Monique M.

My husband hired their service but the only thing we got was a changes on our account! They said they had the wrong address and did my neighbors!?! Which they didn't cause their lawn is always perfect & done by her husband & son! So I asked her if a lawn service "LawnStarter" came to cut her lawn? She told me I stay at home & I would know if a lawn service came to cut my lawn! So I called and had to give them my address AGAIN! Got an email stating the day they would come out! Then on the day they should have cut MY lawn I got another email they skipped the service because it wasn't needed!?! I called AGAIN! I said I have pics my lawn DOES NEED IT & they DIDN'T come to my house! They told me AGAIN they had the wrong address! REALLY? A company can be that DUMB?! YES! They would send somebody out the next day! NEVER happened! Then the NEXT Week! I was back & forth with them in email & phone wanting the service or my money back! They only gave false promises of lawn service! So I demanded my money back because they NEVER completed their part of the agreement! AGAIN they kept emailing me it would be refunded! But it NEVER was in the 7-10 business days they said! I gave them 20 business days! That's when I called my bank to dispute the charges & have LawnStarter investigated cause now they have to deal with a bank that wants their money back! My bank gave me the money back NOT LawnStarter! Plus I have every email from LawnStarter, phone calls I made to them & pics of my lawn they NEVER cut (date & times).,. IF my bank needed them! They wouldn't have gotten a number rating ONLY if it was a choice!
***ALWAYS have proof because there are always 3 sides to a story! Yours, Theirs & PROOF!***