back - just an email explaining they had no one to make calls out to customers. I'm not trying to blast them for missing stuff but let them know that they missed stuff specifically listed in the contact form. I'm assuming they want to do a good job but somehow the information didn't get relayed or the crew hasn't much experience. They didn't check in before leaving and were barely at my place for an hour - arrived around 10 and by 10:30 I received texts asking how the lawn looks. They did not call or text ahead as I asked in the notes on the contact form so I could put my dogs away - just randomly showed up giving a two DAY window of when they would be here without asking what day/time works. I'm guessing the service providers are not getting passed the information on the contact form. The first crew cancelled - not sure why but I wondered if again the information on the contact form was not passed to them so they would have the right equipment. It is all still not sorted out and I received an email that said this same crew would come back to finish the yard on Thursday. Quick response but I am not available Thursday. I asked them to confirm that they would NOT come on Thursday bc it conflicts with another commitment I have and I can't have them mowing that day. So much back and forth via email that it isn't worth the hassle to me. I've asked them to invoice me for the work performed (2 guys x less than 1 hour of mowing) and cancel any further work twice now. I got an email saying the work has been cancelled from one person and later an email from another person saying the crew would come on Thursday to finish. Still no invoice which makes me uncomfortable since the do have my credit card on file. UPDATE - no invoice, my card was charged@ 3X the amount I expected and no resolution at 10 days later. I've reported them to the BBB - the are not local - they are based in Austin, Texas.

Great Service! Quick Reliable Hastle Free Resonable Priced No clippings left behind 5 STAR SERVICE. THANKS GUYS