Anony M.

I have contacted the 'CTO' of lawnstarter.com named Jonas Weigert on twitter to see if I could get response to property damage. Silence. They have not emailed me (nothing in spam folder) or left me a voicemail to let me know what they intend on doing. I think they refunded the charge after the damage, that does not make up for the damages (shattered window glass and broken sprinkler heads). I called them as soon as I saw the damage happening (home due to quarantine) and you could even hear lawnmower in background. DO NOT USE THEM. IF THEY CAUSE PROPERTY DAMAGE THEY WILL NOT DO ANYTHING. IF THE 'CTO' AT LAWNSTARTER DIDN'T CARE TO HAVE THEM CALL ME OR EMAIL ME, IT SHOWS THEY DON'T CARE ABOUT CUSTOMERS. WHEN I CALLED THEM IT WAS - OH DONT WORRY WE HAVE INSURANCE FOR THINGS LIKE THIS and CAN WE KEEP YOU ON THE SCHEDULE FOR THE NEXT WEEK? I told them no, cancel service. THEY ARE LOCATED AT 814 JACINTO BOULEVARD (EITHER SUITE 200 OR 206). MIGHT GO STAND WITH A SIGN OUTSIDE THEIR BUILDING INFORMING OTHERS OF PROPERTY DAMAGES. I will also file complaint with BBB in Austin (unfortunately right now is a bad time bc offices and businesses closed everywhere so I am waiting for everything to open... maybe this is why they ignore me. In hopes my complaint fades away).