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LawnStarter Reviews Summary
The overall reputation of LawnStarter is marred by significant customer dissatisfaction, primarily stemming from unreliable service, communication failures, and inadequate customer support. Many reviews highlight issues such as missed appointments, unexpected charges, and poor handling of service-related damages. While some customers report positive experiences with specific lawn care professionals, these instances are overshadowed by the company's inconsistent service and lack of accountability. The recurring themes of frustration and disappointment suggest a pressing need for LawnStarter to improve its operational transparency and responsiveness to enhance customer trust and satisfaction.
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Good service. Very fast and reliable. Arrived on time and completed the job. Communication could have been better though.
Keith was great we were very pleased. The guy who normally cuts our grass it's been in the hospital so I don't know how soon he's going to be able to come out and cut the grass so I looked them up and we tried them out.
Hello! Thank you for your review, Regina! We are very happy to hear that you are satisfied with the service and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!
The loan service that I received from learn starter has been awesome every 2 weeks for grass is cut just the way I like it very professional and beyond measure thank you so much
Seeing that you had a 5-star experience is the best thing we could hope for! Your review means a lot to us, Dana. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!
It was my first time using lawn star. David was awesome and cutting my lawn the back was done very well. I am looking forward to the next cut
The work performed was very good, my problem is when the worker told me the actual cost when I did not get a quote for the trimming of the bushes. I don't like getting backdoored after the work
Thank you for taking the time to leave a review, Hector. We appreciate your feedback, although it seems the specific issue you encountered isn't entirely clear. We would love to understand your concerns better and address them promptly. We will be reaching out to you soon to discuss your concerns and do our best to resolve any issues to your satisfaction. Your feedback is valuable to us, and we're committed to making things right.
Service was on the day scheduled lawn looks good. I wasn't home but Fitzroy the lawn guy came to my house and performed a good job.
Thank you so much for taking the time to share your experience at LawnStarter, Saleem. We take pride in knowing our customers are happy with their lawn mowing experience.
I am pleased with the yard mowing service that was performed on my yard today. I am looking forward to the biweekly service continuing.
It is delightful to hear such positive words and it’s always a pleasure to serve you, Captain Jason!
What I loved about the service today is that I didn't even have to leave my home while my lawn was being cut. He came and when he was done, my lawn looked 100% nicer.
Thank you for choosing our company to address your lawn concerns, Luis. We appreciate your business and positive review. Thank you.
I recently signed up for new lawn mowing service with LawnStarter, and so far am very pleased. Scheduling and communication were easy, got before and after pics from the assigned professional, and at a reasonable price.
We’re so grateful that you took the time to share your feedback with us, Brian. It’s our pleasure to serve customers like you. Have a wonderful day!
They did a wonderful job. Not only did they do an outstanding fast, efficient and made my lawn look fabulous they also cared to hear my feedback. Definitely go with this Company.
On behalf of all of us at LawnStarter, I would like to thank you for sharing this great review about our services! We are thrilled that you enjoyed your experience, Kimberly.
Super quick service when the crew arrives. I have only ordered the lawn mowing service. The only concern is that the crew and staff may not have time to get back to you fast enough. I guess folks are busy and oversubscribed.
Your words lifted our spirits today, M J. It means so much to us when our customers appreciate the hard work that goes into making each day at LawnStarter memorable.
Steves crew did a great job! Very affordable efficient always kept in contact with me during the process I highly recommend and will be using them in the future
We’re overjoyed that you’re enjoying your experience with our team, Lois. Thank you for choosing us to help you in making your lawn neat and beautiful.
I spent the last two months trying to get lawn service at my home. I went through two companies and three lawn people. Not a single person showed up to mow my lawn…ever?
I finally went with LawnStarter. The process was simple and strait forward. My lawn looks fantastic and I couldn't be happier.
Hi Dave, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
55 bucks for a.16 acre property is a little high compared to what I paid for 1.25 acres in CT. Don't like the fact that they want you to tip after every cut.
Hi Mike, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.
Mr. Wyatt did an great job cleaning up our yard. He showed up on time and was very polite and had a smile on his face. You can tell he enjoys what he does and does it well. I was very happy with the end results and looking forward to continuing yard service with him. I will 100% recommend his services.
Thank you
Hello, Amanda. Just wanted to let you know how much your review means to us here at LawnStarter. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we hope you will have an amazing day!
Shawn has done a good enough job that the lawn is not an issue; in other words, Mr. Wijnberg does not have to think about it. And the system allows Shawn to be compensated automatically, which is why Lawn Starter was engaged in the first place. Mr. Wijnberg is 101 years old and the less he has to think about in terms of lawn care, the better. This may seem damning with faint praise, but it is really useful for that one thing to be taken off the plate of Mr. Wijnberg and his caregivers.
Louis, we'll be sure your praise reaches Shawn! Thanks for taking the time to support LawnStarter with your kind review, we truly appreciate it.
My lawn had become overgrown while I was away for work and when I got back it had rained constantly. I decided to get a lawn service to take care of my yard and LawnStarter had some good reviews. I was not disappointed with my service, David was able to come out and tackle my overgrown yard with ease and the work done looks amazing.
Hello! Thank you for your review, Titanium! We are very happy to hear that you are satisfied with the service and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!
This was our first time using Lawn Starter. Theron was timely, professional, patient and did a great job with my mom's yard. Great job and I highly recommended him.
Hello, Kimberly! Thank you for leaving a positive rating. We appreciate it!
The process of starting the service was swift and easy. Dennis does my lawn and he's done an excellent job. I found LS while in Florida, taking care of my dad. He has since passed and I'm back home in California and feel very confident that the service will continue to be excellent, even though I'm not there. I am so impressed with LS, that I just asked for a quote for my home here in California. I highly recommend LS.
Thank you for the positive rating, Gordon. We appreciate your business!
LawnStarter was fast and easy to set up and schedule mowing and bush trimming as a new customer via the internet. Eric kept me informed of of when the work would be completed and was on time. They did everything they said they would. Great service!
Hi Craig, we are incredibly grateful that you took the time to leave us a 5-Star review. Have a nice day!
Anthony and Patrice were wonderful! They were professional, patient, and kind with my elderly mother. She was really worried about not having a family member do her yard, but they introduced themselves and assured her they would take care of everything. The yard was a bit overgrown and it looks so much better now. They did a great job!
Thank you for the positive rating, Lisa. We appreciate your business!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
It makes our day to hear that we were able to provide you with 5-star service, Brandon. We’ll make sure the entire team at LawnStarter receives your feedback – they’ll be thrilled to hear your kind words.